ORDagent
Posts: 580
Joined: Wed Dec 17, 2003 6:24 am

The WN Experience

Sat Dec 04, 2004 5:55 am

I've never flown WN before and need a couple pointers.

1) If I check in online does that count towards my boarding priority? In other words at 12:01 on the date of departure should I print my boarding pass?

2) I'm assuming I should loiter as close to the jetbridge doorway to get there when my zone is called? I'm assuming I wouldn't be the only one doing it. This is the main reason I have avoided WN in the past since I really want that seat assignment but in this case (mdw-fll) the price couldn't be beat and I am afraid of TZ insolvency at this point.

3) I'm flying a 737-700. Are all these aircraft upgraded with the winglets? I just love the look.  Smile

4) Any other WN advice?

Thanks in advance!

 
flyabunch
Posts: 443
Joined: Fri Nov 05, 2004 1:42 am

RE: The WN Experience

Sat Dec 04, 2004 5:59 am

You don't want to just loiter near the jet bridge, you want to be in your line A,B, or C as soon as you get there. If you just hang close you will end up at the end of your group which is about the same as being in the next group. Checking in early will get you in A with your choice of the best seats. Make sure you are there early in the line.

Mike
 
BCAInfoSys
Posts: 2617
Joined: Thu Sep 11, 2003 11:09 pm

RE: The WN Experience

Sat Dec 04, 2004 6:01 am

You want WN advice? Avoid them entirely. I flew them a few weeks ago and was absolutely disgusted with the level of "service" they provided. I mean.. we had a FOUR HOUR mechanical delay, which I consider to be the responsibility of the airline; yet we received no compensation or accomodation whatsoever. They put out a cooler of sodas and little packages of vanilla wafers, that's it! I mean.. I had a 1.5 hour MX delay on DL and they gave me a $100 voucher. But a 4-hour one on WN, nothing.

I've flown WN previously and as kind of lukewarm as to their service, but now I'm going to vote with my pocketbook. I won't be flying WN for a while. Give it a few years and we'll see where we're at I suppose.

Steve
Militant Agnostic - I don't know and you don't either.
 
Silver1SWA
Crew
Posts: 4455
Joined: Wed Mar 10, 2004 6:11 pm

RE: The WN Experience

Sat Dec 04, 2004 6:14 am

Disregard that last post. Some people just don't get it and some people will hate WN to the grave.

If you print your boarding pass the night before, you are pretty much guaranteed to be in group A. I'd do it at 12:01 AM if you're up. I mean why not? You are worry free after that. If you are in group A, I would say you wound't have to loiter in the "A" line area as soon as you get there. If you are in A, relax, and just make sure you get on before the "B" group is called. You have priority over B so just remember that. You will get pretty much whatever kind of seat you want if you are in group A. Even in group B you still have a lot of plane to choose from when you board. So advice would be to print that pass as soon as you can/want. Get there in plenty of time, and just relax. Unless you want to be the first on board, casually get in line sometime before they start boarding and you should be fine.

As far as the -700s go, I would say you have a pretty good chance flying o a wingletted aircraft. There seems to only be a handfull left that do not have them yet. And if you are flying round trip and both legs are -700s, I'd say at least one of them will have winglets.
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
 
AZjetgeek
Posts: 229
Joined: Thu Jul 22, 2004 1:53 am

RE: The WN Experience

Sat Dec 04, 2004 6:30 am

Four weeks ago, my girlfriend and I flew WN from PHX-LAS. On the outbound flight, I printed our boarding passes from the on-line check-in around 6:15 a.m. the day of the flight. Our flight was scheduled for 2:05 pm. We were in the A group. Obviously, the sooner you check in, the greater the likelihood of getting into that A or B group.

On the return flight, we had to print our passes off the kiosk at McCarran in LAS. We got the B group. We still got good seats and were able to sit together despite it being a full flight.

BTW, our outbound flight was delayed some 70 minutes due to bad weather in Las Vegas.

ORDAgent - Enjoy your flights on WN! I do hope you get a 73G with winglets. They're great looking aircraft. On both legs of our trip to LAS, we drew a 733. One was in the blue/orange color scheme. The other was in the old scheme.

To BCAInfoSys - Sorry you weren't pleased with your service. That is not typical of WN. On my recent flight, the outbound leg was overbooked. A gate agent asked for a volunteer to bump and offered that person a $200 voucher as well as a ticket on WN's next flight to LAS. They got a volunteer within a minute or two.
Long live the RJ!
 
