Delta777Jet
Topic Author
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Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 10:21 am

Hi there,
I work for an european low cost carrier! We have got new Airbus A-319 which are only a few month old, but they are very bad quality! Why?

- a lot of seats are broken (both bottoms and seat backs!!!)
- the coffee maker leaks!
- the overhead compartments brake!
- the CIDS System (On Screen Panal where you can regulate light, water, music etc. fails a lot of time!

Our flight report is full of cabin failure!
Is the 737 just a better product? We did not have that many problems with them!

B-717/722/737-200/300/400/500/600/700/800/900/B-747-100/200/400/SP/8i/B-752/3/B-762/3/4/B-772/LR/300ER/B-788/DC-10-10/30/L-1011-1/500/MD-81/82/83/90/A-319/320/321/AB6/312/313/332/333/342/343/346/359/388/TU154/IL-18/ATR-42/72/DH4/DH3/E145/E170/190/CR2/7/9
 
BR715-A1-30
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 10:23 am

I hate to be the one to say this, but alot of those symptoms you described sound like the AIRLINE just isn't taking care of their NEW planes
Puhdiddle
 
Delta777Jet
Topic Author
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 10:27 am

Well, we do have 737-300/700 in our fleet as well, and we do take care of them! We never had the problems with our Boeing fleet! I personally prefer to work on the airbus I just think that the Boeing planes are better quality! Or did Airbus just build for us a cheaper version as we are a low cost carrier and we got a good deal?
B-717/722/737-200/300/400/500/600/700/800/900/B-747-100/200/400/SP/8i/B-752/3/B-762/3/4/B-772/LR/300ER/B-788/DC-10-10/30/L-1011-1/500/MD-81/82/83/90/A-319/320/321/AB6/312/313/332/333/342/343/346/359/388/TU154/IL-18/ATR-42/72/DH4/DH3/E145/E170/190/CR2/7/9
 
Rj111
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 10:33 am

Hate to break something else to ya but Airbus dont make the seats or the freaking coffee machine.

[Edited 2004-11-15 02:57:09]
 
Boeing4ever
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 10:34 am

This just sounds like wear and tear that any aircraft has. How often does the A319 get worked up?

Seriously, you should take a look at LOT's 767s. It'd be nice if LOT would give those planes a break once in awhile to take care of such details.

B4e-Forever New Frontiers
 
gearup
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 10:35 am

Methinks you are just trying to ignite another A v B battle!
I have no memory of this place.
 
2H4
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 10:35 am

Is it possible the variations in build quality can be attributed to individual component and interior manufacturers as opposed to airframe manufacturers?


2H4
Intentionally Left Blank
 
roseflyer
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 10:38 am

Aren't seats installed by the carrier or the carrier contracts someone to do it for them? I thought the airline is what decided the seats. Some of your problems seem rather small and might just be teething issues with new equipment. No one every really likes change. The 73G and A319 probably have the same problems. They are both state of the art modern planes that have found success with multiple carriers. Certain mentioned things seem like they signal a problematic maintenance department, misuse or an airline cutting short and ordering lower quality parts to save cash. I am not implying any of these things specifically, but I doubt it is a problem that is specific to the plane.

I hope things get better with your carrier and its airplanes. The airline is probably working hard so that they can get a higher reliability which will save costs. Every plane has its problems, be thankful that they aren't like the Comet with planes disappearing out of the sky. The comet had real problems when it was introduced, fortunately no planes operating in Europe or North America have these problems anymore.
If you have never designed an airplane part before, let the real designers do the work!
 
DfwRevolution
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 10:40 am

Sometimes you just get a bad aircraft. Maybe it rolled off the line on a Friday and the workers were eager to leave for the weekend  Big grin

I wouldn't take your personal experience with one (or a limited number) of aircraft as a indication of Airbus quality as a whole.

Is the 737 just a better product? We did not have that many problems with them!

Boeing went through a phase where 737NG quality dipped very low in ~1998. It was also with cabin fittings and non-critical components, but still very frustrating to the opperators. What happend was Boeing tried to ramp-up production but the cabin just couldn't be put together that quickly. It took Boeing a while to get the quality back under control, but now the 737NG line is just fine.

Occasionally you get a bad batch.. it happens...
 
boo25
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 10:41 am

Exactly - seats and bev makers are from elsewhere.....

