VSlover
Posts: 1860
Joined: Sat Feb 07, 2004 1:36 am

Advice Re: Short Connection Times

Tue Nov 16, 2004 1:44 am

Hi everyone--my sister is in a bit of a jam at the moment, and I was looking for some advice.

She is flying HP DEN-PHX-SMF and they left DEN on time, but arrived to PHX 10 minutes late. However, she missed he connecting flight to SMF because they closed the door by the time she arrived to the gate 2 minutes late.

I said "how long was your connecting time??" she said "15 minuntes"

Ok, I thought she was kidding, but wasn't. Now, my question is she obviously booked this online, and thus was at the mercy of the HP booking engine...now why would they book someone with only a 15min connecting time??

Second, she is on standby for the next flight which is oversold by 115 pax. Yes, 115. Apparently the same issue occured yesterday, and as a result many of those pax are still waiting to get back to SMF FROM YESTERDAY!

HP says its not their fault, that they cant do anything about weather (obviously weather en route as they left DEN on time). She has tried getting to SFO or OAK, but apparently those too are full. She is told her best bet would be getting on a 9pm PHX-LAS-SMF flight...a full 12hours later.

Basically HP is washing their hands of the situation saying its weather...but my problem comes to booking via the web a 15min connection....especially when so many people are not cognizant of that connecting time. Does HP really have no responsibility, should my sister not be compensated in any manner (food vouchers) while having to wait more than 12hours for a flight she may/may not get on??

your thoughts? thanks!
 
BigOrange
Posts: 2291
Joined: Tue Apr 13, 2004 2:20 am

RE: Advice Re: Short Connection Times

Tue Nov 16, 2004 6:59 am

They are using an airline's favorite excuse-weather!

If they are blaming the weather which is an act of god she is on her own, however the minimum connect time at Phoenix is 1 hour. If she booked the flights as a through connection i.e. DEN-SMF and the website gave it to her then they are responsible. If however she booked it as DEN-PHX and then PHX-SMF then she is up the proverbial creek without a paddle!

Mark

 
richardw
Posts: 3142
Joined: Tue May 08, 2001 3:17 am

RE: Advice Re: Short Connection Times

Tue Nov 16, 2004 7:16 am

Weather! We are talking Arizona and Southern California here not Boston and Philly!

Popular Searches On Airliners.net

Top Photos of Last:   24 Hours  •  48 Hours  •  7 Days  •  30 Days  •  180 Days  •  365 Days  •  All Time

Military Aircraft Every type from fighters to helicopters from air forces around the globe

Classic Airliners Props and jets from the good old days

Flight Decks Views from inside the cockpit

Aircraft Cabins Passenger cabin shots showing seat arrangements as well as cargo aircraft interior

Cargo Aircraft Pictures of great freighter aircraft

Government Aircraft Aircraft flying government officials

Helicopters Our large helicopter section. Both military and civil versions

Blimps / Airships Everything from the Goodyear blimp to the Zeppelin

Night Photos Beautiful shots taken while the sun is below the horizon

Accidents Accident, incident and crash related photos

Air to Air Photos taken by airborne photographers of airborne aircraft

Special Paint Schemes Aircraft painted in beautiful and original liveries

Airport Overviews Airport overviews from the air or ground

Tails and Winglets Tail and Winglet closeups with beautiful airline logos