GuitrThree
Posts: 1940
Joined: Fri Oct 29, 2004 12:54 pm

RE: The WN Experience

Sat Dec 04, 2004 6:33 am

I HATE the WN boarding process. I do, however, fly them. Why? Like everyone else, price and the availability of flights, at least here from Nashville (9th biggest SWA Hub). Not only a large number of flights, but a large number are NON-STOP. Wonderful. I'd stand in the cattle call lines in exchange for not having to make a connection/boarding/unboarding any day. I have found their service on par with United and Delta, both which I've flown in the past 12 months. If you want food, bring your own, it probably will be better anyway!! Apparently I'm not the only one thinking this way.
____________________________________________________________
From FORBES.COM

Southwest Airlines Traffic Up in November
12.03.2004, 08:24 AM

Low-cost carrier Southwest Airlines Co. said Friday that traffic rose 14.1 percent in November, as the company carried 9.6 percent more passengers during the month than in the year-ago period.

The company flew 4.29 billion revenue passenger miles during the month, up from 3.76 billion miles flown in November 2003. A revenue passenger mile is defined as one paying passenger flying one mile. Capacity, or how many seat miles were actually available for purchase on an airline, increased 11.1 percent to 6.56 billion from 5.90 billion last year.

Southwest said November load factor, or the percentage of seats filled with passengers, rose to 65.5 percent from 63.7 percent in November 2003.

Year-to-date, Southwest has flown 49.08 billion revenue passenger miles, up 11.5 percent from 44 billion miles for the same period in 2003. Load factor rose to 70.2 percent from 67 percent for the 2003 11-month period.



[Edited 2004-12-03 22:35:21]
As Seen On FlightRadar24! Radar ==> F-KBNA5
 
BlatantEcho
Posts: 1815
Joined: Wed Sep 27, 2000 10:11 am

RE: The WN Experience

Sat Dec 04, 2004 6:36 am

never, ever wait in line. ever.

I travel alone, and almost exclusively southwest. Never ever stand in line.
---------

I am always the last to board in my group. They call A, I wait for the line to start moving before I stand up and board. I always get a window.

Same thing with B group. Last on will still get a window, though you will be in one of the last few rows.

I've never had A or B and NOT boarded basically last in the group, and I always get my window seat.

If you are C, maybe stand and wait, but unless you are the first few in line, no window = no point.


George
They're not handing trophies out today
 
ORDagent
Posts: 580
Joined: Wed Dec 17, 2003 6:24 am

RE: The WN Experience

Sat Dec 04, 2004 6:42 am

Thanks for advice folks! I'm afraid to have a cocktail before I board. It is a family tradition to have a Bloody Mary before boarding the aircraft in order to guarantee a good flight! But after watching Airline those agents appear to be smelling the breath of each pax as they board!

As far as the delay issues, WN gave you what they would have given on the flight. Trust me I have had four hour delays with MANY airlines.  Big grin
 
cincinnaticj7
Posts: 6
Joined: Fri Aug 20, 2004 4:21 am

RE: The WN Experience

Sat Dec 04, 2004 6:42 am

Yea, disregard BCAInfoSys's comments - The last time Delta gave out a hundred dollar voucher for a 1.5 hour delay, airplanes were made of wood and fabric.

I've taken 21 WN flights in 2004 and prior to that exactly zero. I looked on them with trepidation too: What, no assigned seat? Cramped seating? Bad Service?

Never been late by more than 10 min. Always got my seat by the window and I believe they were all around a 34 inch pitch; a couple more than most, if not all, legacy carriers.

Their employees take pride in their airline and it really shows. Print your boarding pass early off the internet and you'll most often get an "A" pass then and just get in the line when you get to the airport. You don't have to get in the very front either as there are normally a few dozen seats that will fit your personal requirements unless you really, really "must" have that one special seat.

I've personally think the WN lack of seat assignments is actually better than assigned seating. Many times on legacy airlines I've had an assigned middle seat on a pretty close to full fare ticket, purchased close to the bone as the business I was in didn't always allow advance planning. The window and aisle seats were usually occupied by passengers on discount tickets that got their assigned seats well in advance. At least on Southwest, everyone is pretty much on a level playing field.

Hope things work out well for you.

 
kalakaua
Posts: 1429
Joined: Tue Jan 27, 2004 5:23 pm

RE: The WN Experience

Sat Dec 04, 2004 6:42 am

I flew with them very recently... Checked-in 1 hour before departure, but still got to board with Zone A. Then I thought to myself, it's how early you bought your tickets. So, I really don't know... I got to sit where I wanted to sit.

Service is mediocre, good for an hour hop... Peanuts and beverage service. I liked it. My ELP to PHX flight was very fun! We were supposed to initially cruise at FL280, but there was a lot of turbulence, I mean a lot, we had to climb all the way to FL390!!! Wind gusts at ELP was around 30-40MPH. They had to cut out peanut service short... Shucks!  Sad

About equipment, I flew on the 733 PHX>ELP and the 737 ELP>PHX. I had winglets, and those new signature leather seats. I'm pretty sure you'll have the winglets... I wasn't even expecting a 737NG and with winglets on a short 1hr 20min hop!
Gravity explains the motions of the planets, but it cannot explain who set the planets in motion.
 
