vulindlela744
Posts: 427
Joined: Thu Jan 27, 2000 3:03 pm

NW's A320

Tue Dec 07, 2004 7:45 am

Has anyone had the experience of flying on NW's 320's or 319's? How is the service on NW. I will fly them for the first time this Friday. Have never flown them before but am a fan of the Airbus 320's
 
gigneil
Posts: 14133
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RE: NW's A320

Tue Dec 07, 2004 7:45 am

Their coach service is fine.

The F cabin is a tidge cramped, imho, but still comfortable.

N
 
geg2rap
Posts: 721
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RE: NW's A320

Tue Dec 07, 2004 7:50 am

nothing different than a 737 or other operators of a320.
I have been on them dozens of times, quiet aircraft, f is ok big seat
No movie that is that bad news is you're on a long flight
Jeremy
 
ac7e7
Posts: 655
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RE: NW's A320

Tue Dec 07, 2004 8:25 am

I was on one in 1997 from Detroit to San Juan, and it was a bare bones aircraft. Seats were uncomfortable, no IFE at all.

As for service, when the passengers have to get up and get their own drinks, you can imagine what I think of the service.

Maybe they have since installed IFE on their 320s. As for service, please someone let me know if things have improved. I have not flown them since.

 
burnsie28
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RE: NW's A320

Tue Dec 07, 2004 8:36 am

Ac7e7,
No IFE is not availible, only people who know nothing else other then to have some kind of screen in front of them complain, many have pointed out on here that NW has become much better. As for the drinks I have a feeling those were for seconds.
 
ac7e7
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RE: NW's A320

Tue Dec 07, 2004 8:45 am

No IFE is not available, only people who know nothing else other then to have some kind of screen in front of them complain, many have pointed out on here that NW has become much better. As for the drinks I have a feeling those were for seconds.

I'm sorry, but not seeing a F/A for an hour an a half is disturbing. People wanted a drink, they had to get up and get them. I have a feeling you weren't on the flight.

As for IFE, most other airlines have some form of IFE on their aircrafts of similar size. NW may have improved and I am open to taking them again, however unless there is a significant price difference, I would rather take an airline that has some sort of IFE.

You may defend NW all you want, however NW would seem to be at a disadvantage, especially if they offer the same price as another airline with more amenities.
 
burnsie28
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RE: NW's A320

Tue Dec 07, 2004 8:47 am

Thats why they have typically one of the top 3 LF in the industry.

There is a thing called a "call" button.
 
legendDC9
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RE: NW's A320

Tue Dec 07, 2004 8:51 am

It really depends how old the aircraft is. I flew on an old NW A320 where I thought the overheads were going to fall on my head and and on a new one which was pretty nice.
 
ac7e7
Posts: 655
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RE: NW's A320

Tue Dec 07, 2004 9:00 am

A call button is useful only when someone answers it!

It takes alot for me to say "I'm not flying them again!" and I am looking forward to flying on their DC-9s again, but when most airlines I have flown on offer IFE and NW does not, it doesn't take long for me to choose which carrier I'm going to fly, especially when they are charging the same price.

Your comment No IFE is not availible, only people who know nothing else other then to have some kind of screen in front of them complain is like saying ignorence is bliss. With more airlines across North America installing PTV at every seat, I would have to say that NW is at an extreme disadvantage that will affect them at some point when the "ignorant" realize that they can get more for their money.

 
m404
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RE: NW's A320

Tue Dec 07, 2004 9:40 am

The 319 is the normal equipment on the flights I take and seems clean and cheerful. Nothing outstanding. Same with the service. Meal flights are rare and nothing fancy. Decent bagels. NW policy is no IFEs on domestic flights and I don't miss it. I'd rather read/study or zone out on my CDs and my own good headset anyway. My usual leg is three hours. The atmosphere at least seems unaffected by labor woes since NW is at comparative labor peace. Spirits are not noticeably down among the crew. Flights seem always full so talking to an FA beyond the normal is difficult unless you are back in the very rear. I chose row 18 several rows behind the wing. A view and not much engine noise. It's not the WN sideshow but I consider that intrusive anyway so fine by me.

