globetrekker
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Amsterdam Airport Introduces Self-service Boarding

Thu Dec 30, 2004 9:35 am

As of today some pax traveling through AMS can make use of self-service boarding. This means that pax traveling with an e-ticket can get onboard an aircraft without any contact with airline or airport staff. This service will be only available at gates C11 and C13 in the meantime.

Schiphol expects that by summer 2005 all gates at the C-pier will have this service. According to Schiphol Airport self-service boarding is a way for pax to travel efficiently. The equipment is an investment by Amsterdam Airport Schiphol.

For airlines this service provides a better flow in the departure procedures.
Because of this self-service boarding, less gate agents are needed, which in turn is cost saving.

This new self-service facility is developed in close collaboration with KLM, seeing that almost every flight departing the C-pier is handled by KLM, such as Transavia, Maersk and Meridiana. However the self-service boarding is developed for common use for every airline.

Source: The Schiphol Group

GlobeTrekker
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m404
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RE: Amsterdam Airport Introduces Self-service Boarding

Thu Dec 30, 2004 10:02 am

I know that systems like this are being researched or modified by US carriers. At least one company is looking into having the FA board the flight thus eliminating one gate agent. Union concern and pay for the FA have to be resolved. Why should an FA do it if they are not getting paid until take off? How the public takes to the idea is important as well. Will it be surmised that this is just another example of less passenger service for those that want the human touch?

I call it the Automat approach.
Less sarcasm and more thought equal better understanding
 
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Luxair
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RE: Amsterdam Airport Introduces Self-service Boarding

Thu Dec 30, 2004 7:39 pm

I have no words for that, they are going realy crazy, one should automatise the job of the CEO's maybe that would help in the future  Pissed I hope that passengers and everybody is smart enough to boycott such stupid systems.
Gone the time where friendly staff is waiting for you with a smile to board!!! What a nonsense!!!
 
Treg
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RE: Amsterdam Airport Introduces Self-service Boar

Thu Dec 30, 2004 7:45 pm

Luxair, what's the point??

IMHO the automatic check-in machines are a real bless (at least SAS ones)! They work fast, you can choose your own seat, usually much shorter queues. I always use those, where available. Reduces check-in time tremendously.
 
DIJKKIJK
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RE: Amsterdam Airport Introduces Self-service Boarding

Thu Dec 30, 2004 7:52 pm

This means that pax traveling with an e-ticket can get onboard an aircraft without any contact with airline or airport staff

Surely, they still would have to pass through security.....

Never argue with idiots. They will bring you down to their level, and beat you with experience.
 
JRadier
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RE: Amsterdam Airport Introduces Self-service Boar

Thu Dec 30, 2004 8:03 pm

Luxair: What is the bad point about this? It is cheaper, thus lower ticket prices, it's more efficient, thus faster. What is the problem. It isn't safety, I'm sure they sorted that out.
For once you have tasted flight you will walk the earth with your eyes turned skywards, for there you have been and ther
 
mats
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RE: Amsterdam Airport Introduces Self-service Boarding

Thu Dec 30, 2004 9:57 pm

Biometric technology has become cheaper and more readily available, so this just might work. At the hospital, we all use fingerprint readers to access medications, so I can see this technology becoming more readily available at airports.

Prior to September 11, one could easily board a Delta flight using just an elite frequent flyer card, no boarding card needed. The gate readers could just be adapted to add a fingerprint scanner.

Amsterdam seems like an unlikely choice because security screening for intercontinental flights rivals only Tel Aviv and Manila. Passengers have at least two document inspections and interviews. But I'm sure that the automatic boarding will be limited to lower risk flights.

The other problem is that passengers might be clueless. It's hard enough for passengers to have their passports or ID's ready to board, I can't imagine watching some of them using automatic boarding technology. There will certainly still need to be airline staff around to assist the technology inept.
 
Ndebele
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RE: Amsterdam Airport Introduces Self-service Boar

Thu Dec 30, 2004 10:08 pm

I agree with Luxair, it makes flying more and more unpersonal. I never ever use those check-in machines, and you will never see me using these self-service boarding machines. I really prefer waiting two, maybe five minutes at the check-in counter over getting my boarding pass from one of those machines, it's so unpersonal.

I have no words for that, they are going realy crazy, one should automatise the job of the CEO's maybe that would help in the future
LOL  Big thumbs up
 
servisairkid
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RE: Amsterdam Airport Introduces Self-service Boarding

Thu Dec 30, 2004 10:12 pm

I agree with luxair too. With gate and check in agents you have someone to talk and you know if you have any problems that there is someone to help you. What next? Self service flights with no fa?
 
lamedianaranja
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RE: Amsterdam Airport Introduces Self-service Boar

Thu Dec 30, 2004 10:14 pm

I was at gate C11 this morning, and I tell you, it was a mess!
The machine ate all the electronic boarding passes from the US, didn't advise about seatchanges and refused to board barcode boarding passes.
So we had a lot of double seatings and missing pax who turned out to be on board eventually. If it works, yes great idea, like the check-in machines. But apparently we're not ready for this. It wasn't tested either, by the way. So now the damage to this gate is done, and we'll have to work with it all over C-pier, yes.
Can you imagine an overbooked flight or a configuration change with really lots of seatchanges?
I wish that all skies were orange and blue!!
 
servisairkid
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RE: Amsterdam Airport Introduces Self-service Boarding

Thu Dec 30, 2004 10:24 pm

A clear example of why it should not be brought into service. I can see that in the future EZY will introduce it and get rid of airport staff completely. I would not fly with them if that happened.
 
