"A whole load of new posters have appeared behind EZY check-in at LGW telling staff to always treat customers with utmost respect and empathy, etc.... somehow I can't see FR doing that!!"
What you - and everyone else - must remember is that probabl 99% of all passengers flown by both FR
are probably treated perfectly well. You only hear the 'bad' stories and cases, because they're the most newsworthy.
I'll have to consult my book for the exact figure, but FR
now offers its employees an incentive - like £100 or something - if they go above and beyond what is expected of them when dealing with customers. This, I think, goes someway to illustrate that FR
does indeed take its customer service seriously, which is why you'll almost certainly receive a friendly, happy smile and professionalism onboard its flights.
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."