rjpieces
Posts: 6849
Joined: Mon Nov 24, 2003 8:58 am

Why US Airways Got My Business Back

Mon Mar 21, 2005 2:15 pm

Hi all,

For those of you who commented in my thread last week about why US Airways lost my business, I thought you'd enjoy this.

As I mentioned in the other thread, I booked LGA-IAD on United instead of the US Airways because I was angry with them. I was very excited about flying United for the first time and experiencing Channel 9. But I get to LGA at around 6:30 for my 7:15 flight and I find that it is delayed THREE hours because of a late arriving flight from Denver.

The UA gate agent was super nice, and immediately put me on the 8:00 US Airways Shuttle flight. They even had a shuttle bus take me from the gate directly to the US Airways terminal. It was fantastic; I walked right down on to the tarmac and drove right across the field to the US Airways terminal. I got into the US Airways terminal at around 7:05 and ran to the gate, and the ticket agent was super nice and moved me from the 8:00 Shuttle onto the 7:00 Shuttle (which was running a few minutes late). So I wound up leaving earlier than my originally scheduled United flight, and was able to fly into DCA which is much easier for me. And the US Airways Shuttle pilots and F/As were great tonight (I always enjoy older F/As who you know have been around for a while). Overall, it was a great experience on the Shuttle and they regained my business. I'll be flying home in a few weeks for a weekend and I plan to book on the US Airways Shuttle.
"Millions long for immortality who do not know what to do with themselves on a rainy Sunday afternoon"
 
DeltaMIA
Posts: 1622
Joined: Wed Feb 04, 2004 11:53 am

RE: Why US Airways Got My Business Back

Mon Mar 21, 2005 2:19 pm

Just out of curiosity. You didn't stop flying US because of an experience on the Shuttle? I would be surprised you would expect anything less from US's shuttle operation. In fact I am surprised there was a delay. Overall Shuttle ops on both DL and US are far superior to each others mainline ops and any other carriers who try and compete in the market even LGA-IAD.
It's a big building with patients, but that's not important right now.
 
hawk44
Posts: 733
Joined: Mon Jan 10, 2005 3:54 pm

RE: Why US Airways Got My Business Back

Mon Mar 21, 2005 4:10 pm

Welcome back to US Airways I'm glad you had a good experience. I also think it's funny how many people are not posting in this thread  sarcastic 

Hawk44
Never under estimate the power of US
 
Mir
Posts: 19093
Joined: Mon Jan 05, 2004 3:55 am

RE: Why US Airways Got My Business Back

Mon Mar 21, 2005 4:28 pm

Well, good to see that US is back in your good graces again. Shame that you had to miss Channel 9 though. That alone makes UA worth it in my book.

When I was flying MSP-JFK on UA recently, the MSP-IAD portion was delayed because of mechanical problems (and a very late arriving airplane because of said mechanical problems). The new schedule would have gotten me into IAD with only 20 minutes to make my connection, which I thought was pushing it. The agent at the gate in MSP was able to get me onto an entirely new routing, this time going through ORD to LGA, and got me window seats on both flights (and Economy Plus on the MSP-ORD leg!). I got in about an hour later than I was originally supposed to, but had I missed my connection in IAD, I would have had to wait until the next day, so I figured it was the right decision to make.

Delays are going to happen. It's what the airline does when they happen that shows how good they are.

-Mir
7 billion, one nation, imagination...it's a beautiful day
 
ANCFlyer
Posts: 21391
Joined: Mon Nov 15, 2004 3:51 pm

RE: Why US Airways Got My Business Back

Mon Mar 21, 2005 4:55 pm

I've always been a US fan . . . especially when living in DC . . . but, RJ - to hell with the shuttle, hop the Acela! Faster, cleaner, smoother . . . and much, much less BS (read that TSA horseshit). Love that Amtrak!
FOR THOSE THAT FOUGHT FOR IT, FREEDOM HAS A FLAVOR THE PROTECTED WILL NEVER KNOW OR UNDERSTAND
 
BMIFlyer
Posts: 8065
Joined: Mon Feb 23, 2004 7:11 am

RE: Why US Airways Got My Business Back

Mon Mar 21, 2005 9:32 pm

I think I will give US another go this summer. May try to get a MAN - PHL - MAN weekend run once the A333 is back on it. Im not flying that awful 767 sorry  Wink

Lee
Sometimes You Can't Make It On Your Own
 
gkirk
Posts: 23346
Joined: Thu Jun 15, 2000 3:29 am

RE: Why US Airways Got My Business Back

Mon Mar 21, 2005 9:38 pm

BMIflyer, the 333 is back on the MAN run now  Smile
When you hear the noise of the Tartan Army Boys, we'll be coming down the road!
 