NWAFA
Posts: 1843
Joined: Wed Dec 31, 2003 10:30 pm

RE: The WN Experience

Sat Dec 04, 2004 6:45 am

Even if your group A, the flight may be coming in with thru pax, and depending on to/from that could be 1-100 passengers on the plane. So board early. My last PHX-ABQ was in from SEA with 95 thru's on, and I had group A and ended up in a middle seat.

Plan on being 10 minutes late. They call 10 minutes late still "on time". If you get an OAK, DAL or MDW crew they won't be friendly, PHX are usually very nice. If its MDW, they are just cold, if not rude at times.

Bring your own food with ya, the snack box's wont take you very far. Hope your not allergic to peanuts.

The lavs are the grossest in the industry, even after they are dumped and so called cleaned.

You may want to have a pair of ear plugs with you incase you get a crew that won't shut up over the PA.
THANK YOU FOR FLYING NORTHWEST AIRLINES, WE TRULY APPRECIATE YOUR BUSINESS!
 
Cactus739
Posts: 2245
Joined: Mon Jan 19, 2004 6:41 am

RE: The WN Experience

Sat Dec 04, 2004 7:05 am

NWAFA

If they're as bad as you described, why do you use them for all your non rev travel to and from work? Couldn't your own airline get you to work?



You can't fix stupid.... - Ron White
 
NWAFA
Posts: 1843
Joined: Wed Dec 31, 2003 10:30 pm

RE: The WN Experience

Sat Dec 04, 2004 7:08 am

I have not used a Non-Rev ticket on them in years, its cheaper to buy real tickets. I usually do 90% of my flying on HP. I think HP is better company to fly with.

I do take my own carrier to commute on these days as I transferred bases. I also have my own company that requires me to travel a great deal of my days off.
THANK YOU FOR FLYING NORTHWEST AIRLINES, WE TRULY APPRECIATE YOUR BUSINESS!
 
ORDagent
Posts: 580
Joined: Wed Dec 17, 2003 6:24 am

RE: The WN Experience

Sat Dec 04, 2004 7:08 am

I forgot how the WN crews have a penchant for "entertaining" the pax over the intercom. My iPod with noise canceling headphones should do the trick!
 
dsuairptman
Posts: 684
Joined: Mon Jul 14, 2003 9:45 am

RE: The WN Experience

Sat Dec 04, 2004 7:16 am

I think most of you guys posting here are a little to gung ho on the WN obbession that has seem to captivate air travelers.

I have no quelms about there boarding process, but all this crap about only being able to fly WN beacause of price is really stupid. If other airlines are competing on that route, and they are, there fares are going to be resonable enough to compete with WN. Hell a traveler may even have other LCC options as well.

Silver SWA1: No one should ingnore the post before yours. By your screen name I take it you work for WN, and why you might think its God's gift to airline travelers WN does have legitmate drawbacks.
- Quick turns means cosmetic problems. I've heard of more than one WN plane that had used klenex and peanuts under the seats, and due to Wn "Hurry the turn" menatality, these seats went out unvaccumed. I sure as hell wouldn't sit in a seat like that, with recycled air and cold germs floating that close. Regarldless of what boarding class one is in, any one paying to fly, even WN prices, shouldn't have that type of crap under their feet.

With massive expansion in New England, Herb & Co. have proven WN to be as greedy as the rest of the airlines, all of which are flocking to that area beacause they all think the only people that can afford to fly (at any price) in masse, are in big, liberal, New England towns. Sure those places can justify service, but like every place, they've got limits too. While WN packs those planes full and makes profits, they've got serious problems that erode aways at WN founding principals of speed and relability. Wx and already overcrowded airspace are two cripiling factors on that area, when planes get stuck up there, WN does too, and it does a whammy on the turn times and fleet utilization.

20 minute turns? is that possible still with WN growth and high density fleet, I mean 20 min is not much time to un/up load 137pax and there baggage, then you've got push back and taxi times. As WN expands there are some major airports they service where taxking right to the active is not happening.

BCA: Question them man! WN needs to cough up answers because you're not the only one who is witness to their non existant C/S when it comes to events
not according to schedule. If you watched last weeks airline they made a plea for a volunteer bump on a MDW-MCI flt. and it took a lot of begging to get just one person to take it. WN needs to be a lot more clear on compensation to bumped pax, the don't need just rebooking, how about a gaurnteed seat out, hotel rooms for the night, and a mention of how much they'll give in vouchers? I've never witnessed WN do this when looking for bumps, maybe if they did this and added some of there well known P/A humor, they'd get more takers.

Gutir Three: Just what is wrong with making conx and why do you seem so preturbed @ them. That's how a majority of pax get to where there going!

