Delta seems to be prepping passengers for a bankruptcy filing and reassuring them that if it happens the airline will operate as normal. Below is an email I received this afternoon. Note how Delta says "...even if it (bankruptcy) were to happen, we will continue to provide you..."
We at Delta Air Lines understand there is more choice in air travel than ever before, and we are working hard to be your preferred airline. You may have read in the news about our transformation plan and the work we are doing to become an even stronger competitor for your business. Delta is committed to meeting your travel needs now and in the future.
Our goal is to create a new airline for a new era—one that is comfortable, affordable, simple, stylish, and inviting to our customers. In the weeks ahead, our focus will be on continuing to implement the vision of a newly structured, customer-focused airline, with a cost structure that allows us to compete aggressively wherever we fly.
While we strive to make your overall Delta experience more enjoyable and convenient, we recognize that we have several hurdles to overcome to avoid court supervised restructuring. We continue to work to avoid this outcome. However, even if it were to happen, we will continue to provide you with safe, secure, and reliable service both in the air and on the ground. For example:
• Tickets will be honored, and refunds and exchanges will be made as usual.
• The miles in your SkyMiles® account will not be affected, and you will continue to have the opportunity to earn and redeem miles with Delta and our partners just as you've always done.
• Amenities like Delta's Crown Room Club® will continue to be available in select cities we serve.
• You'll still earn one mile for every eligible dollar spent and Always Double Miles® on qualifying purchases made with the Delta SkyMiles Credit Card from American Express®.
Please visit delta.com/transform for the latest Delta news, more information about the improvements referenced above, and our plans to create a better travel experience. We welcome your feedback and suggestions via e-mail at email@example.com.
On behalf of all Delta employees worldwide, thank you for your continued loyalty and support.
Senior Vice President
and Chief Marketing Officer