Stealthz
Posts: 5546
Joined: Wed Feb 02, 2005 11:43 am

RE: Why US Airways Got My Business Back

Mon Mar 21, 2005 10:05 pm

Not sure I understand.... you abandoned US because of bad service and abuse from check in staff...
You then booked UA and they had an issue with flight arrival... so THEY transferred you to US. which the didn't have to do.. could have made you wait and then happily you found a competent and co-operative US agent(most of them may be!!) so suddenly US is #1 again...
From your other thread, if those are the facts .. would take more than this to win me back!!
If your camera sends text messages, that could explain why your photos are rubbish!
 
User avatar
yyz717
Posts: 15689
Joined: Mon Sep 10, 2001 12:26 pm

RE: Why US Airways Got My Business Back

Mon Mar 21, 2005 10:06 pm

Does that horrendous b*tch still work for US at DCA? Did you write a letter of complaint about her? Returning your custom to US will only encourage her behaviour unless she is dealt with.
I dumped at the gybe mark in strong winds when I looked up at a Porter Q400 on finals. Can't stop spotting.
 
FlyTheFlag
Posts: 104
Joined: Sat Mar 05, 2005 11:12 am

RE: Why US Airways Got My Business Back

Mon Mar 21, 2005 10:55 pm

Good to see you back, but you sound incredibly fickle.
 
wdleiser
Posts: 865
Joined: Thu Apr 22, 2004 9:32 am

RE: Why US Airways Got My Business Back

Mon Mar 21, 2005 11:37 pm

Well, he is happy that he got a bus shuttle, got to go on the tarmac, taking directly from his gate to the new one, and was even put on an earlier flight of US than his first reassigned flight and wound up arriving at a more convient airport for him and earlier than what he would have been if the UAL flight had been on time.
 
VSlover
Posts: 1860
Joined: Sat Feb 07, 2004 1:36 am

RE: Why US Airways Got My Business Back

Tue Mar 22, 2005 12:57 am

right, the logic here seems to imply that really UA should have been at the top of the pack once more for their expedited handling of placing you on another US flight--the US flight just happened to be enjoyable, which would have improved your opinion of US--THANKS to UA placing you on the US flight.
 
rjpieces
Posts: 6849
Joined: Mon Nov 24, 2003 8:58 am

RE: Why US Airways Got My Business Back

Tue Mar 22, 2005 1:02 am

right, the logic here seems to imply that really UA should have been at the top of the pack once more for their expedited handling of placing you on another US flight--the US flight just happened to be enjoyable, which would have improved your opinion of US--THANKS to UA placing you on the US flight.

Pretty dam ironic, ain't it?
"Millions long for immortality who do not know what to do with themselves on a rainy Sunday afternoon"
 
LH423
Posts: 5868
Joined: Sun Jul 11, 1999 6:27 am

RE: Why US Airways Got My Business Back

Tue Mar 22, 2005 1:06 am

Quoting Yyz717 (Reply 8):
Returning your custom to US will only encourage her behaviour unless she is dealt with.

Writing letters almost never results in anything. Someone in Virginia at customer relations isn't going to take the time to forward letters and paperwork for what could be just one isolated event. If you want to make a difference ask to speak to a supervisor or manager. If enough complaints are brought forward directly to her supervisor then they'll be forced to take action. But bringing in a middle man who doesn't know the person or the situation will be more concerned about service recovery than punishment. They'll send you a voucher or credit you some miles then toss the letter in the trash, especially if it was a letter like the original poster said he was going to send.

LH423
« On ne voit bien qu'avec le cœur. L'essentiel est invisible pour les yeux » Antoine de Saint-Exupéry
 
Boeing727flyer
Posts: 129
Joined: Wed Feb 23, 2005 3:36 am

RE: Why US Airways Got My Business Back

Tue Mar 22, 2005 2:26 am

I recently flew US Airways to SXM. The flight was great but the crew were the best ever. Kind,polite and even gave me a free beer...
Hail the mighty Boeing 727
 
User avatar
yyz717
Posts: 15689
Joined: Mon Sep 10, 2001 12:26 pm

RE: Why US Airways Got My Business Back

Tue Mar 22, 2005 2:32 am

Quoting LH423 (Reply 13):
If you want to make a difference ask to speak to a supervisor or manager. If enough complaints are brought forward directly to her supervisor then they'll be forced to take action.

