a lot of posts are about bad service to pax, I just wanted to post a quick one about some really nice service.
was booked on song from Orlando to lga. booked late so all was available was a middle seat. went to the Kiosk at checkin and nothing else was showing up free (aisle or window). Relatively short flight so figure, suck it up.
waiting at gate in orlando line was long, JUST happened to be next to a gate where song was going to JFK around the same time. No one was there ( naturally all the pax on that flight had already boarded). I thought maybe I'd ask the nice woman at the desk if her flight was full and told her I'd change the destination for a better seat. She said her's was closed, but HERE IS WHERE IT GETS GOOD, she said tell me your name and flight number. She pulled it up on her terminal, made a phone call to her counterpart on MY flight and got me a seat in an emergency row (one of the main doors--second set on a 757). Nothing in front of you. total leg room!!!
I did not ask her, did not demand, did not beg. She VOLUNTARILY, took this upon herself on a flight that was not hers!! Was totally impressed AND will fly SONG again.
If I had my brain in gear I would have gotten her name and sent a note to the supervisers upstairs. Regret I didn't.
Anyway, wanted to say some carriers DO know what pax service means.