miaskies
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Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 6:48 am

I wonder if this will make AA think about not offering food on their flights!
This platinum level passenger took mater into his own hands and went into the galley of an AA 752 enroute from LAS to MIA this a.m. & demanded a meal, not just pretzels!

My thing is...if your a platinum level passenger, why are you flying coach? you know Coach does not offer meals! and 2nd of all, I wonder how many cocktails this passenger must have had? hahahaha.

Here is the clip of the article...

http://www.local10.com/news/4281294/detail.html
Nothing better than making love at 35K Feet!
 
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Starlionblue
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 6:54 am

What a bozo. Just because you fly a lot doesn't mean you can act like a moron. He's probably used to flying only domestic First...

Quoting MIASkies (Thread starter):
My thing is...if your a platinum level passenger, why are you flying coach?

I am Platinum (and close to requalifying for next year in only three months) and I always fly coach.
"There are no stupid questions, but there are a lot of inquisitive idiots." - John Ringo
 
toxicmegacolon
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 7:00 am

Quoting MIASkies (Thread starter):
I am Platinum (and close to requalifying for next year in only three months) and I always fly coach.

Is that by choice? I'm platinum on NW, and have never been forced to sit in coach
 
AASTEW
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 7:03 am

Typical customer these days! They have champagne tastes with beer budgets!

PAX are no longer paying the fares when we did serve food on the mainline carriers. People need to get over it. You want low fares, you gotta give up something people!

However, Buy on Board meals were provided on his LAS-MIA flight. The dummy couldn't buy one of those meals!
 
miaskies
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 7:05 am

Quoting Starlionblue (Reply 1):
I am Platinum (and close to requalifying for next year in only three months) and I always fly coach.

Obviously...anyone can fly coach, I am not saying because your platinum that you must fly Business or First etc... but obviously if he is at Platinum status on AA, he must fly quite often! meaning he should be aware (if he lives on this planet) that AA no longer is serving full meals on Domestic Coach Class! and if he wanted a meal, he should have flown business or first.

Still like you said Starlionblue...what a bozo!.... I find this story to be quite funny. Im sure the flight attendants had quite a few laughs after the passenger left!
Nothing better than making love at 35K Feet!
 
LRGT
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 7:07 am

This doesn't look like much of an fight. He did not get violent, just acted like an idiot trying to threated an employee with reporting them. I see people do this to employees every day! Why was this such a big deal that NBC would have a chopper over the plane to report the story!

The funny thing is if he asked nicely the may have given him a meal to eat in the galley (not at his seat- that would make the other pax envious and demand meals of their own!
Don't bring up the NW DC9's unless you have to!
 
Regis
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 7:09 am

This guy is my hero. Kudos for him for demanding service in exchange for all the $$$$ he pours into AA. The fact that he will not be charged by the FBI attests that he did not go over the line. Maybe if all start acting like him AA will start treating us pax as customers and not cargo.
 
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Starlionblue
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 7:18 am

Quoting Regis (Reply 6):
This guy is my hero. Kudos for him for demanding service in exchange for all the $$$$ he pours into AA.

Well I will agree that it would be a nice (and cheap) gesture for AA to offer a drink to Plats and Exec Plats. Not that they don't have our loyalty already... On the other hand demanding something clearly not offered is a bit much. IMHO he remains a bozo.

Quoting MIASkies (Reply 4):
but obviously if he is at Platinum status on AA, he must fly quite often! meaning he should be aware (if he lives on this planet) that AA no longer is serving full meals on Domestic Coach Class!

Agreed. Though maybe he never flew coach before lol!
"There are no stupid questions, but there are a lot of inquisitive idiots." - John Ringo
 
deltaffindfw
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 7:33 am

People - keep in mind that Platinum on AA is NOT equivalent to platinum on DL or NW. Platinum on AA only takes 50K miles - aka GOLD on DL on NW. Executive Platinum is the top tier on AA.

