I must say that I agree with Corey07850.
As gate agentes, our duty is to get the flight out, safely and on time. As a result of this, sometimes you are in a rush because your time is running out and you don't want a delay on your flight.
Then, there comes the Non Rev who checked in just in the last place and starts saying "please, let me on board, I must get to XXX tonight". Your response is a very courteous one where you say "Ms. Please remain seated and I will call the SBY
list in a few more minutes".
2 Minutes later, the same person comes right to you and now starts asking in a more demanding way for a seat. Your response is the same: "I will call the SBY
You clear the SBY
and this person doesn't get a seat. They start yelling at you and now DEMANDS a seat. Says that he/she purchased that ticket way in advance and wants a seat.
Another case could be the Non Rev who arrives first into the airport (let's say a Buddy Pass Traveler), and right at the end of the check in process an employee, with a higher priority shows and kills the Buddy Pass Traveler's aspirations for a seat.
They still come and yell at you stating that they were first. You know what?
Sometimes the only think is to say "Pls, avoid me the pain of writting down a letter to our pass bureau and affect the person who gave you these pass".
Sometimes that's just enough
America West Airlines. 1983-2005. The Journey Continues...