Hard times bring hard decisions, and distribution/IT is probably somewhere in the middle of the current priority list. I would imagine, considering the financial condition, a bandwith upgrade can not be justified. (Sometimes you guys are way too quick to judge and criticize,....all those raise their hands with AIRLINE CEO experience! A-ha, thought so......) It's not an issue of just throwing in a few more routers.....A bandwith upgrade could literally translate into millions of dollars.
From the Silver-Lining Department:
There is no question that I would put this one down in the WIN
They have clearly struck a chord with the public. It shows me one thing, and hopefully EVERY EMPLOYEE at DELTA, realizes this, John Q. Public WANTS TO
FLY DELTA AIR LINES again!, and they are begging for a reason to come back, they WANT to give DAL
A few well-placed headlines here and there, a few blurbs on the nightly news and before ya know it, you've awoken a once dormant DAL
customer base that has been shifting their business to Low-Fare/Low-Cost Carriers.
And one last thing.....From a guy (Me) who's business it is to make $$$,$$$ deals.
On more than one occassion, while negotiating rather large sums; when I am asked, "How is this gonna work?" by my client, I would many times say, jokingly, "It's going to work so good," dramatic pause, "It's gonna crash your switchboard!"
And to that the response has ALWAYS been the SAME!
Sometimes you must lose the battle to win the war.
I would hope that the core Delta customer would be smarter than to judge an airline based on something as lowly as a website slow-down. Sure it was a pain in the ass, but is it the end of the world?