su
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First Class Terminal Question On LH In FRA

Mon Mar 28, 2005 11:46 pm

Are you aloud to visit (checkin and stuff) new LH 1st class terminal if you are flying with upgraded first class ticket. I am LH Senator and at this moment have paid business class ticket to IAD from FRA. I would love to use my upgrade certificate and get upgraded to first class in order to visit the new 1st class terminal.

Any advice will be appreciated.
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Andreas
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First Class Terminal Question On LH In FRA

Mon Mar 28, 2005 11:54 pm

As a Senator you're allowed to enter Senator lounge anyway, no matter what ticket you've bought. Other than that, yes you can enter the lounge with an upgraded ticket, too...after all it IS first class, isn't it!

If you're talking about the Honorary lounge: No! If you're not a member of that exclusive bunch, no way to get in afaik!
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su
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First Class Terminal Question On LH In FRA

Mon Mar 28, 2005 11:57 pm

Thanks Andreas,

I know about the lounges, but what about the 1st class terminal with upgraded 1st class ticket?
"Life is too short to take it serious..."
 
Sabena332
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First Class Terminal Question On LH In FRA

Tue Mar 29, 2005 2:02 am

Quoting SU (Reply 2):
I know about the lounges, but what about the 1st class terminal with upgraded 1st class ticket?

Of course can you use the First Class terminal when you got upgraded into First Class, it is for every F passenger, not only for those who paid full fare.

One exception has been made in the past for our environment minister, Mr. Tritin. He annoyed the LH guys at the entrance of the First Class terminal so long until they called the CEO of LH, Mr. Hubermeyer (or whatever his name is). He apparently gave Mr. Tritin permission to use the terminal despite he wasn't holding a First Class ticket or HON status. What a ridiculous business!

Patrick
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AeroWesty
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First Class Terminal Question On LH In FRA

Tue Mar 29, 2005 2:29 am

Quoting Sabena332 (Reply 3):
it is for every F passenger

Does that include F passengers on LH code-sharing flights? Such as flying on an LH flight number on TG, for instance. I know I've read about the policy on this here before, but I couldn't find the post for the life of me.

Thanks!
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Sabena332
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First Class Terminal Question On LH In FRA

Tue Mar 29, 2005 2:33 am

Quoting AeroWesty (Reply 4):
Does that include F passengers on LH code-sharing flights?

No, I remember that I read in an article (in the Financial Times Germany?) that only First Class passengers from certain partner airlines have access to the terminal. I think some ANA and Singapore Airlines passengers complained that they are not allowed to use it.

Patrick
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Leskova
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First Class Terminal Question On LH In FRA

Tue Mar 29, 2005 2:48 am

Quoting Sabena332 (Reply 5):
No, I remember that I read in an article (in the Financial Times Germany?) that only First Class passengers from certain partner airlines have access to the terminal.

Yes, but in AeroWesty's example, he's thinking of flying on Thai using a LH flight number - and since he's on a LH-flight number, to my knowledge, he would be able to use the terminal regardless of the fact that he's actually flying on Thai.

LH usually treats LH-flight numbers on other airlines like flights operated by themselves - i.e. several friends have received LH Status- and Bonus-Miles on Miles & More while flying SAA, where you'd usually only receive Bonus-Miles: but they were on a LH-flight number, so they received both.

Regards,
Frank
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AeroWesty
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First Class Terminal Question On LH In FRA

Tue Mar 29, 2005 2:59 am

Quoting Leskova (Reply 6):
and since he's on a LH-flight number, to my knowledge, he would be able to use the terminal regardless of the fact that he's actually flying on Thai.

Yes, this is what I couldn't recall out of the previous posts on this issue. If someone on an LH code-sharing flight, regardless of the airline operating the service, got full F priviledges, such as the chauffeur service to the plane, use of the lounge, etc.

I knew there were some instances where it applied and some where it did not, and wondered if anyone recalled the details off the top of their head, or which post it was. It's not anything to go to great lengths to find out about. I was just curious what the policy was at this time.