I am not trying to be totally biased agiansit WN, like anyone I would welcome them at my home airport, but I think the airline has some serious growing pain issues it needs to address before trying to take on the rest of America.

GEAUX SAINTS!
 
AA54Heavy
Posts: 180
Joined: Mon Nov 03, 2003 5:44 am

RE: The WN Experience

Sat Dec 04, 2004 7:50 am

Here's my synopsis on WN, For N/S (or direct, same plane) out of TUS (not that anyone cares abotu TUS, but that's what I've got) their great, and as long as your somewhere in the A group, your prety much guaranteed any seat that you want. However, if connecting somwhere, like when I was going to SLC or SEA (since all the flights aren't direct, of course), the connection times are greater than other airlines because they "don't have" hubs and of their 25 (or whatever it is now) minute turnarounds, so all the flights don't "line up" as nice as the hub carriers (in my experience). While on HP, although I have to connect though PHX for everything, all the connections have been like 45 min, enough time to get off the last plane and get on the next one...which is great when I'm actually trying to get somewhere sometime.

The thing that sucked right after 9/11 was the "random" gate checks, so even if you were in A, they would sit there and search my bag and was finally able to board with C, not getting my premier window seat....but that's over for now

Its a good airline, although they only give you peanuts and soda/coffee, etc., what the hell else are the other airlines offering (except for CO and their 1/4 of a sandwich offerings that allows them to say they have "meals on most flights")

I wouldn't worry about your bloody mary's (a brilliant idea), I never had problems with my friends on most airlines while "having had more than a couple"....as long as you can walk straight and not look like a complete ass...
Roger that, turning to our "other" left
 
OPNLguy
Posts: 11191
Joined: Tue Jun 15, 1999 11:29 am

RE: The WN Experience

Sat Dec 04, 2004 7:57 am

I sure wish I had a dollar for every time an innocently commenced thread quickly morphed into a I-hate-SWA/I-love-SWA debacle....  Insane

I'd be -rich-  Big grin
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
 
2H4
Posts: 7960
Joined: Tue Oct 19, 2004 11:11 pm

RE: The WN Experience

Sat Dec 04, 2004 8:09 am

Yeah, OPNL.....how about we get rollin' with Airbus vs Boeing for good measure?

 Smile

2H4
Intentionally Left Blank
 
OPNLguy
Posts: 11191
Joined: Tue Jun 15, 1999 11:29 am

RE: The WN Experience

Sat Dec 04, 2004 8:21 am

>>>Yeah, OPNL.....how about we get rollin' with Airbus vs Boeing for good measure?

Nah, I don't want to be -that- rich...  Big grin
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
 
legendDC9
Posts: 458
Joined: Sun Nov 21, 2004 9:24 am

RE: The WN Experience

Sat Dec 04, 2004 8:25 am

maybe it time to start a post for all the "most discussed posts that no-one wants to hear about anymore"?
 
swadispatcher
Posts: 420
Joined: Wed May 12, 2004 9:12 am

RE: The WN Experience

Sat Dec 04, 2004 11:18 am

So WHEN is NWA retireing those DC-9's..

 Smile


[Edited 2004-12-04 03:18:35]
Maintain 2300 until Boiler, cleared for the VOR-A approach, report BATLE inbound..
 
CaptOveur
Posts: 6064
Joined: Thu May 06, 2004 3:13 am

RE: The WN Experience

Sat Dec 04, 2004 2:11 pm

It's a cheap ticket, I have found the service to be about as good as any domestic flight; you get your drink, you get your sack of pretzels, peanuts, whatever. Everyone from the check-in people to the flight attendants are friendly. You can even check in with a live human, not a kiosk. The seat is as comfortable as any airline's seats, and the view is the same out of the window at 35,000 feet no matter what the airplane says on the side.

The big selling point for me is: You get a real airplane instead of a puny little RJ going into airports that are typically RJ only. Also, WN doesn't screw around, if you see a plane coming for your gate get ready to board, they figured out that those very expensive airplanes don't make them any money when they are sitting at a gate.

Show up early, when the crowd starts to form to board get in line. Also, I hope you joined rapid rewards, you can actually get something out of their frequent flyer program in this lifetime if you only fly occasionally, like most people.

I think most of their -700s have the winglets, maybe a few still don't.

I love the airline so many love to hate, I would fly them again in a heartbeat, but I am still not used to that ugly blue paint they have now, but the color of the plane shouldn't keep anyone from flying them.
Things were better when it was two guys in a dorm room.
 
GuitrThree
Posts: 1940
Joined: Fri Oct 29, 2004 12:54 pm

RE: The WN Experience

Sat Dec 04, 2004 3:05 pm

Dsuairptman,
Wow. I have to explain why non-stop is better than connections? I guess some just don't understand, so here goes.

