Ok, no flaming allowed. However, I tried to craft my post above carefully as to avoid the "lazy, put out, newbie flight attendants" comments which are simply tired and worn out. If you read my first sentence, I commented on how we, flight attendants at AA
, have been embarrassed by some of the changes that have been made these past few years. The problem is, the changes are having a positive effect. AA
is scoring higher in Survey America in customer service, more specifically in on-board service, then we have in a long time.
The changes are that, changes. They take time for all of us to get used to. What I find interesting is this: If the legacies are getting so bad, who do you fly? Consumers have proven they no longer want the amenities associated with paying 25% more for a ticket then you would pay for a ticket on an LCC. Legacies have dropped their ticket prices to compete with the LCCs and are starting to match their service respectively. That's the way it works. You can't expect to pay the same price as the LCCs and get the service from days gone by at the legacies. So Southwest offers pillows. Do you know those pillows are half as thick as the one's AA
has, and their blankets are half as thick as well? An AA
blanket is far more comfortable then a WN
pillow. I had to throw that one in there since I figured it would be brought up.
still doesn't have IFE, yet AA
offers IFE on all aircraft except the MD
-80 and that's changing. Meals, well at least you can get them on AA
only offer small snack boxes on their transcons whereas this new BOB program will give you a full meal for a nominal price. Sounds convenient to me. And don't think offering BOB to 140 passengers is any easier than serving them meals the "old-fashioned" way.
I never said CO
wasn't making money, I hinted that they're hurting. They must be when Gordon starts talk about concessions having to be made in order for CO
to stay in the black. Perhaps CO
is going to continue to offer what it's passengers aren't willing to pay for at the expense of the employees? Who knows, but it has been reported many times CO
is not unscathed. We all know AA
would be making very decent profits if it weren't for fuel prices being so high. I know, I know, other carriers are still making profits with high fuel prices, but they're all being affected. AA
is simply meeting the market expectations when it comes to offering what customers are willing to pay for.
We all, as consumers, can only blame ourselves for the "deterioration" of the legacies in the past few years. We simply aren't willing to pay them premium fares anymore, and surely, we shouldn't expect premium service. Fortunately, most have figured that out, as evidenced by Survey America scores.
As far as meals go on foreign carriers' short flights? Well, there are different expectations in Europe, and along with it, different and higher price points to meet those expectations. But then again, maybe they don't have different expectations. That would explain the explosive growth and success of airlines like Ryan Air, easyjet and virginexpress. I was shocked when I flew BMI
and was fed a cold, although full, lunch. Completely unnecessary. It's an hour, for crying-out-loud.
Acvitale, ask yourself why CO
is asking its employees for concessions? While I am not ridiculing CO
for doing so, it clearly tells you they are not unscathed and are needing to make changes so they stay in the black. But asking your employees to pay for amenities customers aren't paying for isn't always a good idea either. You can't pay for a piece of chocolate and expect the whole box. It's fortunate for the industry you are willing to pay premium fares. There just simply aren't enough of you out there anymore to justify those additional costs. The great news is, for you, is you can upgrade with all those miles and still get the extra service you've come to enjoy. And chances are, those premium fares you are paying are probably less then the ones you were paying two years ago. But that's just a guess.
And, just for the record, I am well aware NW
are posting profits and AA
isn't. I'm assuming you were responding to someone else's reply.
I'm curious... what does jaded hypocrisy mean? I'd like further clarification as to why AA
is jaded and where they are hypocritical. And for your clarification, although AA
lost money last quarter, it was but a drop in the bucket of quarter's past, clearly showing AA
is on the right track. Did you forget they posted a profit the quarter before? I wouldn't call that losing, "their A*S."
One more thing, AA
offers FREE IFE, too. Just because we sell headsets doesn't mean you can't use your own. A board member would call that smart, a consumer would call that convenient.
Wait, wait, just one more thing. I've been flying for eight years and flew international as a purser. I am hardly new and certainly know what it's like to work my butt off serving caviar and lobster to first class. And that's just two of the six courses.
The views expressed are mine alone and do not necessarily reflect my employer’s views.