Have a fun trip without any glitches. Don't expect the world and you won't be disappointed.
Less sarcasm and more thought equal better understanding
 
NW7E7
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RE: NW's A320

Tue Dec 07, 2004 11:14 am

I have been on a few NW A320's, mainly GRR-DTW and they are pretty nice but not much different than other carriers I have been on NW's oldest A320 and it was nice except for the dirty windows but you would probably get that with any older plane.


MyAviation.net photo:
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Photo © Matt Masterson
MyAviation.net photo:
Click here for bigger photo!
Photo © Matt Masterson



For some reason I tend to like the inside of the A320 better than the 738's but the 738's look so much better on the outside.

NW7E7
 
mtnmanmakalu
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RE: NW's A320

Tue Dec 07, 2004 11:50 am

I was on one in 1997 from Detroit to San Juan, and it was a bare bones aircraft. Seats were uncomfortable, no IFE at all.

As for service, when the passengers have to get up and get their own drinks, you can imagine what I think of the service.


Oh my God!!!! You flew them in 1997??!!!! Why don't you try flying them in this CENTURY and then give your 2 cents!!!!!

You DON'T have to get up and get your own drinks, and the Buy on Board coach meals (if you are not in 1st class) are actually pretty good...

No IFE's- Just your own book, magazine, CD or DVD player- like most domestic service now.
I do, I don't, whatever.......
 
philhyde
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RE: NW's A320

Tue Dec 07, 2004 12:01 pm

We fly coach IAH-MSP 2-3 times a year on a 319. No complaints.
Canon junkie - Aviation Nut
 
ac7e7
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RE: NW's A320

Tue Dec 07, 2004 12:21 pm

What is wrong with you people for Christ sake! I wrote in my original post, that I flew them in 1997, but I have not flown them since (haven't had to). Maybe things have changed! I kept my mind open because maybe they have. I said that I would fly them again! But no, apparently criticizing the mighty NW is a sin here!

Maybe I don't have to get up and get my own drinks anymore, woohoo! what a privilege, however on my Detroit-San Juan trip I did, and nobody better tell me that it was probably for "only a few seconds". Not seeing a F/A for an hour and a half is ridiculous. There is no excuse for that kind of service on any airline, and as a customer why would I want to purchase another ticket on NW when I could go on one of its competitors? In the U.S. market, it is especially important to differentiate yourself from a competitor, as Southwest and JetBlue or any other mainline carrier has. You mistreat a customer, you lose the customer forever. Simple business people.

I'm not a NW basher, in fact, I would probably book them again, if there was a significant price difference between them and a competitor, however as a customer, you remember things like IN FLIGHT SERVICE or LACK THEREOF!

No IFE's- Just your own book, magazine, CD or DVD player- like most domestic service now.

I'm sorry, but do you fly? JetBlue offers PTVs at every seat. Air Canada offers IFE on all their domestic mainline aircraft, and soon will install PTVs at every seat, both domestic and International, so no, perhaps your "No IFE on domestic" phenomenon is unique to the mighty NW.

Give me a break people. Read my posts before you criticize. And as NW employees, as I assume some of you are, you are not exactly attracting back to NW. Good Job.
 
ac7e7
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RE: NW's A320

Tue Dec 07, 2004 12:26 pm

Have a fun trip without any glitches. Don't expect the world and you won't be disappointed.

I agree with you. I am not expecting the world at all. But when the competition is offering more at the same price or better, where do you think the customer is going to go?
 
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clickhappy
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RE: NW's A320

Tue Dec 07, 2004 12:26 pm

its a moot point about IFE, video anyways, even the planes that have them are prohibited from using them on domestic sectors.
 
mtnmanmakalu
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RE: NW's A320

Tue Dec 07, 2004 12:28 pm

AC7E7-

You need to have about 10 beers and RELAX!!!!