Thanks again.  Smile
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Andreas
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First Class Terminal Question On LH In FRA

Tue Mar 29, 2005 3:23 am

Quoting AeroWesty (Reply 7):
got full F priviledges, such as the chauffeur service to the plane

Afaik you're talking about the Hon Circle, NOT First class in general, I don't remember first class passengers being brought to the aircraft by Porsche or Mercedes.

Other than that: SU, yes of course upgraded tickets will get you inside Senator/First Lounges, as I said, it IS a first ticket, no matter how you purchased it.

As a codesharer, you'll have no prob, they will let you in! After all, it is not YOUR problem if you booked an LH code but end up sitting in another aircraft.
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AeroWesty
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First Class Terminal Question On LH In FRA

Tue Mar 29, 2005 3:46 am

Quoting Andreas (Reply 8):
Afaik you're talking about the Hon Circle, NOT First class in general

Ahh! I didn't realize there was a difference, and that only HON Circle members got the limo service to the aircraft, instead of all F class passengers regardless of their FF status. Good to know, thanks!
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Sabena332
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First Class Terminal Question On LH In FRA

Tue Mar 29, 2005 3:49 am

Quoting Andreas (Reply 8):
I don't remember first class passengers being brought to the aircraft by Porsche or Mercedes.

I don't know for sure but according to this site can every First Class passenger use the limo service:

With the limousine service, your transfer from the First Class Terminal in Frankfurt to your aircraft is just as exclusive. As you leave the First Class Terminal, a chauffeur will be waiting for you with a Mercedes S-Class or a Porsche Cayenne.

Quoting Leskova (Reply 6):
Yes, but in AeroWesty's example, he's thinking of flying on Thai using a LH flight number - and since he's on a LH-flight number, to my knowledge, he would be able to use the terminal regardless of the fact that he's actually flying on Thai.

I found the following article (unfortunately only in German):



A quote from the airticle: "Ausgesperrt bleiben die Passagiere dieser Airlines auch, wenn sie auf Gemeinschaftsflügen mit einem Ticket der Lufthansa reisen."

So no access to the First Class terminal when you are travelling on other airlines than Lufthansa, United, LOT Polish Airlines or Austrian Airlines, even not when you are flying in First Class under LH flight number*.

*does not apply when you are member of the German Parliament and when you annoy Mr. Hubermeyer long enough .

Patrick

Edit: The article above has been published in the German magazine "Wirtschaftswoche".

[Edited 2005-03-28 19:58:09]
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Leskova
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RE: First Class Terminal Question On LH In FRA

Tue Mar 29, 2005 4:51 am

Quoting Sabena332 (Reply 10):
A quote from the airticle: "Ausgesperrt bleiben die Passagiere dieser Airlines auch, wenn sie auf Gemeinschaftsflügen mit einem Ticket der Lufthansa reisen."

True... I guess you were right after all.

LH really is an annoying bunch of people... I can foresee a lot of unhappy travellers on that rule - just imagine: you've bought yourself a LH first class ticket, but the flight is operated by SQ or TG - nonetheless, you've heard of that nice new First Class terminal.

So you get to the check-in counter and ask for directions there - and get a reply like "Sorry, but since you only paid exactly as much as you would have if you'd have booked a flight not only operating under a LH flight numer - which you have got - but that's also operated by a Lufthansa plane, then you'd be allowed in there... but the plane you're flying on is owned by one of our Star Alliance partners, so you're not allowed in".

I'd be really p!ssed off by that... and I'm not entirely certain that a response such as that would actually make me book LH (not only flightnumber but also "operated by") next time around.

As for First Class passengers or HON members being driven to the plane - a friend yesterday flew FRA-GRU in first class, he's "only" a Senator and the ticket was completely purchased by miles - his transfer to the plane was on a Porsche Cayenne.

Regards,
Frank
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LHSTR
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RE: First Class Terminal Question On LH In FRA

Tue Mar 29, 2005 4:54 am

As read on Flyertalk, you are able to access the Terminal with an upgraded ticket, as long as the upgrade is confirmed before you arrive at the airport.

Using your upgrade certificate at the First Class Terminal is not going to work.

The flight needs to be on LH metal and with LH Flight Number, to access the new terminal. No LH flight numbers on other airlines are allowed.
 
