My ex-girlfriend had a similar experience with EK
as well... no need to go any details. But I also have heard similar stories on other airlines.
I just wanted to ask a question:
Isn't it normal with all airlines (mostly economy tickets) that if you fly with any other flight than the one you are booked on, your onward legs will be automatically cancelled? Correct me if I'm wrong!?
In most cases this is printed in the "rules of travel" or something like this attached to the ticket or in case of a e-tix emailed to you - I don't know if EK
has this!? I have a LH
one in front of me and it is mentioned! Ok, given, it does not say specificially that if you go stand by on a earlier flight your reservation will be cancelled! Anyway, a standard passenger wouldn't think about it at all, that's for sure, so they should be informed that their onward bookings are cancelled and they should contact the tix-counter to re-confirm their onward flights. Definitely a complaint to EK
... though my ex got only a standard letter back from them saying nothing more that pretty words!
When it comes to flying EK
I have only "standard" or even good experiences with them. I flew 4 flights with them during last 2.5 years... twice 332 and once both 345 and 773 (all in Business-class).
""quote""And soon, I begin to hear their staff members talk about passengers and their "unreasonable demands" and how they feel that airline staff deserve to be treated respectfully
""unquote"".... maybe that's the reason why I have got one of my best non-rev "treatment" from EK
I would like to end by saying that I think it's sad how airlines just don't seem to care about their customer service... that should have the highest attention of every service company. Like already mentioned in this thread as well people only tends to remember when things go wrong and they choose their airline (or any other service) according to their good or bad memories. I have nothing bad (personally) to say about EK
and would fly with them again but some people obviously wouldn't. There's also a lot of people loving SAS but I personally would never buy a ticket with them because of the way they have treated me earlier (both rev and non-rev)!
I like driving backwards in the fog cause it doesn't remind me of anything - Chris Cornell