That's awesome that Jetblue has PTVs at every seat- does you no good when you need to leave North America!!!!

Every Airline has their niche. A lot of things have changed since 1997- and as you implied its all about the price now so that's the way it will always be......
I do, I don't, whatever.......
 
ac7e7
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RE: NW's A320

Tue Dec 07, 2004 12:39 pm

You need to have about 10 beers and RELAX!!!!

Actually I think I've had to many...  Big grin

I fly plenty of times a month on various airlines, I just haven't flown NW since 97. So sue me. However, first impressions are very important. If things have improved at NW, great.


That's awesome that Jetblue has PTVs at every seat- does you no good when you need to leave North America!!!!

Good point. If we look at the Canadian market for a moment, we saw Westjet fly in and take a good chuck out of AC's market share over the last few years. Over the last year, they have began installing PTV's on all their aircraft. Air Canada has responded by announcing that they will be doing the same on all their aircraft. That airline understands that they must attract as many domestic customers as possible, because it will only be a matter of time before Westjet either starts to fly internationally, or begins codesharing with an international airline (Cathay Pacific has been rumored lately).If AC can attract and keep a loyal domestic customer base, it will be likely that those customers will book AC internationally as well. It will only be a matter of time before the LCCs start to fly/codeshare international routes.
 
ac7e7
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RE: NW's A320

Tue Dec 07, 2004 12:40 pm

its a moot point about IFE, video anyways, even the planes that have them are prohibited from using them on domestic sectors.

Please elaborate.
 
RT514
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RE: NW's A320

Tue Dec 07, 2004 12:46 pm

I flew aboard N360NB this past October, ATL-MSP.


View Large View Medium

Photo © Brian Bartlett



NW's domestic service resembles a basic LCC. On a recent round trip, I flew 6 domestic legs and found the service to be friendly, competent, but not outstanding. Expect approximately 1 drink service per hour of flight, with an average beverage selection offered in coach. All flights arrived on time, with the exception of the DL codeshare.

NW's A319's and A320's are their best domestic workhorses by far, in my opinion. I'm not a huge fan of IFE and use it very little (if any) on shorter flights but it is nice to have that choice. On recent domestic flights aboard AC and QF, I've at least appreciated watching a news update or seeing the progress of the flight on the monitor.

All in all, flying aboard NW domestically is (to me) a safe, adequate, usually punctual, but not outstanding means of getting from A to B. M404's quote, "Don't expect the world and you won't be disappointed" really sums it up well.



[Edited 2004-12-07 04:53:00]
 
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clickhappy
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RE: NW's A320

Tue Dec 07, 2004 12:48 pm

AC7e7, it has been discussed a few times in these forums, the gist is that the contract with the F/A union, and furloughs, forbids them from using IFE. All of their 753's are equipped with video screens, but you'll never see them turned on.
 
ac7e7
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RE: NW's A320

Tue Dec 07, 2004 12:50 pm

But I do have to say, I LOVE Northwest's colour scheme. Love the look of the new colours on the aircrafts.
 
FlyGuyClt
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RE: NW's A320

Tue Dec 07, 2004 1:25 pm

Southwest has no IFE either.

If you really were to drink 10 beers, the flight attendants would hide from you and ignore your call bell.

Safe Flying  Smile with a little humor on the side.
Florida Express, Braniff II and ......
 
ac7e7
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RE: NW's A320

Tue Dec 07, 2004 1:32 pm

I never said Southwest had IFE. I'm just saying that other airlines are doing things that are differentiating themselves from NW.

[Edited 2004-12-07 05:35:14]
 
gigneil
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RE: NW's A320

Tue Dec 07, 2004 1:34 pm

All of their 753's are equipped with video screens, but you'll never see them turned on.

That's not quite true.

Every 757-300 flight to Hawaii features full IFE via drop down LCDs.