My take, shut the hell up and sit down. I have been Platinum on DL for six years - flown over 150K/year and I'm not an arrogant a$$hole. He was probably pissy because he didn't get an upgrade!
 
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EA CO AS
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 7:38 am

Kudos for him for demanding service in exchange for all the $$$$ he pours into AA.

Hogwash. The $$$$ he pours into AA are likely on loss-leader "el-cheapo" tickets that AA would have sold to a leisure traveler anyway, so considering the fact that he expects AA to create special perks for him as an "elite traveler" means he's a high-cost, low-yield customer - a primadonna whose business AA is probably better off without.

They'd make more money selling one cheap ticket each to 20 different people who aren't frequent fliers than selling 20 cheap tickets to this one guy who expects to be treated like a rock star everywhere he goes.
"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan

Comments made here are my own and are not intended to represent the official position of Alaska Air Group
 
777STL
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 7:38 am

How do you guys get all those miles? I assume you fly a lot for work?

That'd be a lot of money if you were paying out of pocket.

-77
PHX based
 
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Starlionblue
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 7:47 am

Quoting 777STL (Reply 10):
How do you guys get all those miles? I assume you fly a lot for work?



Quoting 777STL (Reply 10):

No kidding. So far this year (all for work):

9-Jan-05 AA104
15-Jan-05 BA548
17-Jan-05 AZ1020
17-Jan-05 AZ1041
19-Jan-05 BA555, AA107, DL2009
20-Jan-05 AA1620
23-Jan-05 AA785
25-Jan-05 AA1484
30-Jan-05 AA611, AA2357
3-Feb-05 AA50
10-Feb-05 AA107
20-Feb-05 AA132
27-Feb-05 AA79
1-Mar-05 AA2364, AA4418
7-Mar-05 AA116
9-Mar-05 BA1382
9-Mar-05 BA1407
11-Mar-05 AA141
13-Mar-05 AA933, AA68
15-Mar-05 BA7062
18-Mar-05 AA107

and it will continue in this vein. 6 flights next week alone.

I think it would be tricky to make Exec Plat by flying only coach in the US, but flying across the pond a lot makes it possible.

Quoting 777STL (Reply 10):
That'd be a lot of money if you were paying out of pocket.

A lot of money indeed. But the company makes more out of it than they put in Big grin
"There are no stupid questions, but there are a lot of inquisitive idiots." - John Ringo
 
deltaffindfw
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 7:51 am

Quoting Starlionblue (Reply 11):
I think it would be tricky to make Exec Plat by flying only coach in the US, but flying across the pond a lot makes it possible.

Not true. I fly 95% of my flights domestically. If you took the 3 trips to Europe out of my numbers last year, I still would have made it.
 
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Starlionblue
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 7:56 am

Quoting DeltaFFinDFW (Reply 12):
Not true. I fly 95% of my flights domestically. If you took the 3 trips to Europe out of my numbers last year, I still would have made it.

Impressive. My mistake on that one. I mostly don't fly west of Dallas from the East Coast and I didn't think of the longer flights. Transcontinental flying would of course rack up the miles.
"There are no stupid questions, but there are a lot of inquisitive idiots." - John Ringo
 
airgeek12
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 7:57 am

*rolls eyes*

the bozo! than again the F/A did "push" him! But still.. he shouldn't have expected a meal in economy. He's probobly used to domestic F/C list reply #1 said.
 
fbgdavidson
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 8:21 am

Quoting DeltaFFinDFW (Reply 8):
My take, shut the hell up and sit down. I have been Platinum on DL for six years - flown over 150K/year and I'm not an arrogant a$$hole. He was probably pissy because he didn't get an upgrade!

It's the problem with FFPs you give someone a shiny piece of plastic and it all of a sudden it gives them the right to get mouthy with crew....

