Its been reported by the biggest newspaper in Poland, Gazeta Wyborcza. However this article is only in polish, so I will try to translate the most important:
"After joining STAR Alliance last year, LH
and LOT both decided that flights between Warsaw-Berlin, Poznan-Frankfurt, Poznan-Munich, Wroclaw-Frankfurt, Wroclaw-Munich will be operated by LOT. Polish Airlines advertise these new routes heavily on TV
and internet. However LOT does not mention anything about these flight's being operated by Eurolot. Meanwhile lots of passengers complain about conditions onboard Eurolot flights. Especially LH
As example author sites two flights Warsaw-Berlin operated last Saturday.
"Seats were torn and very uncomfortable. Torn, old carpets, dirty meal tables.... The curtain dividing Business Class from Coach looked more like a torn rug. Passengers with LH
tickets shook their heads with disbelief (can't think of right word), as they can get better condition on most LCC's ! Price of a roundtrip ticket Warsaw-Berlin - almost 500 Euro!"
"This issue made LH
's Director of Marketing/Sales Thierry Antinori very concern. He has been promoting high quality of LH
's services during press conferences lately.
"Our passengers should not be traveling in these conditions. I will be intervening soon - he said. "
"LOT's spoksman says that desription of seats and carpets is open to interpretations, and ...there is no problem."
"Eurolot Director of Operations explained that last upgrade to fabric's was made May last year, however materials used turned out to be poor quality, and they will be upgrading all Eurolot's aircraft with leather seat in next 6 months. "
So, what do you think? Repercussions for LOT? Or maybe LH
will switch these routes (to LH
CRJ's) to preserve its good image? I wish. Ohh, BTW Eurolot operates these flight with AT4's or AT7's. Sorry if I made any translation errors.