N
 
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clickhappy
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RE: NW's A320

Tue Dec 07, 2004 1:45 pm

huh, a close friend flew SEA-OGG and didn't have IFE in either direction.
 
burnsie28
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RE: NW's A320

Tue Dec 07, 2004 1:50 pm

Clickhappy-

Make sure that he wasnt meaning no PTV's, because their is IFE on all West Coast to Hawaii flights.
 
bobnwa
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RE: NW's A320

Tue Dec 07, 2004 10:31 pm

All of the airlines that have IFE have had lower load factors than Northwest over the years. JetBlue could be exception to this.

I've said this before, but I will say it again. Most passengers could care less about IFE and every study I have ever seen has said this. I realize it matters to members of this board but that is not typical!
 
JAFA
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RE: NW's A320

Wed Dec 08, 2004 12:55 am

Just for the record, It has nothing to do with FA layoff's or FA contract. I would prefer to have IFE on board our domestic flights. The company cancelled the contract with the maintenance vendor for all 757 aircraft (except the 757-300 fleet). I expect IFE to return when we return to profitability. Second, the company is looking into IFE like LIVETV or handheld devices for domestic IFE. Again they probably won't do this until profits return. I would have to agree with them. Pax love IFE but generally buy tickets based on price and we seem to be doing just fien with that model.
 
m404
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RE: NW's A320

Wed Dec 08, 2004 4:22 am

Thank you JAFA, beat me to it. Please note everyone. The FAs had nothing to do with this.


IFEs are certainly atractive -- and very expensive to install, maintain, and license media. All airlines recognize many passengers in certain demographic groups enjoy them. Others hate them and consider them an intrusive interuption. Fine, we can have everything.

Legacy carriers would all love to have them and anything else that will satisfy and return customers. Simple. Now they just have to figure out what can be cut to be able to afford it and that items place in the operational and passenger comfort scheme of things. Legancies have a lot of baggage thats accumilated over time that has to be paid for and when contracts, loans, pensions, ect all get whittled down it will happen if they surfive long enough or the costs at rivals rise to meet them. Thats also common knowledge. Until that time any arguments over IFE is completly moot. Everyone wants them. Nuff said Let it rest
Less sarcasm and more thought equal better understanding
 
drerx7
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RE: NW's A320

Wed Dec 08, 2004 4:49 am

AC7E7 I agree with you wholeheartedly--I could care less what a lot of these folks say about no IFE--its not about intelligence and not knowing anything other than a screen--if for the same money another airline is offering IFE over NWA and we throw out miles and what not I will always choose the carrier with more amenities. That is simple economics, I don't fly American for the same reason--no IFE on those long MD80 flights (at least AA is trying out portable systems). NWA is a decent carrier but domestic service leaves a bit to be desired.
Third Coast born, means I'm Texas raised
 
7e72004
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RE: NW's A320

Wed Dec 08, 2004 4:52 am

The A320s seem unusually quiet with the exception of that "sound" coming from below (i believe it is the hydraulics). I thought they were comfortable.
The next generation of aircraft is just around the corner!
 
willbdsp
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RE: NW's A320

Wed Dec 08, 2004 4:56 am

On 12/1I flew a NW 319 from IND to LAX and on 12/5 NW 320 from LAX to DTW. Both were very nice aircraft and the F/A's were very nice and helpful. On the IND-LAX we had a breakfast and on the LAX to DTW (red eye) we had beverage and pretzel service (but that was fine with me, I was sleeping)

 
ac7e7
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RE: NW's A320

Wed Dec 08, 2004 5:12 am

Thanks Drerx7, I was wondering if I was going to get any support  Big grin

People may find IFE intrusive, however the beauty of the screens are, if you don't want it, turn it off. If you want it, turn it on! At least on other carriers you have the choice. In fact, on any carrier, it is not as though the sound is blaring through the cabin, if you don't want to watch it, don't plug in the ear piece. Simple.

Give me choice, baby, and you'll have my business.  Smile



 
bobnwa
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RE: NW's A320

Wed Dec 08, 2004 5:31 am

Again, I will repeat that most passengers do not care about IFE and again I will repeat that NWA has the highest load factors in the industry without it.