Oh and as others pointed out AA PLT is pretty easy to get 10,000 EQMs in 90days!
"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
 
ANNOYEDFA
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 8:27 am

I love passengers like that. My responce would of been since AA'S crew meals has been cut YOU AND ME BOTH  laughing  then I would of waved him off and sat back down. relieved  People think they should pay their $100.00 for their LAS-MIA flight and get something other then a seat. What a joke!  rotfl 
"TWA... One Mission, Yours."
 
PVD757
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 8:30 am

When I used to work for AA a few years back, I had a couple Platinums hum their cards at me when I was rebooking a canceled flight(weather). After ducking the Chinese stars, I took them and cut them up right in front of them. Five minutes later, the police had escorted them out of the terminal until they calmed down. People are more willing to help, if they are interacting with other humans and not fecal-humming chimps that feel they are somehow owed in life.
 
dtwclipper
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 8:37 am

I'm P.E. on NW, and would never be sooooo stupid. I also realize that PE on AA is not the same as it is on NW. I believe that would be "executive Platinum" on AA.

99% of the time I am upgraded on my coach tickets. These are often B or Y fares. I have flown coach DTW-ORD, but that is because these flights are always full, and I often book them at the last moment.

On one trip, DEN-DTW in first, the flight was scheduled for dinner. The A/C was not catered in DTW for the turn, and hence no meal was offered. What did I do? Not make a scene on the plane, but wrote about it to NW and was offered a nice WP Bonus.
Compare New York Air, the Airline that works for your Business
 
Xkorpyoh
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 8:40 am

well..here is my story.. i am platinum too and i am used to the idea of no meals. So i eat eat before or after a flight.
Last month I flew AA LHR / EGLL), United Kingdom">LHR-ORD / KORD), USA - Illinois">ORD in coach and got my vegetarian meal as requested. I was connecting LHR / EGLL), United Kingdom">LHR-MIA / KMIA), USA - Florida">MIA and was upgraded to first class where they offered dinner. I tried to request the vegetarian meal from Europe and the AA agents were unable to requested. They didnt know why. The agents at LHR / EGLL), United Kingdom">LHR tried again, no luck. Finally, at the gate in ORD / KORD), USA - Illinois">ORD, the gate agent called catering to see if they could do something for me. Only a salad was available. The problem was that AA discountinued special meals in all domestic flights including first class!...and their own agents didnt even know about it!!!
so.. because i was not getting any meals and i needed to sleep badly, i decided to downgrade to coach, get 3 seats in the back and sleep all the way down. i ate in the food court and rested like a baby.
I feel I was discriminated by AA since i was denied a meal when others in the same cabins were getting it. The ability to upgrade is one of the benefits that i receive from taking my business to AA and now there is really no point in even upgrading for me. In many flights, they dont even offer a meal in first anyway. I even find those domestic first class seats uncomfortable. They dont even have foot rest. Now that AA has decided to add more seats in coach (another reason why i preferred AA over other carriers), I dont see any reason why I should keep flying AA (They dont really "know the reason why I fly", as their misleading advertising goes.)
I just flew DL first class this weekend and was very impressed with their service. On the first intl leg, my vegetarian meal was requested and listed, but it didnt make it on the plane. The F/A prepared a salad for me and then gave me a voucher that i could use for a meal upon arrival. Really?!?!. I never expected that!.
I used to hate DL, but i think they have really improved. The F/A were very friendly and attentive. the gate agents too. I am now considering switching to DL. They won't have food or pillows either in coach, but at least i will have IFE if i fly Song or have more flight choices to fly CO(Best airline in the US!) and the other skyteam members.
Bottom line, AA is loosing its competitive advantage with all these cuts. I have been loyal to AA for some many years but it is time to try something else.
The behaviour of that pax was obviously unacceptable, but I assume he was probably upset and overeacted. I guess he was expecting to get upgraded and didnt eat before the flight.

