I think we need to define best/worst aircraft vs. best/worst flights and service (although they can be one and the same) so here goes:
Worst Aircraft I've Flown On - Any USAirways 737 - skimpy, uncomfortable seats & sardine-can coach configuration. As an aside, what a rude surprise when I flew on my first USA 757 to find out the seats are the same exact ones they have on their 737's!! And the 57 is my favorite plane to boot!
Best Aircraft & Service - Delta B 767-300 from ATL-SLC - what a surprisingly solid, comfortable, quiet, roomy plane! And my flight was full! The FA's were nothing short of amazing - beyond polite, always smiling, and super-efficient! Come to think of it, I've never had a bad Delta in-flight experience!
Most surprising - USAirways 319s - I was impressed with the 319, although it was brand new at the time - much roomier and much more comfortable than any 737 USA flies! Short-hopped last year from CLT-PHI and I was totally, pleasantly surprised!! Of course, that annoying Airbus "rock back and forth during cruise" was still there
(gust alleviation feature??) - I really hope these Airbus' stay as nice as they are a few years down the road, especially since USA seems to be going all Airbus and USA is the biggest carrier in my market.
Worst flight - Service - Northworst - flew 1st class from ALB-DTW and only got a cup of coffee for a 2 hr flight, no food at all. I asked the FA on the flight about this, and was told rather rudely, no food on this flight and I should've had breakfast at home! Then, the FA's got together and made their breakfasts in the front galley - you could smell the eggs and sausage, then they sat right in front of us eating!! If I had a rocket launcher.....!! And, yes, I am still waiting to hear back from someone at that imitation airline about my complaint I filed at DTW and at NW's web site customer comment area - I paid big bucks for that ticket and got what for my money??... a trip on a 34 year old plane??...first off the plane so I had extra time to sit around scenic DTW (no knock on Detroit, but the ariport could stand a major overhaul) and see what NW is spending their money on - buying up ratty 30 year old DC-10's from Air WhoKnowsWhere, which have all seen much better days, and their Geritol-powered -9 fleet?? I've seen most of the negative threads about NW here, and now I beleive most of them! I cannot wait to speak with a NW customer service rep (if they exist and if they decide to call me or e-mail me back) and get an official explanation on this!!! I expect to hear some flack on this from fellow forum members, so if anyone out there can prove this an abberation, please do - I pride myself on being very open-minded and not opiniated, but when push comes to shove...!
And, get this - next week, I flew Delta 1st class from ALB-CVG, 1.5 hr flight, and had an awesome breakfast with some of the nicest FA's I've ever had the pleasure of flying with! Now, tell me, who I will fly with next time??!!?! I wish that some upper exec's from the world's airlines would read these threads just once in a great while!
Worst flight - United Express Jetstream 41 from IAD-ALB - a truly horrifying experience of taking off in an early spring storm w/a 200 ft. ceiling and feeling the plane being tossed and violently thrown around for an hour - immediately upon entering the overcast (the gear wasn't even retracted yet!) the entire plane shook violently, overheads opened up, almost everybody got sick (including the FA, poor thing!), the plane bucked, skidded, shuddered, and severly jolted, and it truly felt as if we were going to crash!! That lasted for a full hour!! The ride only stabilized when we broke out of the storms just prior to landing. Upon landing, both the captain and FO came back prior to disembarking and apologized profusely for even taking off in that weather - a "mis-forecast" of the weather, we were told. They even told us they wanted to go back to IAD but they closed the airport as soon as our flight took off, and BWI, PHI and !! United took it one step further and actually had a rep call me ap home to apologize and let me know they were sending me a US$300 no-restriction voucher as compensation. By the way, the return trip on that same plane to IAD was cancelled and that Jetstream spent the next few days in ALB getting a thorough inspection! And, yes, I still will fly, and have flown, the same carrier & routes again - honesty is the best policy (NW - take note!)