If you walked up to 100 people on the street and asked them what carriers had IFE, most would not know what you meant. The remainder who would know what you meant, could not name the carriers that had or did not have it.

I you were the CEO of Northwest would you spend tens of millions of dollars to have IFE when you already had the highest load factor in the industry, and the higest net operating profit among the legacy carriers? IFE has no attraction to the high yield passengers and minimal attraction to low yield passengers. If you want to fill the aircraft up with low yield passengers you might gain a few with IFE but there are less expensive ways to do that.

Also Clickhappy, where did you ever get the idea that not having IFE on Northwest was a union issue?
 
ual4me
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RE: NW's A320

Wed Dec 08, 2004 5:50 am

After this thread, I'm looking forward to taking my first NW flight in 2 weeks. I'm flying from PDX-DTW-SWF. I believe its an A320 to DTW, CRJ to SWF. Departing PDX at 12.40 pm (or something like that), connected to a 9.10 pm flight to SWF from DTW.



Where will this amount of cash take me?
 
N808NW
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RE: NW's A320

Wed Dec 08, 2004 6:32 am

If I was the CEO of NW.... I wouldn't spend all that money in this situation for IFE and/or PTVs. Even though I would really really like to its just not smart. When NW dose have some more money to spend they'll update the 744s with PTVs.

BTW, I think the best IFE is that of a window seat.  Smile

-Jason
All flights have great IFE...get yourself a window seat, thats something no PTV can beat! flew 808 Pacific an Atlanic
 
mtnmanmakalu
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RE: NW's A320

Wed Dec 08, 2004 6:47 am

The A320s seem unusually quiet with the exception of that "sound" coming from below (I believe it is the hydraulics). I thought they were comfortable.

Oh- you mean the "barking dogs" in the cargo hold? That's what it sounds like anyway!!!

A319/320's have the loudest hydraulic system I have ever heard!!! It always concerns a few Pax on every flight...

Other than that, more comfortable than the 737 series in my humble opinion!!!
 Smile
I do, I don't, whatever.......
 
N1120A
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RE: NW's A320

Wed Dec 08, 2004 7:06 am

>I never said Southwest had IFE.<

Sure they do, it is called Flight Attendents  Big thumbs up.

>Other than that, more comfortable than the 737 series in my humble opinion!!!<

They are exactly the same, it just depends on how the carrier you fly has them configured. If you fly on a B6 A320 vs. an FR 738, hell yeah the A320 is better. But if you fly a WN 737 as compares to the regular Y section on a UA A320/A319, the WN plane wins every time.

You know, I flew with NW because they had an amazing fare to get back to LA when hurricane Ivan was supposed to hit New Orleans, and I wanted to get out of dodge. Flew out of BTR and the service was fine on the Pinnacle CRJ and the A319 MEM-LAX, where I had an exit row and slept from the second we could recline our seats to the descent call, as I had not slept all night. On the way back however, the F/A LAX-MEM was an absolute A-hole and I would have prefered having Channel 9 on UA, but otherwise it was perfectly acceptable. Also, having been at A.net for a while, I know that NW has plenty of great F/As, even though they have been hit with a massive tort claim for what happened during the DTW blizzard
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
 
KarlB737
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RE: NW's A320

Wed Dec 08, 2004 7:16 am

I flew DTW to DEN a few years ago on a Northwest A-320. No problems and no complaints.
 
mtnmanmakalu
Posts: 493
Joined: Sat Nov 06, 2004 1:47 pm

RE: NW's A320

Wed Dec 08, 2004 7:17 am

After working for several Airlines over the past 15 years, I have seen F/A's at every one of them that are jerks (including SWA), and the crews that have to fly with them are usually embarrassed and wish they would quit or retire!!!!

It, unfortunately is more prevalent at the Legacy Carriers (for whom I now work) as they are much more Senior than F/A's at newer Airlines like B6. Not all, as some of the "Senior mamma's" are GREAT and a lot of fun to work with....