For one. I am a private pilot. So the thrill of taking off/landing is gone. I do it all the time. MYSELF! If I want the thrill of landing in a heavy cross wind, I look out the window, watch the trees blowing, and go do some touch and goes.

Second,
sometimes, when the time is right, I do choose other airlines because WN doesn't fly there. I flew from Nashville to Lihue, HI, in 2003. I had to fly United... with a connection in ORD. Let me tell you right now, the connection from the regional jet terminal to the totally different terminal to catch the jumbo 747 was not only a long haul, but I only had 45 minutes to do it. A run from terminal to terminal with a laptop and carry on is not fun. Also, this fall when I was told in SFO that the shortest way to the US Airways terminal was "this way" from the lazy SFO employee who's job was to, and I'm serious, watch ONE escalator to ensure it was working for eight hours, I not only missed the bus to the other terminal I had to be rescanned in security...
Third,
connections just add to the chances of missing your ride home. How many times has the first leg been late due to MX, WX, etc, and you miss your connection. Then, 8 hours later you get home, if not the next day. Removing a connection equals lowering your chance of not getting where you need to be. Very simple.
Forth,
Baggage connections.. another chance to have late luggage
Fifth,
It's just plain out faster.

As you said, connections are how the majority of PAX get where they are going. Airlines that rely on connections, are, ummm, let's see, UA, Delta, US Air... humm, all in great shape.. yea, WN should use them for examples.
Well, NOT ME, not if I'm flying WN..
Now, when I fly Delta, I'm almost assured a 757 flight to ATL, with more walking if not running just to get on another plane and add to my flight time at least another hour.
Again, I hate the WN boarding.. but if it saves me time, headaches, etc, then I'm on them when I can.

Finally, when flying from Nashville to Portland Maine in 2003 in the winter, the United Flight to ORD was canceled due to MX. They put me on a Delta flight, where it began to snow in Nashville before it departed... problems with de-icing equipment caused a delay... upon landing in Cincinnati, I had 5 MINUTES to get to another terminal. I made it.. with a torn meniscus Ligament in my knee. $11,000 worth of surgery later (thank God for insurance), I'm back to normal.
Do I need to explain more?





[Edited 2004-12-04 07:12:51]
As Seen On FlightRadar24! Radar ==> F-KBNA5
 
JetMechMD80
Posts: 370
Joined: Fri Jul 09, 2004 2:27 pm

RE: The WN Experience

Sat Dec 04, 2004 3:17 pm

"I mean.. we had a FOUR HOUR mechanical delay, which I consider to be the responsibility of the airline; yet we received no compensation or accomodation whatsoever. They put out a cooler of sodas and little packages of vanilla wafers, that's it! I mean.. I had a 1.5 hour MX delay on DL and they gave me a $100 voucher. But a 4-hour one on WN, nothing."


Had to comment on this one. a "FOUR HOUR" delay!! Aircraft break down, happens to everyone. I don't understand the problem here. Would you rather they just pushed back and flew anyway? They had a problem, they fixed the problem, and then they got everyone to thier destination. Sounds like WN kept up their end of the bargain. I don't know why every one feels they must be compensated for something like this. If you get in cab, and it breaks down, do you expect compensation? As for DL giving you a $100 voucher, how much did the fare run you on DL? The $100 is nice, but keep in mind DL isn't making any money right now. How nice will it be, if there is no DL around to use that $100 on? It never fails to amaze me, that sometimes when I used to answer a gate call, I would find a bunch of pissed off people. You are going to be traveling at 500 MPH, at 35,000 ft in a pressurized metal tube. I would be glad that they take the extra time to make sure everything is right before this process takes place. How about a train, have you ever taken one? I remember riding them in Germany. I remember the train would sometimes stop, for no apparent reason, and sit for 30-40 mins, then continue. With no explanation from the crew. I know the money you spend on airline tickets seems like a lot, but trust me, you are getting a LOT for your money, even though you might not see it.

As for WN, while I have never bought a ticket on them, I have Non-Reved on them many times. The people were friendly and we got to our destination in a reasonable amount of time. As for the sodas and peanuts, i am not crossing the Atlantic, I am flying 1-2 hours. I can go that long without a meal, or a movie. You get what you pay for.
"I get along great with nobody"~ Billy Idol
 
Silver1SWA
Crew
Posts: 4455
Joined: Wed Mar 10, 2004 6:11 pm

RE: The WN Experience

Sat Dec 04, 2004 6:03 pm

Silver SWA1: No one should ignore the post before yours. By your screen name I take it you work for WN, and why you might think its God's gift to airline travelers WN does have legitimate drawbacks.