EuroBonus
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RE: Amsterdam Airport Introduces Self-service Boarding

Thu Dec 30, 2004 10:32 pm

I really enjoy the self service machines at CPH. They were set up by SAS but now they also service other airlines such as Maersk and Sterling. CPH plans to set up machines servicing all airlines to avoid hundreds of different self service machines.

The lines in CPH T3 are often terribly long at the Star Alliance desks, it's a really big pleasure to be able to serve yourself with or without baggage. But I noticed the SAS staff are not so effective to guide and introduce people using the machines. I guess many people don't feel so comfortable using the machines.

Happy new year
 
servisairkid
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RE: Amsterdam Airport Introduces Self-service Boarding

Thu Dec 30, 2004 10:51 pm

How do self check in work. I don't know where the bags go?
 
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Luxair
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RE: Amsterdam Airport Introduces Self-service Boarding

Fri Dec 31, 2004 12:24 am

Well, I would like to be more precise 'cause I think that we are talking about different things here  Smile/happy/getting dizzy The new system what they mean is not at the check-in (we are already used to that?!?!?!?) but at the moment where the passengers enter the gate to board the aircraft. I think it would be nice for the future to have still one or two gate agents present there. It is much more personal and customer friendly to have gate agents. To make clear my point is that we all would like to have jobs in the future included our children maybe I'm going a bit far but by automatising everything we not only loose jobs but the most important we will loose
more and more the personal contact with people. Maybe some people for sure don't care about that but I do.
 
BMED
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RE: Amsterdam Airport Introduces Self-service Boarding

Fri Dec 31, 2004 12:27 am

I agree with you 100% there luxair. I would like to go into the industry after uni but in 3 years time the only jobs left will be flight/cabin crew and maintance left. No tough CSA's dealing with angry passengers.
Living the jetset life! No better way to be
 
Sabena332
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RE: Amsterdam Airport Introduces Self-service Boarding

Fri Dec 31, 2004 12:39 am

I used this system quite often at FRA and I like it very much.

When eTickets are available I always choose them because I can check-in at these check-in automats and choose the seat by myself, furthermore I can board the plane by myself via the self boarding gates which are usually quite empty compared to the regular gates.

I also enjoy that I don't have direct contact with the check-in and gate agents, especially when I am flying on Lufthansa, this people are rude and unfriendly anyway.

Of course will some check-in and gate agents loose their jobs when this system will become more popular but that's the way it is, there are countless other examples where people lost their jobs in favor of computers.

Patrick
NZ1's mother is a disgusting crack-whore and his father is a worthless alcoholic!
 
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Luxair
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RE: Amsterdam Airport Introduces Self-service Boarding

Fri Dec 31, 2004 12:40 am

Oh Btw I forgot to tell you how perfect those human replacing machines are by when last I flew to BKK in November I tried to check in at those fully automatic check in machines unsucessfully because my passport is issued by my ambassy and is handwritten so the machine could not identify my passport so at the end after 5 minutes of delay  Wink/being sarcastic I checked in the usual way well I only hope that they improve those machines in the future.......for a fast check in!!!

PS.: to make it clear I'm not against every automatisation and somethimes it is very usefull but somethimes it isn't.
 
EuroBonus
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RE: Amsterdam Airport Introduces Self-service Boarding

Fri Dec 31, 2004 12:43 am

Servisairkid

By using SAS's self service machines u can print out baggage tags for max. 2 pieces of luggage - u put the tags on yourself, and go to the "Baggage Drop" counters and leave ur baggage there, and some staff will check the weight, ask for additional ID, etc.

You will also be able to board at SAS planes with the chosen credit or mileage card holding the etkt - almost no contact w the staff. I don't know how the AMS system will work. Is it only available to etkt holders, or for all?
 
BMED
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RE: Amsterdam Airport Introduces Self-service Boarding

Fri Dec 31, 2004 2:25 am

So whats the point in having these machines if for passengers with hold luggage still need to check with an CSA?
Living the jetset life! No better way to be
 
JetboyTWA
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RE: Amsterdam Airport Introduces Self-service Boarding

Fri Dec 31, 2004 2:46 am

What's next? Self-service flights with no pilots?

Ryan
 
B4REAL
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RE: Amsterdam Airport Introduces Self-service Boarding

Fri Dec 31, 2004 2:54 am

JetboyTWA:

"What's next? Self-service flights with no pilots?"

