They would need to get new seats to install the PTVs, and right now that is not high in priority. Plus, Hawaii is generally a leisure market, so more emphasis for inflight items like PTVs would be on the int'l flights where the revenue levels are much higher.
That being said, I do enjoy the UA
service to Hawaii, however, I would take C class on a 3 class anyday compared to F on a two class. A couple of years ago, I flew C class on a 3-class 777 from DEN
and then F in a 2 class 763 onward to HNL
. Seat comfort is down, but they take decent care of you. I just went in F back in November and the cabin crew was very polite and kind. A couple were interested in talking for a while later on in the flight. As for service, you get a pre-flight drink, you get warm nuts instead of pretzels, a nice hot towel, and the food is much better. My only complaint about the food would be wanting to know who came up with the idea of pouring BBQ sauce on steak? Not the best of combinations. Still, the food is generally very good and you often get one menu item with a local touch such as chicken with macadamia nut crust with some sort of sauce. The other warning that I offer to passengers in 2-class F on the 763s is that if you like to get up a lot (especially on the late flights), don't get the window seat. When others recline their seats and the aisle person falls asleep, it is very difficult to get out, and often involves some tricky crawling across the arm rests. The aisle is nice without the center seat. Plus, I have heard that the aisle seats have a slight bit more room (according to seatguru). However, I still prefer my window and the view.
As mentioned, a great part of the service deals with the crews. If you can get a kind and polite crew, it is definitely a perk. I cannot remember which order they are, but the ORD
flights are operated with HNL
-based crews and the Cal. flights are operated with LAX
based crews....or is that the other way around. I forget which way it is. Anyway, all the crews were very polite and generally interested in talking.
To comment upon what WeAreUnited said, I flew back in E+ on the HNL
route and the food offering was a snack box with a sandwich, chips, and a small toblerone bar (and a soft drink) shortly after takeoff and a small pastry and drink before landing.