zonky
Posts: 417
Joined: Mon Nov 15, 2004 8:31 pm

New EU Laws On Compensation Re: Overbooking..

Fri Nov 26, 2004 7:05 pm

How do these apply? EU airlines only?

All airlines where flights are in the EU?
All airlines where the flight departs in the EU?
All airlines where the flight arrives in the EU?

General info on the compensation guaranteed: http://www.elections2004.eu.int/highlights/en/804.html

Does it have to be cash, or can it be in the form of vouchers?
 
Treg
Posts: 488
Joined: Tue Oct 16, 2001 8:55 pm

RE: New EU Laws On Compensation Re: Overbooking..

Sat Nov 27, 2004 12:53 am

Does anybody has some insight how it might work?

If I am delayed one night because of late incoming flight (and resulting lost connection), do I qualify for compensation? It just happened to me at CPH. FRA-CPH flight was late and as a result I lost CPH-LPI flight. I was booked to the hotel but arrived to my destination more than 12 hours late. Am I entitled for any compensation?

PS. The funny thing was that my luggage actually made it - it arrived with the original flight to LPI, while me and my friend had to spend extra night in CPH...  Nuts
 
CrossChecked
Posts: 184
Joined: Sat Sep 04, 2004 8:06 am

RE: New EU Laws On Compensation Re: Overbooking..

Sat Nov 27, 2004 1:06 am

Lots of different rules apply to your case, Treg.

First question : Did you buy a through-ticket????

- If you bought one ticket for 100E from one source and a connecting ticket for 100E from a different source INSTEAD of buying a 220E ticket from one single source (i.e. your whole journey is on one single ticket number/booking PNR), then NO, you are not covered. In order for you to be covered, the entire journey has to be on one PNR.

This is a major problem in the United Kingdom with a lot of passengers booking bargain holidays with charter carriers from Gatwick etc. and travelling there on BA or BD from regional airports. If the BA/BD service is delayed and the pax misses their charter flight, THEY ARE IN NO WAY COVERED and the airline has NO RESPONSIBILITY to get them to their final destination. This can result in the loss of the flights AND the accommodation (if a package holiday is booked).

Next question : Was the delay weather related?

- If the delay is caused by weather, again, the airline's liability is limited. It's unusual for an airline not to try and accommodate passengers if there are major weather delays but the carriers are in no way required to do so.
Cabin crew, doors to manual and cross check.
 
Treg
Posts: 488
Joined: Tue Oct 16, 2001 8:55 pm

RE: New EU Laws On Compensation Re: Overbooking..

Sat Nov 27, 2004 1:32 am

I had one single ticket ICN-FRA-CPH-LPI with LH. As I was so damn tired from the 12h ICN-FRA leg then I was not exactly in the mood of bargaining. Otherwise I would have pushed them little more.

And we were late because the CPH-FRA flight was already late and as a result FRA-CPH was delayed as well. They quoted strong headwinds as a reason (1 h late on 1,5 hour flight?)
 
bobnwa
Posts: 4459
Joined: Fri Dec 22, 2000 12:10 am

RE: New EU Laws On Compensation Re: Overbooking..

Sat Nov 27, 2004 6:52 am

The compensation is for denied boarding, not overbooking which are two different things altogether
 
LJ
Posts: 4103
Joined: Wed Nov 17, 1999 8:28 pm

RE: New EU Laws On Compensation Re: Overbooking..

Sat Nov 27, 2004 8:07 am

How do these apply? EU airlines only?

All airlines where flights are in the EU?
All airlines where the flight departs in the EU?
All airlines where the flight arrives in the EU?


The regulation applies to all flights from and within the EU. Moreover the regulation also applies to flights to the EU if an EU airline is operating the flight (provided that you don't get compensation according to local laws).

Does it have to be cash, or can it be in the form of vouchers?

The airline is allowed to offer vouchers but the passenger is entitled to compensation in cash (the passengers must agree to a compensation in vouchers)
 
icarus75
Posts: 750
Joined: Mon Oct 27, 2003 2:18 am

RE: New EU Laws On Compensation Re: Overbooking..

Sat Nov 27, 2004 8:00 pm

On october 23rd, I was booked on LH flight CDG/TXL at 0930am.
While checking in CDG, they proposed me to fly thru FRA (instead of a direct flight), making me arrive at TXL 2 hours later than with the direct flight.
The compensation was : 150€ cash or 300€ voucher valid for one year and/or refundable 150€ for 3 years.
I was not in a hurry and I choose the voucher.
Flying is amazing!