744
Topic Author
Posts: 376
Joined: Mon Aug 13, 2001 9:21 am

Job With Air Canada (AC)

Mon Jan 17, 2005 3:56 pm

Dear All,
I have recently passed my pre-employment test for Air Canada on Friday. They have invited me for an interview on Wednesday. Does anyone out here have clues on what the interview might be like? Would it be like a group interview or individual? Would they give priority to part/full time employees? What kind of questions would they ask? Would they offer flight benefits (with AC or Star Alliance members)? Any comments would be much appreciated.
Rgds,
744
 
USrampleadSTL
Posts: 96
Joined: Tue Jan 11, 2005 1:04 pm

RE: Job With Air Canada (AC)

Mon Jan 17, 2005 4:05 pm

Well, what kind of job are you applying for? I'll answer from a Ramp/Gate agent perspective, but know that if you're applying for a corporate position you might get different benefits.

Standard airline travel benefits--expect this from all airlines: Unrestricted free online travel (a couple make you pay something like $10 per leg), steep discount standby travel on other carriers (AC participates in the ZED program http://www.gozed.com/discounts/home.cfm - I fly on ZED coupons a LOT, great way to get around Europe), the ability to upgrade to F/C/J class for a small charge (my employer charges $20, $100 for transatlantic, not sure about AC). You won't be able to fly on all Star carriers though--United doesn't even have a ZED program. Also, most stations have a few independent agreements (especially outstations), check with your new boss if you get the job. Don't bring up travel benefits too much though--it's sort of a turn off to know that an employee is only working for you to fly for free. Also your wife and kids if any can fly, domestic partner if you've got one, and if not, you might get to pick a companion but that policy is so different from one airline to another that I can't say for sure. You'll probably also get a number of buddy passes.

Just stick to your qualifications and past experience, don't speculate about the job or ask a million questions.

[Edited 2005-01-17 08:06:48]
02C14MARPHLFCOMM1 - FLY THE FLAG!
 
behramjee
Posts: 4325
Joined: Sat Aug 02, 2003 4:56 am

RE: Job With Air Canada (AC)

Mon Jan 17, 2005 4:05 pm

what did u apply for and what post are they offering u?
 
CO737800
Posts: 514
Joined: Tue Dec 30, 2003 6:53 am

RE: Job With Air Canada (AC)

Mon Jan 17, 2005 4:11 pm

I had a job interview with AC and it was for part time ramp guy. I got the job but it was only for 20 hours per week and CAra was offering 40 hours per week so I went for Cara.
 
USrampleadSTL
Posts: 96
Joined: Tue Jan 11, 2005 1:04 pm

RE: Job With Air Canada (AC)

Mon Jan 17, 2005 4:13 pm

Most airline jobs start out as part time. If you've never worked on the ramp before, part time is best at first...
02C14MARPHLFCOMM1 - FLY THE FLAG!
 
744
Topic Author
Posts: 376
Joined: Mon Aug 13, 2001 9:21 am

RE: Job With Air Canada (AC)

Tue Jan 18, 2005 3:31 am

The position that I have applied is for a Customer Service Agent at SFO. What should I expect the interview to be like?
Rgds,
744
 
USrampleadSTL
Posts: 96
Joined: Tue Jan 11, 2005 1:04 pm

RE: Job With Air Canada (AC)

Tue Jan 18, 2005 3:39 am

I've interviewed for several CSA positions recently (to cover my tail in case US Airways goes under), and all the questions have been about the same.


  • Do you have any airline experience?

  • What other kinds of customer service experience have you had?

  • Do you have any experience with an airline computer reservations system?

  • Describe a situation in which you and a coworker had conflicting ideas on how to solve a problem. How did you resolve the conflict?

  • If a paying customer exhibits aggressive behavior (swearing, threatening) due to an inconvenience caused by the airline, what would you do?

  • What can we as gate agents do to help passengers have a more effecient and comfortable trip?

  • What would you do if a customer offered you money on the side for an upgrade?



Etc., etc., you get the idea. This is after three interviews with three different companies in the past six months, and they've all asked basically the same types of questions.
02C14MARPHLFCOMM1 - FLY THE FLAG!
 
744
Topic Author
Posts: 376
Joined: Mon Aug 13, 2001 9:21 am

RE: Job With Air Canada (AC)

Tue Jan 18, 2005 3:47 am

Thank you USrampleadSTL. That has been great help! Any more suggestions are welcome.
Thnx once again,
744.

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