In my 5 1/2 years as a CSR I personally denied boarding to three people. Two were merely too drunk to fly, and took the news well. Although one of those was a soldier who had tried to sneak an open bottle on board. His sergeant had to stay with him and LGW
-Luftfahrtgesellschaft Walter (Germany)">HE was really mad. Not at us but at his man. Made me wonder how many pushups that guy ended up doing when they got home.
The thrid was pretty spectacular. We asked a woman for her ID
to board. She didn't have any. So the agent sent her back over to me at the podium. Most of you probably know that this is really no big deal I called TSA
to wand her down and began putting the extra security SSSS on her boarding pass. But she kept throwing college IDs work IDs and credit cards at me, as I tried to understand how she checked in at the lobby with no ID
. That agent needed to get a talking to. Then she said the magic word. "Right, I'm a terrorist and I have a bomb." I immediately, stopped what I was doing and called the cops.
I could put up with the card throwing to a certain extent, but put her behavior on top of saying that, she wasn't getting on my plane. I told that to the cops. They came to talk to her and calm her down. But when one cop reached out to touch her arm and guide her to a more private space so that they could talk to her, she slapped his arm away. That reach turned into a grab for her arm and she grabbed my podium. Next thing I knew the second cop was on her back and ripped her arm off the podium. They spun her around and all three crashed to the floor with a huge crack. It took two more cops to get handcuffs on her.
She apparently spent the night in the lock-up to cool off. All because she simply refused to cooperate with me. I'm so glad I didn't let that explosive temper on the airplane. I really think she was on drugs of some kind. I'll never forget though.
A little less Hooah, and a little more Dooah.