This topic was started by someone looking for advice when traveling on WN. The post before mine contained the "advice" of staying away from WN completely, because someone's expectations were too high, and not met by WN. That is not the advice that ORDAgent was looking for, and does him absolutely no good. It's an inappropriate response in my opinion. The topic is not about bad experiences on WN that call for everyone to stay away. (although it has certainly turned into that)

Yes, I do work for WN (although I've had this screen name since well before I became an employee) and yes I am proud to be an employee. No, I do not believe WN is God's gift to airline travelers... What I do believe is that some people expect WAY too much from WN and when their expectations aren't met, they bash the airline to the grave. Nowhere does WN claim to offer the service that many people come to expect from them. Then they like to compare WN to other airlines, especially the legacy carriers. Well, here's news for you...WN is NOT like the legacy carriers in any way shape or form. They play a completely different game. If you like the service provided by other airlines, and refuse anything less, STAY WITH THOSE AIRLINES. If you decide to do something out of the ordinary, and choose WN over your typical airline of choice because you find a deal that you cannot ignore, accept the fact that you chose WN to save yourself some money, and be happy with that!

Then, you get people complaining about MX or WX delays which in all fairness plagues EVERY airline, and is out of the airlines control. These things happen. If it happens to you, don't hold it against the airline.

20 minute turns? is that possible still with WN growth and high density fleet, I mean 20 min is not much time to un/up load 137pax and there baggage, then you've got push back and taxi times. As WN expands there are some major airports they service where taxiing right to the active is not happening.

Ahem, 25 minute turns! WN claims to turn flights in 25 minutes. They do not claim 20 minutes. 5 minutes does make a difference. But yes, heavy loads can make it more difficult to turn an aircraft that fast. Impossible? No.

Plan on being 10 minutes late. They call 10 minutes late still "on time". If you get an OAK, DAL or MDW crew they won't be friendly, PHX are usually very nice. If its MDW, they are just cold, if not rude at times.

No, plan on being on-time. But expect the possible delay...or expect that you might actually arrive at your destination EARLY. Early arrivals are common.

Bring your own food with ya, the snack box's wont take you very far. Hope your not allergic to peanuts.

Again, don't expect too much. WN doesn't provide meals, they provide snacks. Expect a snack. You want more food, yes, bring it.

As for the comment about being allergic to peanuts. If you are allergic to peanuts, tell them well in advance. We do take necessary precautions in such circumstances and a snack other than peanuts will be provided on that flight.

[Edited 2004-12-04 10:19:31]
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
 
1MillionFlyer
Posts: 1937
Joined: Wed Sep 08, 2004 8:55 am

RE: The WN Experience

Sat Dec 04, 2004 10:22 pm

I have flown 139 segments this year, 8 on WN. I love WN for their consistency and the ability to do online check-in I always get A boarding group now and the seat I want. On DL I have gotten screwed in ATL many times with weather and I hate buying a 800 dollar Y fare ticket and getting a middle seat. Plus FC on DL is such a zero these days having status is not what it used to be.

WN also has the best website for self help. I was able to cancel a trip, rebook using the funds and re-ticket all online and in about 2 minutes, plus they do not charge a change fee! WN gets it right.

Golf Foxtrot you are cleared for departure
 
CaptOveur
Posts: 6064
Joined: Thu May 06, 2004 3:13 am

RE: The WN Experience

Sun Dec 05, 2004 3:11 am

Again, don't expect too much. WN doesn't provide meals, they provide snacks. Expect a snack. You want more food, yes, bring it.

Some might find this a little misleading. I am not a WN basher, I actually love them, but I have a hard time calling 5 pretzels a couple cookies in a bag a "snack." You will get your half can of coke, if you want more they don't do like DL, AA, UA, etc and look at you like you are crazy, they will actually give it to you, just don't expect much in the way of food.
Things were better when it was two guys in a dorm room.
 
mattbna
Posts: 280
Joined: Sat Dec 13, 2003 2:24 pm

RE: The WN Experience

Sun Dec 05, 2004 6:33 am

Checked-in 1 hour before departure, but still got to board with Zone A. Then I thought to myself, it's how early you bought your tickets.

When you bought your ticket has nothing to do with it. It is all about when you check-in for the flight - whether that be online, at the counter or at the gate.

I flew WN from BNA to LAS back in August and simply printed out my boarding pass the night before and got a A card. I think A boarding is normally limited to about 30-40 people - some of which are not going to window seat liking people - your chances of a window seat are better than good. Everyone reading this obviously has Internet access, so why wouldn't you just print your A card before you leave for the airport or the night before and not worry about it?

Just after midnite on the day of the return trip (LAS-MCI-BNA), I actually stopped at a little cafe/bar next to the Stratosphere and paid $5 for 20 minutes of Internet access so that I could print out my boarding pass for the trip home, check my e-mail, etc... Could have done this in the hotel room but I didn't pack a printer with me...  Smile

Most of the people leaving LAS are not going to have access to a printer - if you can print your boarding pass before leaving LAS then you are probably guaranteed an A card.