[Edited 2005-03-16 00:50:30]
 
kith
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 8:51 am

Yes the PAX should know better then trying to get a meal in coach but the FA behavior reprehensible. SHOVING a pax and then refusing to let them write down the name of the FA. I hope they are fired for this. I've been in a similar situation with NW @ ANC re: the covering of the name tag. It's called the death by 1000 cuts, and AA is getting to the 900's pretty quickly. -Matt in KITH
 
jetdeltamsy
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 9:05 am

The passenger was an idiot. The flight attendant who shoved him was a bigger idiot and should be fired if it's true. The passenger should be "de-platinumed".

This only illustrates the unreasonable sense of entitlement so many of our customers have today. Our companies bestow titles on them such as "platinum" or "medallion" and some peoples expectations become outrageous. The titles are only to recognize the customer's revenue generation so that front line personnel know to go the extra mile for these folks.
Tired of airline bankruptcies....EA/PA/TW and finally DL.
 
FlyTheFlag
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 9:30 am

Platinum on American doesn't get unlimited upgrades. Unless you are top tier, you only get 4 x 500-milers per 10K flown. Unless you buy additional 500-milers out of your own pocket, you ride in the back.
 
flybyguy
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 12:25 pm

Quoting Starlionblue (Reply 1):
What a bozo. Just because you fly a lot doesn't mean you can act like a moron.


The man was a loyal customer who was wondering where his company's dollars are going to. If I were him I would also wonder why AA is raping my company with ridiculously high fares while I get served a $0.25 bag of pretzels (probably $0.10 wholesale) and a half can of coke. Discount fares offered by AA are rarely ever available to people on a traveling businessperson's schedule.

The problem is Value. I've said it time and time again. AA thinks it knows "Why we Fly", but value is what the public seeks as well, I know I do. Anyone can offer a cheap seat, but not everyone can offer good value.
The legacies can never truly attain a low fare structure until they compete on the level of JetBlue, Airtran and Southwest. These carriers seem to know that "high product value + low fares = profits".

[Edited 2005-03-16 04:31:40]
"Are you a pretender... or a thoroughbred?!" - Professor Matt Miller
 
redflyer
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RE: Platinum Passenger Demands A Meal On AA Flight

Wed Mar 16, 2005 12:40 pm

Wow! Very aptly put Flybyguy! You hit the nail on the head. I was getting steamed reading all the posts defending AA. While I agree that the pax was a bozo (no need to get confrontational over some food, lousy food at that), most of the people on here are defending AA as though it is doing the public a good.

They (AA) can kiss my a**!!! They and the other legacy carriers need to go back and learn the basics of business. They treat their repeat customers -- their revenue generators -- like dogs and they somehow are wondering why they have to provide their employees intensive training in how to deal with hostile customers.

Tell me, other than police, security and rescue units (and perhaps some other government safety organizations), what other employees, public or private, are given mandatory training in how to deal with hostile customers? Does anyone see a pattern here???
My other home is in the sky inside my Piper Cherokee 180.
 
SNATH
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 12:42 pm

Quoting Starlionblue (Reply 1):
What a bozo. Just because you fly a lot doesn't mean you can act like a moron

Given what an idiot this guy is, you are far too polite!  bigthumbsup 

Tony
Nikon: we don't want more pixels, we want better pixels.
 
Tango-Bravo
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 12:45 pm

Quoting Jetdeltamsy (Reply 21):
This only illustrates the unreasonable sense of entitlement so many of our customers have today. Our companies bestow titles on them such as "platinum" or "medallion" and some peoples expectations become outrageous.

Thankfully, it's "some," not "all." Nontheless, the legacy airlines have allowed themselves to be "taken for a ride" -- in a huge way -- by some customers who are supposedly their "best customers." It is one thing for customers to have an unreasonable entitlement mentality; it is quite another thing for an airline to be stupid enough to make it their practice to spend good money pandering (as they do) to such attitudes.

For reasons I won't detail, there is hope that even the upper echelons of management at my airline may be waking up to recognize what our front-line service employees have known for a decade or more: many of the pax who fly the most miles with our airline, even some who generate the most revenue, are not profitable business for us.

