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Posts: 64
Joined: Thu Mar 04, 2004 10:32 am

Airline City Office

Wed Oct 13, 2004 5:46 pm

According to website American Airlines have only five ticketing city office in US, United have no ticketing office in the US. In case of Southwest, I could not find any information about city office in their website.

Here in Tokyo, Lufthansa do have a city office , but ticketing counter had been closed sometime ago.

With e-ticketing and website being more and more popular, is it very common now to eliminate city ticketing offices in many airlines?

JAL have city offices on online cities except for Las Vegas, Chicago, Honolulu, Kona, Guam, and Xian...may be costly...

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RE: Airline City Office

Wed Oct 13, 2004 7:30 pm

I remember when you could walk down main streets in principal cities and find city offices of the major carriers. Piccadilly in London had the main offices for the main American airlines, JAL, Air France and about 20 other airlines - nowadays there is just the Aeroflot office and their premises are now up for sale. You often found ticketing offices in other main cities - BA used to have BA Shops in all the major UK towns. I used to pop in and collect timetables etc. Gradually the shops disappearred. High street rents, staffing costs, e-ticketing and websites all being contributory factors but the main reason is, as always, "cut costs, cut services and increase profits".

MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
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RE: Airline City Office

Wed Oct 13, 2004 7:40 pm

AFAIK, SQ still has its city-ticketing office in Sydney, Jakarta and of course Singapore. I went to the Sydney ticketing office once in April this year to collect a ticket, and also to the Jakarta ticketing office in July to do an upgrade. They are still around for SQ. I don't know about the others though...

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Joined: Thu Aug 14, 2003 7:34 am

RE: Airline City Office

Wed Oct 13, 2004 8:16 pm

Many airlines are closing their City-ticket offices to reduce costs. Although you can find most of the time stil ticket counters at airports.

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Joined: Tue Jan 11, 2000 4:57 am

RE: Airline City Office

Wed Oct 13, 2004 8:41 pm

Here in Zurich most of the long-haul carriers do have their own ticket office in the city or around. Other carriers such as KL, AF, AZ etc. only have a ticketing office at the airport.
Smooth as silk - Royal Orchid Service /// Suid-Afrikaanse Lugdiens - Springbok
Posts: 1809
Joined: Thu Feb 19, 2004 5:46 pm

RE: Airline City Office

Wed Oct 13, 2004 9:01 pm

Malaysia Airlines still has city office in most of its destinations worldwide. There also city office where MH does not serve, the ones that I can recall are YVR, YYZ, ORD, FLL, SFO, WAS, DUB, BRU, MAD, GVA ...
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RE: Airline City Office

Wed Oct 13, 2004 11:33 pm

I still consider London to be the "Mecca" of the airline city ticket office - between Mayfair, Picadilly and Conduit Street you can probably find about 40 different airlines. I also saw quite a few them in the Champs-Elysees area of Paris, although that was on a Saturday and most of them were closed.

Here in the US, it was common well into the 1990s to see domestic airline offices everywhere. A shopping center near my house in suburban Dallas had both an American and a Delta office as late as 1997-1998. However, the days when Michigan Avenue in Chicago was lined with airline offices are over. It's still possible to find offices for foreign airlines, but they're sometimes high up in office buildings or tucked into hard-to-find locations.

The last domestic city ticket office I recall seeing was a United Airlines office in Wilmette, Illinois, back in the spring of 2001. It was shut down later that summer.

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RE: Airline City Office

Wed Oct 13, 2004 11:35 pm

US still has several city offices.. there is one here in Raleigh that still operates.
Aiming High and going far..
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RE: Airline City Office

Thu Oct 14, 2004 4:15 am

NW just closed their domestic offices to save $ Corporate travel departments and the internet make up for it but partially caused the need as well.
Less sarcasm and more thought equal better understanding
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RE: Airline City Office

Thu Oct 14, 2004 12:20 pm

Prior to 9/11, US Airways had 20+ CTO's in operation. Today, they are still they largest US carrier in terms of operational CTO's, with 8 of them. Locations are:

District of Columbia

US Airways City Ticket Office
1776 K Street, NW
Washington, DC 20006
Fax: 202-223-9823
Hours of Operation:
Monday - Friday 8:00 a.m. to 6:00 p.m.


US Airways City Ticket Office
155 Federal St.
Boston, MA 02110
Fax: 617-426-7899
Hours of Operation:
Monday - Friday 8:30 a.m. to 5:00 p.m.