About equipment, I flew on the 733 PHX>ELP and the 737 ELP>PHX. I had winglets, and those new signature leather seats. I'm pretty sure you'll have the winglets... I wasn't even expecting a 737NG and with winglets on a short 1hr 20min hop!

A lot of it has to do with what type of aircraft needs to be there for the next flight out of PHX. The bird you took from ELP->PHX might have been leaving PHX for MHT, MCO or some other cross-country destination - which would most-likely be a -700 and not a -300.

Matt

--
Canon EOS 7D & 40D -- 100-400mm L IS -- 70-200mm f/2.8L IS II -- 28-135mm IS -- 10-22mm -- 18-55mm EF-S
 
FLY2LIM
Posts: 1095
Joined: Thu May 06, 2004 6:01 am

RE: The WN Experience

Sun Dec 05, 2004 7:37 am

Yes, I do work for WN (although I've had this screen name since well before I became an employee) and yes I am proud to be an employee. No, I do not believe WN is God's gift to airline travelers...

OK, so Silver1SWA doesn't believe they are God's gift to airline travelers. I'd like to say that I do. I usually fly on AA because WN doesn't FLY2LIM, but I sure wish they did. I believe WN and the "experience" are second to none. You buy a cheap ticket, get to your destination on time, or close, and their equipment is in top shape. The peanuts are tasty and the soda is free.

Why do so many people on this website have to have a climatic experience every time they board an airplane? I love AA but they are no big deal either. Their airplanes are not the cleanest. That blue cloth on my seat is usually so dirty you wouldn't want to be near it, but you have to on a full 5 hour flight across the US. And you find plenty of "goodies" in the seat pocket. The food is not exactly Cordon Bleu. Heck, on SFO-MIA in the a.m. they have served the same omelette for at least 15 years, with Special K and that "blueberry" muffin that tastes like cardboard.

WN provides safe, fast, reliable travel at low prices. When I price them against AA on competing routes, AA doesn't come close.

I don't think one bloody mary is going to be a big deal. I often see people boarding with alcohol breath. What you see on Airline is a small part of what they film for an episode, and they save the "best" for the broadcast.

Enjoy WN.
FLY2LIM
Faucett. La primera linea aerea del Peru.
 
N1120A
Posts: 26467
Joined: Sun Dec 14, 2003 5:40 pm

RE: The WN Experience

Sun Dec 05, 2004 7:46 am

The people on Airline they have not boarded have been drunk, not people who just had 1 bloody mary or whatever.

>I flew WN from BNA to LAS back in August and simply printed out my boarding pass the night before and got a A card. I think A boarding is normally limited to about 30-40 people<

A boarding is more than 30-40 people. It is actually the bulk of the boarding group. Ask OPNLguy for more details

Also, as far as WN's snacks go, they are much, much better than other airlines. They serve a full package of peanuts, and give you as many bags as you want. They also serve things like decent sized bags of wheathins, they even have those snack boxes that UA is now charging for for free on flights over 3 hours.
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
 
dsuairptman
Posts: 684
Joined: Mon Jul 14, 2003 9:45 am

RE: The WN Experience

Sun Dec 05, 2004 10:03 am

Guthir Three:

Thanks for the clarification, and your right. being a pilot (at any level) is diffently excellerating and every T/O,landing is an adventure unto intself.

However I'm still at odds on your opinon about conx. In my air travel experince I have made a connection on all but one trip, and only had one serious MX delay. Personally I enjoy connections by planning smart; I fly early, have time to walk around and enjoy seeing the planes and hot chicks in the terminal and make my connceting gate in ample time.

On the comments about airline "saving the best" footage. To an extent true, but being an airline known for lower fares, means more loony tunes who can only afford those cut rate prices will appear on scene, much like Greyhound.
There is something to be said about higher prices bringing better travels, though legacies on occasion host a newsmaking loon as well.
GEAUX SAINTS!
 
FLAIRPORT
Posts: 3863
Joined: Thu Oct 26, 2000 10:46 am

RE: The WN Experience

Sun Dec 05, 2004 1:28 pm

I have found things hit and miss...
On one flight, we were heavily delayed and the FAs were horrible! I couldn't even hear to the Spanish FA woh was telling us not to put contrabans in the lavs in the middle of the hour long delayed flight at 9pm where nobody wanted jokes and just wanted to get where they were going! In this case JAX! Then they sang this CRAPPY song at the end and nobody laughed...their humor was dry and basic and overused. The service was very basic...but for a 1 hour flight, it was fine. In the crews defense it was their last flight and they were delayed, so they were probably tired.