We have 60 A320s / A319s - never found a problem with lockers - must be rough treatment!
Never seen a CIDS panel fail.

Though - the toilet sinks are always blocking - and galley sinks too....

Apart from that ,seems quite robust!

Flew on a 6 year old 757 the other day with 15 deferred defects !
 
flyabunch
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 10:44 am

I have been on plenty of new planes from both Boeing and Airbus. While I think I have noticed fewer overall problems on Boeing jets, I have noticed plenty of probems on both 320's and 737's with their cabin electronics and lighting. They are way too touchy.

I cannot count the number of times I have seen video displays go up and down for no reason on both A and B aircraft. It got to the point a few years ago on United that I told the FA on a brand new 320 that she needed to do a total reset in order to get the system to work. Another FA walking up the aisle started laughing and said to me "fly these often do you?".

These are complicated machines. I am glad the problems seem to be in the cabin and not the flight systems.

Mike
 
lnglive1011yyz
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 11:15 am

Why even entertain a response to this guys?

It's evident that this is someone interested in starting this weeks flame of the week.

*Yawn*. this is getting terribly boring.

1011yyz
Pack your bags, we're going on a sympathy trip!
 
tungd
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 11:19 am

RJ111 is correct, if not eloquent  Wink/being sarcastic. The aircraft, engine, systems, and other manufacturers are ultimately responsible for the overall operational "green" aircraft, including the airframe, flight deck, engines, etc.

Delivery airlines specify most of the passenger cabin equipment, and they are free to choose from many independent suppliers and manufacturers, some good and some bad. While it's unfortunate that your new planes seem to have inferior cabin equipment, it was your airline's choice to purchase less-than-top-of-the-line seats, bins, coffee makers, CIDS, etc. While these issues may create passenger safety issues, the basic aircraft was built to the same air-worthiness specifications as every other A319 in the world. I just hope your flight crew training and maintenance programs are of better quality than the seats!
 
united4ever
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 11:41 am

You wouldn't have orange tails and seats that are specially designed with thinner backs to cram more in than the A319 was designed for, would you?

Mike
 
TheBigOne
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 12:44 pm

I traveled from PHL to LHR in October on a BA 777, only to see eight seats covered over with covers that said the seats were inoperative and not to be used. I generally find BA aircraft spotless, so I guess it happens to everyone! I guess with regards to the overhead lockers, I wonder if an unlimited hand luggage allowance by a certain new A319 operator might be having an impact!
Reach for the stars - they are closer than you think!
 
SwissA330
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 4:45 pm

Why are you complaining about Airbus, if it's the seats that are the problem? Buy better seats, and treat the plane like it shôuld be treated.

this makes me think of other serious problems. If the cabin is in such a desolate state, how is the cockpit.
Now... Me, and us guys here know that even Easy is not saving money on air safety, but average joe might someday get scared in a plane wherer everything is broken.
Wait until the very first Low Cost will crash, you will suddenly hear hundreds of stories about LCC, and people will be afraid to fly them...
Hope this never happens though!

Reminder: I'm not saying they are less safe.... Just saying that the average passenger projects the quality of the cabin to the overall quality of the airline- including safety.

Greetz
swissair/+/ we care
 
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HAWK21M
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 5:13 pm

These are all minor LRU snags.I think the Airline can fix it by procuring the required spares.
I dont think the A319s can be blamed for them.
regds
MEL
I may not win often, but I damn well never lose!!! ;)
 
keesje
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 5:51 pm

RoseFlyer is right. The airlines specified / selected those seats. If you would put them in a Boeing they still be bad. Better send your own purchasing/ engineering department a mail...

The overhead compartments, CIDS System is a different story. Often customization is a reason for hick-ups.

More in general: new aircraft have an introduction phase that includes small adjustments / alterations as a result of operational feedback. Common practice.. Your 737 had it too, x yrs ago.
"Never mistake motion for action." Ernest Hemingway
 
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Navigator
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 6:19 pm

The normal impression usually is that Airbus has an extraordinary high quality. Perhaps better than usual in the industry.

What you describe are buyer furnished equipment. This has nothing to do with Airbus. You can perhaps also fit them in Boeings and they function equally bad.

So on basis of what you write, you certainly can not judge Airbus quality.
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Andreas
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 6:58 pm

navigator: Well put that is exactly as it is.

