OK...I held off as long as I could. First we seem to have gone to a whole new topic, so let me just say way to go NW
! Good luck to all the furloughed guys, I hope your number is one of the ones called back!
I am sorry that you have had some bad experiences with the Mesaba folks on the C concourse. I hesitate to even say this because you are sure to tell me I am wrong, but the things you have described here are the exception. I see gate agents everyday, being paid 9 bucks an hour, being yelled at, cursed at, threatened, and abused, and I have seen the majority of them do it with a smile, and then bend over backwards to help the passengers.
As I said I apologize for the poor service you have received, but please do not characterize an entire work force, and an Airline, by what amounts to a few bad experiences you have had. This is unfair to the people that bust their butts with a smile everyday doing everything they can to help you.
No doubt there are bad apples. At 9 bucks, you take what you can get, and try to make the best out of them. I wish I could wave the magic wand and "poof" highly skilled, qualified, genuine nice people appeared at the gates, but this is the real world.
Lastly - NWA is the one that overbooks the Saabs, not Mesaba. Mesaba has zero say in how many seats are sold. The gate agents just have to try to find 2,3,5,8 unlucky people that want to the next flight to BFE
in 8 hours! Mesaba flies 3 flights a day to Alpena, not 15 flights a day to Chicago. They do the best they can!!
I do thank you for your business, both on NW
, but please think about the majority of us who do it right, and get you safely to where you are going every time.
Arguing with a pilot is like mudwrestling a pig. After awhile you begin to think the pig likes it.