Elites who fly on "garbage fares" almost exclusively (many elites at my airline) absolutely, positively would be replaced 100% by other (less costly) pax paying the same fares if such elites were to make good on their theats to "defect" if their status and/or perks were to be tied more directly to the types of fares paid. The current elite program at my airline (which is closely patterned after those of the other legacies) is a boondoggle practically begging to be exploited by unprofitable pax of a freeloader bent.

Which is why long-gone (from US Airways) Baldanza was very much on to something with his wise albeit short-lived proposal to allow only miles accrued on M-class fares or higher to count toward elite status. Baldanza was correct in his obvious recognition of the reality that there is a sizeable "subculture" of high-maintenance, high-cost, low-yield elites who the legacies have turned into non-profit customers with freeloader/entitlement mindsets; a huge cost burden that cannot be sustained (much less justified) by the fares they typically pay. That is what is known throwing good money into chasing bad money, a habit the legacies (or any airline) can ill-afford.
 
Brido
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 12:58 pm

AA doesn't serve meals in coach anymore. Everybody knows it.

**Not happy? Write a letter to corporate and leave the crew alone!**

People are too much.
 
CRFLY
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 1:01 pm

WOW... It is very sad to see and hear all these bad things about AA... The one that used to be my favorite airline is now a piece of what it used to be... No "more legroom", no more pillows, no more food, just because management believes that they can compete against SW, B6 and the rest low costs... Very sad!!! I see their desperate attemps to get customers, by lowering the fares and lowering the costs, but they haven't realize that they are making the ship sinking every day more... I read an article about BA and LA, my two favorites right now, and how they are "little more expensive" than the other airlines... that explain the huge profits that both (especially LAN) report... I know it's a total different region and competition and stuff, but I think the US airline industry and the US customers are ready for something different, a real premium airline with real services (as Pan Am used to be) that can attack that niche of the markets of loyal customers who are able and willing to pay little more for their tickets, and get real service and food... Look at Europe, Latin America and Asia... Why can they do it and why the US carriers can't??? SimplyFares by Delta, that is BS!!!
With Age comes Wisdom...
 
September11
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 1:02 pm

that passenger must be high on marijuana  Yeah sure
Airliners.net of the Future
 
Falcon84
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 1:08 pm

This guy is my hero. Kudos for him for demanding service in exchange for all the $$$$ he pours into AA. The fact that he will not be charged by the FBI attests that he did not go over the line. Maybe if all start acting like him AA will start treating us pax as customers and not cargo.

Yes, Regis, let's applaud people who act like Jackasses, OK? Let's give them KUDO'S! Never mind that AA doesn't have a meal on the flight, let's make a hero out of this loser, for demanding something he knows he couldn't get.

Regis, here's a newsflash: Airlines are not in the business of being a restaurant, they're in the business of FLYING PEOPLE. And if you can't handle not having a meal, that's your problem. If you know there's no meal on a flight, plan ahead, but let's not make this asshole some kind of hero.

If I were him I would also wonder why AA is raping my company with ridiculously high fares while I get served a $0.25 bag of pretzels (probably $0.10 wholesale) and a half can of coke.

Flybyguy, I usually like what you post, but on this one, you're way off base. Ridiculously high fares? What on earth are you smoking. Taking account for inflation, fares are as low as they've been since '78. Fares are so damned cheap anyone can get them. I saw a CLE-LAS coach fare listed at $164.00 round trip the other day when checking fares for someone. Don't tell me how freaking high the fares are. That's just a load of doo doo.
Work Right, Fly Hard
 
m404
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 1:12 pm

What kind of meal service can someone expect on a 11:35pm departure? Do the LCCs offer such a service? Is their really a competitional reason to offer one? I've taken lots of the old "red eyes" out of LAS and very view had anything beyond juice and coffee... and aspirin.