By the age in your profile, it may happen in your lifetime. Or at least with no FA.
B4REAL, spelled like it sounds
 
GSPSPOT
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RE: Amsterdam Airport Introduces Self-service Boarding

Fri Dec 31, 2004 3:44 am

What happens (as with the problems last weekend in the U.S.) when there area massive delays and cancellations? What then?
Finally made it to an airline mecca!
 
BMED
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RE: Amsterdam Airport Introduces Self-service Boarding

Fri Dec 31, 2004 3:52 am

You are on your own looking at the info boards waiting for some sort of information.
Living the jetset life! No better way to be
 
AMS
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RE: Amsterdam Airport Introduces Self-service Boarding

Fri Dec 31, 2004 5:37 am

I used this system quite often at FRA and I like it very much.

I also tried it at LH/FRA, but it did not work, because my boarding pass was issued by UA!....The Gate agent advised me that it only works with Actual LH boarding passes, and since most pax on my route FRA-AMS were transfer pax and were holding Star alliance B.P it was not convenient!

Regards,
AMS


 
OB1504
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RE: Amsterdam Airport Introduces Self-service Boarding

Fri Dec 31, 2004 5:53 am

What if they implement it like Home Depot (major hardware store chain) here in the U.S. does with their self-service check-out? For every 4 self-check-out machines there's an attendant to help with any oversize items or if there are any special circumstances. This way at least some gate agents keep their jobs and adding a bit of a personal touch, but it's still an automated procedure.
 
afay1
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RE: Amsterdam Airport Introduces Self-service Boarding

Fri Dec 31, 2004 6:07 am

Isn't this system close to operation with Southwest in the US? One can book a ticket online, print out the boarding pass (or use a machine at the airport), go through security, and board at the gate. The only interaction is the SWA agent scanning your ticket. The next step is a machine scanning the bar code as well.
 
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Starlionblue
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RE: Amsterdam Airport Introduces Self-service Boar

Fri Dec 31, 2004 6:22 am

So whats the point in having these machines if for passengers with hold luggage still need to check with an CSA?

Since you print your boarding pass, select your seat and print/attach your luggage tags, time in front of the CSA is reduced considerably. Down to less than a quarter in my estimation. All questions are already resolved. That is, the CSA only needs to check your identity and grab the bags, not change your seat, enter your FF number etc...
"There are no stupid questions, but there are a lot of inquisitive idiots." - John Ringo
 
aviopic
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RE: Amsterdam Airport Introduces Self-service Boarding

Fri Dec 31, 2004 7:49 am

As far as i know this is in use for more then a year already.  Confused
Albeit only in terminal 1.

Willem
The truth lives in one’s mind, it doesn’t really exist
 
globetrekker
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RE: Amsterdam Airport Introduces Self-service Boarding

Fri Dec 31, 2004 9:23 am

@ Aviopic:

I think you are confusing self-service check-in with self-service boarding.

GlobeTrekker
The World Is A Book And Those Who Do Not Travel Read Only A Page
 
m404
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RE: Amsterdam Airport Introduces Self-service Boarding

Fri Dec 31, 2004 10:47 am

I need a little clarification.

Is any human agent at a podium (of course, I would assume)?

Who opens the gate for boarding (checks the acft and f/As for approval)?

Does this system allow for boarding eticket pax before others (fair)?
Less sarcasm and more thought equal better understanding
 
Venezuela747
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RE: Amsterdam Airport Introduces Self-service Boarding

Fri Dec 31, 2004 12:59 pm

What airlines operate from gates C11-C13 and in the pier C
ROLL TIDE!!!
 
globetrekker
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RE: Amsterdam Airport Introduces Self-service Boarding

Fri Dec 31, 2004 6:37 pm

@ Venezuela747

As stated in the opening post KLM and airlines that are handled by KLM, such as Transavia Airlines, Maersk, Meridiana etc.

GlobeTrekker
The World Is A Book And Those Who Do Not Travel Read Only A Page
 
heisan67
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RE: Amsterdam Airport Introduces Self-service Boarding

Fri Dec 31, 2004 7:56 pm

Such self service boarding has been introduced in Norway 1 year ago and works very well. Almost all airports have this system now. Travelling with had luggage only you may go straight to the gate (after security check of course), and if you haven't checked in on the internet or by sms, you may choose your seat at the gate after swiping your card. Very efficient...and NO ques! This service is open for all ticket classes.
 
PH-BFA
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RE: Amsterdam Airport Introduces Self-service Boarding

Fri Dec 31, 2004 8:36 pm

So now it is possible at Schiphol to check in your self at one of the self service check-in machines(no staff needed), then proceed to immigration and use privium(the eye scan), again no staff needed, and finally board the airplane with your ticket(no staff needed).

Well if it works and it is benificial, why not

PH-BFA
 
zvezda
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RE: Amsterdam Airport Introduces Self-service Boar

Sat Jan 01, 2005 12:40 am

Automation does not reduce the overall number of jobs in the economy. It replaces boring simple jobs with interesting challenging jobs and raises productivity.

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