New York

US Airways City Ticket Office
125 Park Avenue
New York, NY 10017
Fax: 212-973-0133
Hours of Operation:
Monday - Friday 8:00 a.m. to 5:30 p.m.

North Carolina

US Airways City Ticket Office
380 Knollwood
Suite F
Winston-Salem, NC 27103
(across from Thruway Shopping Center)
Fax: 336-748-4488
Hours of Operation:
Monday - Friday 9:00 a.m. to 5:00 p.m. Address:
US Airways City Ticket Office
Ballantyne Commons
15105-E John J Delaney Dr.
Charlotte, NC 28277
Fax: 704-341-0724
Hours of Operation:
Monday - Friday 9:00 a.m. to 7:00 p.m.


US Airways City Ticket Office
The Centre Square Building
1500 Market Street
Suite 37
Philadelphia, PA 19102
(Entrance on 16th Street just south of Market)
Fax: 215-567-2115
Hours of Operation:
Monday - Friday 9:00 a.m. to 5:00 p.m. Address:
US Airways City Ticket Office
Two Mellon Bank Bldg.
525 Grant St.
Pittsburgh, PA 15219
Fax: 412-201-1153
Hours of Operation:
Monday - Friday 8:00 a.m. to 5:00 p.m.


US Airways City Ticket Office
Crystal Park Four
2345 Crystal Drive
Arlington, VA 22227
Hours of Operation:
Monday - Friday 8:30 a.m. to 5:00 p.m.

I also know that these facilities are in fact profitable for the airline. US is the dominant carrier in many of these markets, and the CTO enables folks to better book group fares, corporate fares, etc.
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Joined: Thu Jul 15, 2004 8:00 pm

RE: Airline City Office

Thu Oct 14, 2004 10:45 pm

Welcome to Greece
The following companies have still cto in this beuutiful city
Olympic Airways
Aegean Airlines
Singapore Airlines
Gulf Air
all of the above are on street level, in the center of Athens, others such as :
MEA,Cyprus AW,Kuwait AW, Aeroflot, Tunis Air,LOT,SAUDIA,SAS,MAERSK
AIR, PIA,AlpiEaglel, Korean AIr,Syrian Air are located in downturn area buildings conveniently located .
LH,LX,AF,IB,OS,THY have all their CTO transferred to the airport
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Joined: Sat Aug 27, 2005 12:52 am

RE: Airline City Office

Thu Oct 14, 2004 11:43 pm

New Orleans had an abundance of CTO's up until the early 90's, when these slowly started to fade out. Delta had at least six in the city at one point, Eastern had a couple, as did Continental, American, National (later Pan Am), and TACA. Now, all that's left is a lone Continental office downtown in the CBD. I used to frequent the Delta office out here in Metairie (suburb of N.O) for ticket purchases and to pick up schedules and such, but that one closed a couple of years back.
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Joined: Fri Dec 31, 1999 5:50 am

RE: Airline City Office

Fri Oct 15, 2004 7:38 am

In Mexico CIty virtually all airlines have CTO's. It makes sense. Mexico is still very much a cash based economy, and tickets are purchased oftentimes outright with cash (this is why the CTOs all have armed guards posted at their entrances). Additionally, few people have access to the internet and to get to the airport can be a process. Everytime a had to frequent a CTO there was always a wait with lots of customers present making their purchases. A the Iberia CTO you had to take a number and have a seat. The only CTO I ever visited that had empty was the Cubana office, which was later combined with their Sol y Son tour outfit.
Not all who wander are lost....
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RE: Airline City Office

Fri Oct 15, 2004 8:18 am

CTO's are a thing of the past, sadly, especially with the advent of the internet.

Here in Miami, however, they are still fairly common. This is due to the fact that many transactions, especially those to Latin America, are still done with cash and cheques, not credit cards. These CTOs are very important for the airlines.

In downtown Miami, there are CTO's for American Airlines, Lloyd Aero Bolivano, Aviacsa, TAM, BWIA, Aeropostal, LTU/Alitalia (they operate a combined one), and Varig.

In Miami's Little Haiti neighbourhood, both American Airlines and Air d'Ayiti have CTOs (the AA CTO is operated by a third-party and always seems to be busy).

Avianca also has a CTO in Miami in Little Colombia, airJamaica in Miramar ("Little Jamaica"), and American Airlines has a third in Coral Gables.

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