On my other flight, we were treated to a great crew that had come in from BNA...they were much better...we had the A boarding pass, so the purser assisted us. He gave the "Readers digest" version on the safety info and I still use that expression...a month afterwards. (ruined my chance with a girl, but it is still funny!) He had no "humor" but was very straightfoward and relaxed. I truely felt comfortable in his presence. He actually did two drink passes inflight, so I got the full can! The second time, he brought the can back and actually filled my cup in front of me. We also got TWO bags of peanuts (by we, I mean not me as I cannot eat peanuts...when I fly WN, I buy food at the airport)

I would fly WN again after my second expirence...but probably nothing north of BNA and west of BHM...out of FLL...otherwise I'd go crazy!
NEXT FLIGHT: FLL-ATL-HPN on FL
 
flyboyaz
Posts: 2077
Joined: Sat Sep 13, 2003 11:32 am

RE: The WN Experience

Sun Dec 05, 2004 3:51 pm

Gives me a headache just thinking about it.  Sad
Catch a ride on a smile!
 
UAL-Fan
Posts: 342
Joined: Thu Dec 09, 1999 1:36 pm

RE: The WN Experience

Sun Dec 05, 2004 5:41 pm

One thing that people fail to mention about Southwest is how easy it is to change your plans if necessary.

You can make any changes you want to a ticket online with no hassle. Even if you have flown one leg of a roundtrip you can still take care of changes just be going to the airlines website.

They do not penalize you for any of this and you do not have to sit on hold waiting for some nasty telephone agent to penalize your ticket to the point of it being worthless and then jacking the airfare through the roof.

With Southwest all you do is pay a minimal difference in airfare if applicable.....you may even get a credit to use on another flight.

This among many things is something I really appreciate about WN.

 
gilesdavies
Posts: 2267
Joined: Tue Dec 02, 2003 7:51 pm

RE: The WN Experience

Sun Dec 05, 2004 6:32 pm

we had a FOUR HOUR mechanical delay, which I consider to be the responsibility of the airline; yet we received no compensation or accomodation whatsoever.

...They put out a cooler of sodas and little packages of vanilla wafers, that's it! I mean... I had a 1.5 hour MX delay on DL and they gave me a $100 voucher. But a 4-hour one on WN, nothing...


You guys in the US are so lucky with LCC, in the UK you wont even get free Soda's or Ice Cream. If a flight is delayed by four hours a UK low cost carrier is likely to cancel the flight altogether as this will have an effect on other flights that aircraft is due to operate and their 20min turnaround times.

If they cancel a flight in the UK by a low cost carrier we wont get any compensation or put up in hotels as this is our responsibility. The most they will do is re-accomodate us on another flight if space is available or refund us the fare we have paid.

Think yourselves lucky! My philosphy is you pay for what you get and you need to take out travel insurance which covers these eventualities.
 
TWA902fly
Posts: 2869
Joined: Fri Dec 31, 1999 5:47 am

RE: The WN Experience

Sun Dec 05, 2004 7:22 pm

in other news:

Air France planes are still dirty, standby for further updates.


twa902
life wasn't worth the balance, or the crumpled paper it was written on
 
NWAFA
Posts: 1843
Joined: Wed Dec 31, 2003 10:30 pm

RE: The WN Experience

Mon Dec 06, 2004 1:42 am

UAL-Fan,

Actually they are NOT friendly when it comes to changing plans. You could arrive at the airport three hours early, make it quickly through security and there could be an earlier flight with 100 open seats, unless you pay the upgrade of ticket price WN will NOT let you on that flight. Unlike the Major's that day of travel if there are any other earlier flights, they will let you stand by free of charge. WN will not do any thing free of charge.

A few months back I was at the airport really early, and wanted to standby for the earlier flight to ABQ from PHX, the agent only would do it if I paid the $90 differance in fare. That flight had 50 open seats. The flight that I was booked on, ended up having problems somewhere in the Northwest (Belive it was SEA or PDX), and WN ended up putting us on that earlier flight, those that were there early....so why not in the first place!

Sorry, they are NOT friendly when it comes to change of travel plans.
THANK YOU FOR FLYING NORTHWEST AIRLINES, WE TRULY APPRECIATE YOUR BUSINESS!
 
1MillionFlyer
Posts: 1937
Joined: Wed Sep 08, 2004 8:55 am

RE: The WN Experience

Thu Dec 16, 2004 10:43 am

NWAFA

you are kind of wrong about WN. They are better than NWA in a few ways. 1, you can rebook your ticket with ZERO change fee (NWA is 100 dollars), you can apply canceled ticket funds directly onto new reservations, you cannot do that on NWA. ALso if you are on a full Y you can change as much as you want just like NWA.

I have had WN put me on earlier flights for no change fee several times if there was weather.

Don't get me wrong I love my NWA, but WN isn't quite THAT bad  Smile
Golf Foxtrot you are cleared for departure