It must be a popular flight despite the lack of meals as it only has two non-premium vacancies tomorrow.
Less sarcasm and more thought equal better understanding
 
RDUDDJI
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 1:14 pm

This pax gets my vote for the TSA's "selectee" watchlist!  Smile
Sometimes we don't realize the good times when we're in them
 
ckfred
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 1:15 pm

This shows that the major U.S. carriers need to seriously consider a domestic business class. It would be the same seating as coach, in terms of the number of seats in each row, but I would set the pitch between First and Coach, and I would offer the kind of in-flight service that was common in coach, say in the 80s.

It seems to me that there are a lot of people who travel for business, but aren't road warriors, so they don't get the mile status needed to upgrade. On the other hand, a lot of business travelers fly on short notice, so they are willing to pay a walk-up fare, or at least a fare that is less discounted than the family who plans a trip to Disney World 6 months in advance.

Hell, I'd be willing to pay for a domestic-business class ticket, and I only travel for leisure.
 
flybyguy
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 1:24 pm

Quoting Falcon84 (Reply 30):
Flybyguy, I usually like what you post, but on this one, you're way off base. Ridiculously high fares? What on earth are you smoking. Taking account for inflation, fares are as low as they've been since '78.

You may have taken my statement out of context. I am aware with inflation and deregulation fares are pretty low by 70s standards, but I'm also saying value is even lower.

Quoting Falcon84 (Reply 30):
I saw a CLE-LAS coach fare listed at $164.00 round trip the other day when checking fares for someone.

If you are a businessperson that fare may or may not fit your schedule. If not you'll have to settle for the normal $500.00+ fare or the $800.00 walkup.
"Are you a pretender... or a thoroughbred?!" - Professor Matt Miller
 
1MillionFlyer
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 1:42 pm

Quoting Flybyguy (Reply 23):
The man was a loyal customer who was wondering where his company's dollars are going to.

Business' want to spend minimum dollars on airfare, they could give a crap if their employee gets a meal on the plane or not. I have to purchase 14 day advance tickets for my business, but when I roll off the plane I can get a steak at nice restaurant. I'll pass on the 1.25 soggy ham sandwich on the plane thanks very much.
Golf Foxtrot you are cleared for departure
 
Falcon84
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 1:49 pm

I am aware with inflation and deregulation fares are pretty low by 70s standards, but I'm also saying value is even lower.

What do you consider "value"? Cheap fares, on-time, with bags, and a clean plane, or do you consider "value" getting champagne and caviar service at beer and pretzel prices?
Work Right, Fly Hard
 
northwestair
Posts: 514
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 3:46 pm

I looked and found ticket for 16mar for 339.20 not bad for a walk up fare from LAS-MIA. Couldn't find one for 500.00 or 800.00
I don't care who you fly just as long as you fly
 
VHXLR8
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 3:49 pm

Whilst this guy's behaviour might have been uncalled for, you must see where he's coming from!! Nothing to eat on a flight of that length is pretty low.

Given that the USA is the pioneer of commercial air travel, they really do have the lowest standards of service on their airlines (domestically)
 
Airlinerfreak
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 3:56 pm

Well I think that this guy has every right to be upset as you pay that much money a year to AA, I think you should get a free meal. But this is interesting as they offer food on all of their domestic flights of a certain duration for a small fee. I did not see why this guy didn't have that option.
 
northwestair
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 4:01 pm

I am under the impression that this was a RedEye Flight. Even during the Good Old days Airlines never searved a meal cause everyone was a sleep. Just stop off at the Food Shop in LAS and get something to Eat before you leave
I don't care who you fly just as long as you fly
 
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Starlionblue
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 4:34 pm

Quoting Airlinerfreak (Reply 39):
Well I think that this guy has every right to be upset as you pay that much money a year to AA, I think you should get a free meal.