Sorry about your LAX-MEM 319 F/A sucked- try flying a 5 day trip with somebody like that!!!!
 Sad
I do, I don't, whatever.......
 
N1120A
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RE: NW's A320

Wed Dec 08, 2004 7:21 am

>Sorry about your LAX-MEM 319 F/A sucked- try flying a 5 day trip with somebody like that!!!!<

I can only imagine. Oh, and I know there are some bad apples at WN, I have heard stories from my girlfriend, still they seem by and large to be a great group. Seems they try to weed them out in training.

The worst thing about that F/A is he would not give me his name so I could complain he just said "just give them the flight number". What a jerk. Still, people like NWAFA, Flyguyclt and you make me not worry so much
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
 
FlyGuyClt
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RE: NW's A320

Wed Dec 08, 2004 7:55 am

Thanks for the compliment. I have only had "1" complaint letter. The lady cussed me out. I said , "please except my apologies, I don't have a Phd in the English language, could you please talk in more simple words?" Oh well, can't please them all. I thought it was funny.

Safe Flying  Smile
Florida Express, Braniff II and ......
 
ac7e7
Posts: 655
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RE: NW's A320

Wed Dec 08, 2004 8:51 am

Again, I will repeat that most passengers do not care about IFE and again I will repeat that NWA has the highest load factors in the industry without it

Sorry man, but load factors don't mean d!ck for what we are talking about. If an airline has 8 flights a day between JFK and LAX with a load factor of 64%, but decides to reduce the number of flights to 6/day, load factor will go up.

Northwest's "highest load factor in the industry" claim can be attributed to proper utilization of equipment.
 
NW7E7
Posts: 479
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RE: NW's A320

Wed Dec 08, 2004 9:08 am

HAH!! Barking dogs! Good way to explain it! I had always wondered what that sound was. What are the hydraulics making that noise used for? I usually only hear it when it is at the gate about to get pushed back.
 
NWAMSPFLYR
Posts: 18
Joined: Mon Aug 02, 2004 9:11 am

RE: NW's A320

Wed Dec 08, 2004 9:39 am

Northwest's "highest load factor in the industry" claim can be attributed to proper utilization of equipment."

Well kudos then to NWA for being smart enough to understand this, and still be able to fill their aircraft without the use of IFE. I also don't understand why everyone on here seems to like bashing NWA. IF there services are sub-par within the industry, load factors should reflect that, IMHO.

Tom
 
Jano
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RE: NW's A320

Wed Dec 08, 2004 12:56 pm

I also don't understand why everyone on here seems to like bashing NWA. IF there services are sub-par within the industry, load factors should reflect that, IMHO.

Shhhh, do not tell anyone. But NWA is a secret jewel. Lots of people here bash NWA. But we, who fly NWA, know better Big grin
The Widget Air Line :)
 
N1120A
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RE: NW's A320

Wed Dec 08, 2004 3:35 pm

>Thanks for the compliment. I have only had "1" complaint letter. The lady cussed me out. I said , "please except my apologies, I don't have a Phd in the English language, could you please talk in more simple words?" Oh well, can't please them all. I thought it was funny.<

HAHAHAHAHAHAHAHAHA, I would have sent a compliment letter about your sense of humor and how well you handled that situation. That is funny as hell
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
 
spacecadet
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RE: NW's A320

Wed Dec 08, 2004 5:06 pm

If you walked up to 100 people on the street and asked them what carriers had IFE, most would not know what you meant.

Well, duh. But if you instead walked up to 100 people on the street and asked them which carriers had "personal TV's at every seat", I can guarantee they'll know what you meant, and I can guarantee a good number of them will have an answer. And it won't be Northwest, if you get my drift.

Have we still learned nothing from JetBlue?
I'm tired of being a wanna-be league bowler. I wanna be a league bowler!
 
bobnwa
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RE: NW's A320

Wed Dec 08, 2004 9:31 pm

Spacecadet,
You could ask the question any way you wanted and most still wouldn't know what you meant.

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