One point though: Just recently LH seems to have a minor problem with its supplier of aircraft seats. When I flew on an A 340 in June, there were 10 broken seats in economy on the way out, 3 or 4 on the way back in...fortunately they could relocate those passengers, but it was indeed strange, and one F/A told me (I asked her) that the problem did occur a gew times this year.

Now nobody will tell me LH does NOT take care of its aircraft, so I have to assume it's a problem of Recaro.
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TS-IOR
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 7:05 pm


Who are you "WE" ?!  Big grin
Next flight TUN-YUL Tunisair A330-243.
 
wgw2707
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 7:15 pm

Sounds to me like whoever built and maintains the interior on the Airbus is at fault, rather than Airbus themselves. BTW would I be correct in assuming you're at easyJet?

-WGW2707
 
knoxibus
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 8:55 pm

CIDS system is very innovative and complex, as well as heavily customised, so its maturity is often bringing some small issues.

Since you are referring to a screen panel (Forward Attendant Panel), I guess you have the new enhanced CIDS which is still going through updates.

But it is a very nice system, and very user friendly. But it is strange for an Accountable Manager (whatever that means) to be able to critise systems that he doesn't know how they work or operate, unless you a have an avionics maintenance engineer background.

Last issue with CIDS I heard for a LCC in Germany was because they installed the wrong part number, so that's why it did not work  Smile

Care to share with us the name of your company (BWG maybe?), so that I can verify the opened issues?

If you are working with EZY, we are sorting out all the issues right now, at least regarding the CIDS.
No matter what anybody tells you, words and ideas can change the world.
 
gkirk
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 8:58 pm

Of course it's easyJet, what other European LCC operates 733,73G and 319?  Big grin
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BestWestern
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RE: Airbus Bad Quality! For Sure Our A-319!

Mon Nov 15, 2004 9:07 pm

Now nobody will tell me LH does NOT take care of its aircraft,

LH aircraft always seem to have that 'new smell', and are in perfect condition, even those CRJ-100's
You are 100 times more likely to catch a cold on a flight than an average person!
 
pilotaydin
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 12:59 am

I think it sounds like you don;t like the airline, not really a question of A or boeing.... and ive flown jetblue many times...an all Airbus fleet...i can say it;s one of the best and well maintained ive ever experienced....
The only time there is too much fuel onboard, is when you're on fire!
 
Udo
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 1:23 am

Last time flying NWA's B757-300 I got only one drink and two F/As were really arrogant, so I was really pissed...I will never fly the B753 again!  Laugh out loud


Regards
Udo
Me & You & a Plane Named Blue...
 
European
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 1:26 am

So we are talking about Easyjet then.

Well - Is this a problem across the whole Airbus A319 fleet or just the Brand new ones that are not very old?

European
Come on Ryanair! Come on BOH! BASE BASE BASE! Flying high in the skies...........
 
NIKV69
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 1:26 am

Hey Udo! Remember the last A & B thread we were involved in? Hehehe

I will not say a word!

As for Airbus I don't doubt their interior features may be cheap, doesn't effect the flying of the aircraft tho!
Hey that guy with the private jet can bail us out! Why? HE CAN AFFORD IT!
 
hz747300
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 2:39 am

I agree, the post is a little fishy. Seat damage is normal wear and tear--I was on a UA A320, and the seat pocket in front of me had no bottom. I put my CD player in there and it dropped through the bottom, the CD popped out and rolled under my seat. I would expect some leaks too. The computer display is the only thing you mention which sounds like a "problem."
Keep on truckin'...
 
Udo
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 3:11 am

Hey Nicholas,

we were involved in an A vs B thread? Really? My memory is not the best...  Wink/being sarcastic


Regards
Udo
Me & You & a Plane Named Blue...
 
Btblue
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 3:11 am

Interesting how Delta777Jet has no further comment.

Surely any good airline would have a schedule for mainenance/repair of their aircraft interiors.

I would like to know what Airline owns the aircraft mentioned.

146/2/3 737/2/3/4/5/7/8/9 A320 1/2/18/19/21 DC9/40/50 DC10/30 A300/6 A330/2/3 A340/3/6 A380 757/2/3 747/4 767/3/4 787 77
 
Scorpio
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 3:40 am

I would like to know what Airline owns the aircraft mentioned.

Um... Hiw many European LCCs do you know that have 737-300s, -700s and are now taking delivery of brand new A319s? I know only one...
 
