NW is at the bottom of the JD
Power survey for the exact reasons the people in the survey mentioned. A month or so ago I took a friend to DTW
for her flight DTW
, and first of all, their Y Class checkout counters were virtually deserted. You had to use a machine or go without. When an agent finally did surface, she literally YELLED at my friend about her baggage, demanding that she schlep it through AMS
rather than check it (regardless of the fact that they allow two checked bags, and she wasn't anywhere close to the weight limit), and then interrogated her about why she was going to Birmingham. She demanded to know who she was going to see in Birmingham (Sorry, you're not TSA
. It's none of your damned business), and then openly chastised my friend for flying the flight (It was her first flight ever, and yes, it was an international itinerary with a connection, but I, being the conscientious gay boyfriend/plane nut that I am, I made sure that all the T's were crossed and I's were dotted and that she was going to be okay. Would I have rather seen her fly the nonstop DTW
? Yes. Was that an option? No.). Um...excuse me? She paid $500 to your struggling airline and you told her it was a bad idea? WHAT?
Also, I know that it's cheaper and more efficient for them to cross-utilize rampers as gate agents at outstations. However, people do grow accustomed to the generally friendly, generally efficient, well-dressed, articulate, intelligent gate agents at most airports. I flew LAN-DTW
-LAN a while ago, and the check-in experience at MLI was horrific. I was not impressed with the surly, visibly dirty, poorly spoken high school kid who scanned our boarding passes and sneered at us before our MLI-MSP
But I digress. According to my friend (the one who flew DTW
, the AVOD on the 332 rocks the house).