I agree with you LH423. As long as something is done about the attrocious behaviour that he experienced.

Quoting FlyTheflag (Reply 9):
Good to see you back, but you sound incredibly fickle.

Chuckle.
I dumped at the gybe mark in strong winds when I looked up at a Porter Q400 on finals. Can't stop spotting.
 
jetdeltamsy
Posts: 2688
Joined: Tue Nov 14, 2000 11:51 am

RE: Why US Airways Got My Business Back

Tue Mar 22, 2005 5:19 am

Quoting Rjpieces (Thread starter):
but you sound incredibly fickle.

AMEN!
Tired of airline bankruptcies....EA/PA/TW and finally DL.
 
tockeyhockey
Posts: 880
Joined: Fri Feb 04, 2005 10:57 pm

RE: Why US Airways Got My Business Back

Tue Mar 22, 2005 6:00 am

i was about to quit on US because they changed a schedule on me that would have left me with a 9 hour layover at SJU on my trip to SXM in june.

i called and complained to an agent who said she could do nothing for me.

but, as many things in life go, the rules change depending on who is enforcing them. i called US again this morning, and got a different agent who was willing to reschedule me on a new flight that is non-stop without any change fees. so now, i'm actually in a better position than i was, and without costing me a dime.

although, now that i think about it, maybe this is why US is losing money!!!
 
USairways16BWI
Posts: 921
Joined: Tue May 11, 2004 4:58 am

RE: Why US Airways Got My Business Back

Tue Mar 22, 2005 6:17 am

Quoting Tockeyhockey (Reply 17):
although, now that i think about it, maybe this is why US is losing money!!!

a good example of the saying: nice guys finish last.
 
DLHeavy
Posts: 3
Joined: Fri Mar 04, 2005 12:27 pm

RE: Why US Airways Got My Business Back

Tue Mar 22, 2005 8:16 am

I agree with YYZ717 on this thread. I have had far too many frustrations on US for me ever to fly with them again. The most idiotic gate agent I have ever encountered was working my LGA-PWM US flight a month ago. The ERJ was delayed from PHL, so departure was pushed from 5:30 to 9:00. When the equipment arrived with a "broken part," the same agent didn't bother to keep any one abreast of the situation, nor did she bother to re-direct pax to a departing ComAir LGA-PWM flight. When I asked her to transfer my ticket to Delta, she replied "You'll never make it." I did, and I later learned that US cancelled the delayed flight at 1am. It's a matter of service and pride that should be upheld, especially in troubled times. The flight crews, maintenance staff, and other employees at US all seem to be part of the effort getting their airline out of chap. 11, but this employee, who I referred to management, was certainly a disappointment.
 
Amy
Posts: 1109
Joined: Thu Feb 10, 2005 9:48 am

RE: Why US Airways Got My Business Back

Tue Mar 22, 2005 10:49 am

Haha! The kind of service all airlines need right now. Congratulations to US.
A340-300 - slow, but awesome!
 
arkhem
Posts: 125
Joined: Sun Jul 18, 2004 12:23 pm

RE: Why US Airways Got My Business Back

Tue Mar 22, 2005 4:13 pm

Quoting ANCFlyer (Reply 4):
hop the Acela! Faster, cleaner, smoother . . . and much, much less BS (read that TSA horseshit)

I've always been a UA fan myself, but yes I agree when going to New York from DC...Acela is the only way to travel!
 
uadc8contrail
Posts: 1636
Joined: Thu Sep 11, 2003 1:23 am

RE: Why US Airways Got My Business Back

Tue Mar 22, 2005 5:03 pm

a question for our us bretheren in here......do u still serve sam adams?????the flight i was on had sam adams and it rocked.......
bus driver.......move that bus:)
 
aerlingusa330
Posts: 224
Joined: Thu Dec 14, 2000 6:40 am

RE: Why US Airways Got My Business Back

Wed Mar 23, 2005 3:29 am

RJPIECES- That's awesome about the flights, but did your checked baggage arrive with you in DCA on your flight? Just curious, United almost ALWAYS loses a bag or two of mine whenever I travel on them with checked bags.
Shamrock 136 heavy cleared for takeoff runway niner.