Of course he can be upset, but he should write a letter, not demand something he should know he won't get fromt he poor F/A.
"There are no stupid questions, but there are a lot of inquisitive idiots." - John Ringo
 
flybyguy
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 4:42 pm

Quoting Northwestair (Reply 37):
I looked and found ticket for 16mar for 339.20 not bad for a walk up fare from LAS-MIA. Couldn't find one for 500.00 or 800.00

I checked AA.com and saw a fare of $553.00 based on schedule departure and return on weekdays during the 1st Week of April. I am NOT denying that there are cheap fares out there I just saying that they are least available to the business traveler.

Airlines make money not on discount leisure travel, but expensive frequent biz travel. Preferably in classes higher than Y. This has been stated quite often on A.net. All I am saying is that airlines should be concerned with quality of service as they slash paychecks and fares.



Quoting Falcon84 (Reply 36):
What do you consider "value"? Cheap fares, on-time, with bags, and a clean plane, or do you consider "value" getting champagne and caviar service at beer and pretzel prices?


I'm not expecting a harem serving me grapes or anything all I just want is (1) friendly, courteous... attentive staff, (2) if no meals, then plenty of snacks. It seems that majors seem to be lacking in all these areas. AA shows the opposite of #1 in the news article that started this thread. #2 gives me a small box of Oreos for $3. Couldn't I get a 20-oz pack of Oreos at the supermarket for about $3.29 and a pound of Chips ahoy cookies for about $3. And eliminating hot meals justifies a $200-$300 dollar discount on tickets? How the heck does an airline spend that much on hot pasta, a loaf of bread, and a pat of butter? It makes you wonder.

The crew on the AA flight in question didn't even give the man the courtesy of filing a formal complaint with the crew members involved, but they did call the cops so they could have him arrested for being rightfully upset. That's the level of domestic "service" nowadays. Maybe we've given flightcrews too much power after 9-11. As things were declining in 2000-onward, some flight crews were developing a haughty arrogance. Augment that with new 9-11 powers and voila... you got a system that passenger complaints are met with FBI agents at the gate.

I am frightened to even raise my voice at a flight attendant when they are rude to me, lest they turn the plane around and have me arrested.

It reminds me of the beginning of the movie "Anger Management" with Adam Sandler. I hope that guy doesn't have to put up with AA and that venomous, disgruntled crew ever again.

Edit: grammar corrections

[Edited 2005-03-16 08:51:40]
"Are you a pretender... or a thoroughbred?!" - Professor Matt Miller
 
redflyer
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 4:44 pm

$339.20 LAS-MIA? Good fare between two huge vacation destinations that see mostly tourists/holiday travelers pass through. Also, was that the roundtrip or one-way fare? Regardless, was that fare the exception or the rule? My guess is it was the former, not the latter. My personal experience with the legacies has been that they gouge the repeat customer with those walk-up fares, which as a business traveler that flies on short notice is what I (my clients) end up paying most of the time.

To all who defend what the legacies practice I ask you this: what other business has spent almost three decades trying to figure out how to charge the highest rates possible for its most valueable clientele, the REPEAT customer (e.g., business traveler)? Every other business model in existence within a capitalist system rewards repeat customers with lower prices and tries to find ways to cater to their needs. The legacies' attitude, on the other hand, is to target the repeat customer with higher prices.

I realize someone will bring up the fact that all those FF miles that I rack up are the airlines' thank-you. However, given the restrictions placed around using them (as well as the constantly changing rules for accumulating them), I consider FF miles to be worth a pitcher of warm spit. Hence, the reason I give most of mine away.

I would much rather have an airline show me appreciation by offering me (and my clients who ultimately foot the bill) discounts for repeat business and just a little more courtesy.
My other home is in the sky inside my Piper Cherokee 180.
 
ANCFlyer
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 4:59 pm

What an idiot . . . a Platinum level flier should know what to expect.

If the F/A shoved this person they are guilty of simple assault.

Both should be disciplined. AA can ban the passenger and should at the least admonish the F/A. . .