MidnightMike
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 3:59 am

Most, if not all new airplanes have "minor" problems when they are received by the customer. It takes some time to work the kinks out.

This is not an Airbus or a Boeing problem, as both companies go through the same problems.
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ua777222
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 4:00 am


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The cabins of these a/c look spotless. Like any other airline/aircraft $hit breaks but it doesn't cripple the airline. After you get a new car stuff will start to fall off but that's expected. You can't give Airbus a ban name for a product that not theirs. My mother owned a 97' E420 and in 00' the fuel gage quit. This was not Mercadies fault but a 3rd party product that they put in their car. In that case it the blame was put on them, if the situation was like this then MAYBE you could flame Airbus for it.

You also have to take into consideration that this a/c is that of an LCC meaning that 156 seats are crammed every day about 6-7 times meaning that at MAX 1,100 people in that exact a/c each DAY and seeing how EasyJet isn't the most luxurious airline quality will not come before price. We all bitch about ticket prices and they lower them and this is just an example of what can happen due to priorities fueled by costs.

Occasionally you get a bad batch.. it happens...
Well esp. with the current US economy and the average cost of a new a/c of that size or any size for that matter it better not happen THAT often.

Thanks again.

UA777222
"It wasn't raining when Noah built the ark."
 
Jaspike
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 4:06 am

Of course it's easyJet, what other European LCC operates 733,73G and 319?
Of course it's easyJet, look in the guy's signature  Laugh out loud

Tom
 
rossyboy
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 4:38 am

Don't blame the aircraft, blame the company...
Ross X
 
DABZF
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 4:52 am

Great way to disguise A vs B thread  Big thumbs up
I like driving backwards in the fog cause it doesn't remind me of anything - Chris Cornell
 
prebennorholm
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 5:51 am

Delta777Jet: I work for an european low cost carrier! We have got new Airbus A-319 which are only a few month old, but they are very bad quality! Why?

Because low cost carriers operate with low costs. Low cost coffee machines, low cost seats, low cost EFI, low cost everything which isn't under CAA control.

They also choose fragile, lightweight stuff. One pound saved on a chair saves many pounds of fuel over a year. Same with overhead bins.

Ryanair is more honest. No window blinders, non-inclining seats, no EFI etc. They of course get bashed for that. But in the long run it's the right way to go when business is cost-driven.

When one day your A319s are sold to a mainstream carrier, then the first thing to happen is that all the stuff you mention will be thrown on the junk yard and replaced with more expensive, higher quality items. Same stuff as they always put into their Busses and Boeings.
Always keep your number of landings equal to your number of take-offs
 
Stratofish
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 5:54 am

"One point though: Just recently LH seems to have a minor problem with its supplier of aircraft seats. When I flew on an A 340 in June, there were 10 broken seats in economy on the way out, 3 or 4 on the way back in...fortunately they could relocate those passengers, but it was indeed strange, and one F/A told me (I asked her) that the problem did occur a gew times this year.
Now nobody will tell me LH does NOT take care of its aircraft, so I have to assume it's a problem of Recaro."


Don't know about the "old" A340 Seats but the new ones (the ones with the hole where the PTV should be) are from BAe.
LH Technik Phillipines takes care of the LH widebody fleet. So maybe the guys (and gurls) at FRA don't know how to handle the new seats...?
The Metro might be the Sub(optimal)way
 
pelican
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 6:11 am

Recently I flew a few times with EZY A319s. While the cabin was spotless everytime one flight was delayed because of problems with the CIDS System. After about 10 minutes trying to fix the problem they rebooted the system. (I could observe the scene because I sat in row 2)

pelican
 
hz747300
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 6:22 am

Recently I flew a few times with EZY A319s. While the cabin was spotless everytime one flight was delayed because of problems with the CIDS System. After about 10 minutes trying to fix the problem they rebooted the system. (I could observe the scene because I sat in row 2)

pelican


I doubt it's symptomatic, but I had the same pleasure of watching the jetBlue employees struggle with the same problem, Mr. Pelican. Finally, they decided to go ahead and reboot after we were 15 minutes late. The worse part was that the color PTV did not work until after we had touched down in Rochester. Ugh, and I paid $44 for my seat!!!
Keep on truckin'...
 
A340600
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 6:40 am

Heya,

Take it from someone who knows here the 319s are not turning out to be a success at EZY at the moment. I am an Airbus man and would fly the 319 over the 73 any day, i've flown with EZY this year 6 ntimes, 2 73Gs and 4 319s, but poor EZY are having such awful luck with them.

