Seeing as I touched a nerve with CO people yesterday, I figured I'd try to get some useful information from an insider without sparking another load of hate mail!
We had a traveler on the CO flight from YOW yesterday morning that was canceled due to weather.
There was a Continental Connection flight to ALB, connecting to an ExpressJet flight to EWR. CO staff in YOW refused to reprotect her on the ALB flight as it was a "codeshare" flight, and made her wait until the next direct flight to EWR at 530pm, and also refused to issue her a boarding pass for the later flight until 230pm.
Now correct me if I'm wrong, but I was under the impression, that the idea was to get someone to their destination as soon as possible after the scheduled departure of their original time? Also I wasn't aware that Commutair sold their own seats on the CO connection flight, so how can they describe this as a codeshare?
I'm not totally anti-CO, however the backup we receive from the sales staff when we have a problem is virtually non-existent given they are our #1 domestic airline. We get better backup from AA and we don't even meet their sales targets.