AnnoyedFA wasn't the F/A hmmm???  Smile
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Starlionblue
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 5:27 pm

Quoting Flybyguy (Reply 42):
I am frightened to even raise my voice at a flight attendant when they are rude to me, lest they turn the plane around and have me arrested.

Why raise your voice with anyone, F/A or not? It seldom yields the desired results. I just take it, then write a letter to management or speak to a supervisor. That DOES yield results.
"There are no stupid questions, but there are a lot of inquisitive idiots." - John Ringo
 
NWAFA
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RE: Platinum Passenger Demands A Meal On AA Flight!

Wed Mar 16, 2005 9:55 pm

The Flight Attendant was wrong for pushing the passenger. This Jack(*&%^$ was just that...Platinum on AA is not like it is on other airlines...Plus this jerk could have PURCHASED somthing to eat like EVERY OTHER COACH passenger did.

What American Airlines needs to do is take away his Platinum status.
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incitatus
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RE: Platinum Passenger Demands A Meal On AA Flight!

Thu Mar 17, 2005 12:44 am

Quoting Airlinerfreak (Reply 39):
Well I think that this guy has every right to be upset as you pay that much money a year to AA, I think you should get a free meal.

There is nothing in the list of platinum benefits that says "complimentary meals". So in this case, being platinum does not make him any different from anybody else.
It's equivalent to demanding from any other business something they didn't promise just because one spends a lot with them. BTW, I really think the place I go for groceries (thousands of $$$/year) should give me a free cart to take home. Senseless, isn't it?
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nyskymasters
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RE: Platinum Passenger Demands A Meal On AA Flight!

Thu Mar 17, 2005 1:22 am

Once again all I seem to hear is how bad the legacy carriers are. For those of you that feel that way, PLEASE DO NOT FLY US! I would rather you be happy on a carrier than walk into my galley in the middle of the night and when asked to leave , have you refuse. How many of you would like to be screamed at or verbally attacked in your office? Why do these forums constantly belittle flight attendants? Do any of you who make these comments have any clue what we deal with on a day to day basis, have any of you (unless your a doctor) been awoken at 3am for a 5:30am sign-in at the airport? I'd like to see any of you do my job for a month. I don't claim to be able to market a consumer product for a fortune 500 company SO I don't expect that you can claim how easy my job is. I fly biz and first class cabins on a regular basis, most FF passengers know the drill, they also know they don't pay for their tickets out of their own pockets, their companies do, I am tired of hearing about self-entitlement, what ever happened to treat others as you'd like to be treated. I don't recall many consumer companies like kelloggs, coke or ibm giving me discount or better treatment because I am a frequent user or buyer of their product.Where do you pax come from, you think that low fare carriers would remain low fare if legacy carriers went belly-up? Think again. But all I have to say is that if a pax on board a flight threatened me or physically assaulted me, I would call the cops too, and for those of you who would just let it go, then more power to you, however that's your choice, I did not take a job to be physically abused or threatened, and I won't stand for it over some stupidity over a bag of pretzels or a meal. FOR THOSE who agree with abuse to a crewmember, don't let me catch you in my galley, I promise you won't get away with the behavior even if the FBI doesn't press charges. And please stop pretending why your loyal to an airline. Most of our members are loyal due to company policies, schedules from key airports, and the fact that you take your miles and use them for upgrades or leisure vacation activities. If you are unhappy about current service procedures feel free to write the airline with your status and tell them how you feel, they do listen even when fuel hits over $55 a barrel. For the rest of you, welcome aboard its a pleasure to see you again..........
 
UN_B732
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RE: Platinum Passenger Demands A Meal On AA Flight!

Thu Mar 17, 2005 1:29 am

However, the meal costs like $4 per ticket. They'd keep that $4 if they wanted to, I bet. How do you know he's low-yield? We don't! He could have paid $800 for a ticket, but since they don't distinguish between cheapskates and rich/business people, he has to starve.
What now?