I have LGW sources, where most of the 319s are. They're a nightmare from techinal prosepctive. My father (not an EZY employee, works on Pier 1 for Servisair) came home the other day and said another two down. You can guarantee that within a week 2 or more will break down! The 319 was never designed for low cost ops, but other carriers such as Germanwings have proved against this theory.

If anyone has been to LGW latey they will notice the number of 733s which aren't supposed to be there, each of them filling in for a 319! EasyJet really aren't having much luck with these birds.

Great shame, the A319 is a pleasure to fly, on EZY or not,it's such a pleasant aircraft to work and be a passenger on, shame EZY are having bad luck with them,

Cheers

Sam Smile
Despite the name I am a Boeing man through and through!
 
LX23
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 11:36 am

Funnily enough, the A319s that are now in LGW are those with the highest number of cycles/hours, as they are the ones that were delivered to EZS (and they were the first to have A319s). However, all of my sources at GVA say that the A319s have worked very well, so maybe the difference is simply local maintenance? Not trying to be ultra-Swiss or anything like that, but if it really IS true that EZY is having so many problems, then why is it that EZS isn't, when they've operated the exact same aircraft?

Just adding some food for thought...

Beyond that is the fact that the actual seats, coffeepots, etc are EZYs choice, of interiors, so you cannot really blame Airbus. It's kinda like blaming your car manufacturer for the bad fuel that you pumped at the local station.

As DABZF said, this is just another thinly disguised A vs B thread.
 
NIKV69
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 12:09 pm

Udo,

You don't remember that thread? Netiher do I! Hehehe

I hope I don't fly any Airbus ant time soon, so I don't find out how cheap their interiors are!
Hey that guy with the private jet can bail us out! Why? HE CAN AFFORD IT!
 
jetboyflyhi
Posts: 173
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 1:14 pm

I have worked on a lot of aircraft an this is my detection........Airbus Is like the ERJ/135/145/170 ect. They are made cheap...Meaning It has a lot of mechanicals ...Small Things that break in flight .And Boeing has a small coworker the CRJ. Both Boeing and bombardier have strong products that can withhold numerous takeoffs and landings. This is just my experience and opinion.*note all aircraft have mechanicals some are less than others...............Happy Flying!
Chicken or Beef?
 
minmiester
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 1:42 pm

"I hope I don't fly any Airbus ant time soon, so I don't find out how cheap their interiors are!"

When are people going to actually read and understand that quality interiors (or the lack thereof) are the responsibility of the AIRLINE and not the AIRCRAFT MANUFACTURER???

Cheers

MinMiester
 
crazyboi
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 5:43 pm

MinMiester -

April 2007.
This is the time. And this is the record of the time.
 
baw716
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RE: Airbus Bad Quality! For Sure Our A-319!

Tue Nov 16, 2004 6:00 pm

OK, since I'm on a roll, let me stick my two cents into this one.

Aircraft quality has little to do with the manufacturer. They just put the plane together. You have to look to the outsourcing of materials that each airline selects for its "variant" of an aircraft. Assuming that Airbus gave your airline a very cheap deal in the first place, it is not without reason that your airline chiefs went to the absolute lowest bidder when it came to the seats, galley kits, lavs, etc. which are NOT constructed by Airbus, just installed by them.

If you want to gripe about your aircraft, go ask Airbus which companies your airline subcontracted to do the interior work on the birds. That will give you the answers you need regarding the crappie condition of your birds. I think, however, if you look at the guts of the plane, its pure Airbus and Co, and those planes don't break all that often. Yes, Boeing outsources too; however, they have certain vendor standards, e.g. if you want to install a crappie interior, Boeing will give you the aircraft without anything inside, you take it to a third party company to do the interior work.

There are some god awful 777s out there, simply because the airline was too cheap to spend the money to have Boeing outfit the interiors. Has nothing to do with the plane....it flies just fine. Its just the insides that suck.

Bottom line, you get what you pay for. At an European LCC especially, you cant buy much, because you charge EUR 10.00 to go from London to Athens.
As long as you keep that up, you will have poor quality everything, including maintenance. Hope you spend good money on that.
David L. Lamb, fmr Area Mgr Alitalia SFO 1998-2002, fmr Regional Analyst SFO-UAL 1992-1998