I had an interesting experience today. I was flying YYZ
. We boarded almost on time and then proceeded to wait for a full hour for the catering truck to arrive. (There had been a last minute change of equipment)
The truck had apparently brought the wrong stuff for the second time. When the person from the catering company suggested that they have to go a third time to get the right delivery, the dispatcher (I think) just exploded on him and ordered him and his half delivered trolleys off the aircraft!
He told him very lkoudly "We have waited an hour for you. Now get off my aircraft and we will fly without catering!"
Surprisingly, most of the passengers started applauding and we did, indeed, leave without catering for the short flight.
I thought it was very impressive how a little show of emotion meant so much to the passengers. This one employee told us all that "HE CARED"
. This turned a very late flight with no catering into something pleasant and memorable for me.
I have not, as of late, been a great fan of AIR Canada but this employee and the rest of the crew may have made a convert out of me!