What is wrong with you people for Christ sake! I wrote in my original post, that I flew them in 1997, but I have not flown them since (haven't had to). Maybe things have changed! I kept my mind open because maybe they have. I said that I would fly them again! But no, apparently criticizing the mighty NW
is a sin here!
Maybe I don't have to get up and get my own drinks anymore, woohoo! what a privilege, however on my Detroit-San Juan trip I did, and nobody better tell me that it was probably for "only a few seconds". Not seeing a F/A for an hour and a half is ridiculous. There is no excuse for that kind of service on any airline, and as a customer why would I want to purchase another ticket on NW
when I could go on one of its competitors? In the U.S. market, it is especially important to differentiate yourself from a competitor, as Southwest and JetBlue or any other mainline carrier has. You mistreat a customer, you lose the customer forever. Simple business people.
I'm not a NW
basher, in fact, I would probably book them again, if there was a significant price difference between them and a competitor, however as a customer, you remember things like IN
FLIGHT SERVICE or LACK THEREOF!
No IFE's- Just your own book, magazine, CD or DVD player- like most domestic service now.
I'm sorry, but do you fly? JetBlue offers PTVs at every seat. Air Canada offers IFE on all their domestic mainline aircraft, and soon will install PTVs at every seat, both domestic and International, so no, perhaps your "No IFE on domestic" phenomenon is unique to the mighty NW
Give me a break people. Read my posts before you criticize. And as NW
employees, as I assume some of you are, you are not exactly attracting back to NW
. Good Job.