AeroWesty
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RE: First Class Terminal Question On LH In FRA

Tue Mar 29, 2005 5:14 am

So I'm still a bit confused about the whole chauffeur service.

If you're flying F-class on LH metal, any FF status, you get it.

If you're HON Circle flying F-class on LH-code shares with UA, LO, and OS only, you would or would not receive the chauffeur service? If I'm understanding this right, you would not.

Also, if you're flying F-class on an LH code-share on anything other than UA, LO or OS, and not HON Circle, you would not have access to the First Class terminal. Am I right?

(And yes, I understand OS doesn't have First Class any longer, which makes this all the more confusing, LOL)

Cheers.  Smile
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tymnbalewne
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RE: First Class Terminal Question On LH In FRA

Tue Mar 29, 2005 6:21 am

Quoting AeroWesty (Reply 9):
Quoting Andreas (Reply 8):
Afaik you're talking about the Hon Circle, NOT First class in general

Ahh! I didn't realize there was a difference, and that only HON Circle members got the limo service to the aircraft, instead of all F class passengers regardless of their FF status. Good to know, thanks!

Two days ago I flew EWR LH X/FRA LH DXB and used the F terminal at FRA. I'm not an HON Circle member (actually I was on a FF tkt issued on LH by another carriers). I was chauffered by Porsche to the aircraft. There really is no other way to get from the terminal to the aircraft.

All guests seemingly were being chauffered.

C.
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Sabena332
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RE: First Class Terminal Question On LH In FRA

Tue Mar 29, 2005 6:57 am

Ok, a summary:

Who is allowed to use the First Class terminal?

  • Passengers with Lufthansa Miles & More HON status regardless of their travel class

  • Passengers who are holding a First Class Ticket for a LH, LO, OS or UA flight


  • Who can use the limo service from the terminal to the plane?

  • Everyone who is inside the terminal


  • (Feel free to correct the statements above when they are wrong!)

    Quoting Leskova (Reply 11):
    LH really is an annoying bunch of people... I can foresee a lot of unhappy travellers on that rule - just imagine: you've bought yourself a LH first class ticket, but the flight is operated by SQ or TG - nonetheless, you've heard of that nice new First Class terminal.

    I agree. But as you can read in the article above, Lufthansa is doing that to win more customers who are flying on LH metal, even when the service of the other airlines is better.

    To be honest, they can shove their First Class terminal incl. limo service up where the sun is never shining. When I would have the choice between Lufthansa's First or Singapore's, ANA's or Thai's First, I would definitely choose one of the latter even when I must use the regular Senator Lounge instead of the F terminal. The inflight service is definitely more important than the service at the airport, furthermore I prefer to board a plane via the jetbridge, when I want to drive in a Mercedes I take my own.

    Patrick
    NZ1's mother is a disgusting crack-whore and his father is a worthless alcoholic!
     
    tymnbalewne
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    RE: First Class Terminal Question On LH In FRA

    Tue Mar 29, 2005 7:04 am

    Quoting Sabena332 (Reply 15):
    The inflight service is definitely more important than the service at the airport, furthermore I prefer to board a plane via the jetbridge, when I want to drive in a Mercedes I take my own.

    Hi Patrick...
    You still board via a jetbridge. The car takes you to the base of the gate and an elevator takes you up to the jetbridge.

    As for service...I work for a large, service-oriented European airline and have flown in my employer's first class cabin. As much as it pains me to say, LH's inflight service has us beat. I can't compare to the Asian carriers you mention as I haven't been on them in their F cabins.

    Lastly, can I borrow your Mercedes to go to the market?  Smile

    C.
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    AeroWesty
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    RE: First Class Terminal Question On LH In FRA

    Tue Mar 29, 2005 8:42 am

    Thank you all for the info you provided. It may seem like a small thing, but it helped to clarify some flight planning choices for a friend which just earned some major kudos for me for the info I was able to pass on, to questions he was unable to get a straight answer for from either LH, UA or TG. Glad this topic came up when it did!

    Cheers and thanks again.
    International Homo of Mystery
     
    LHSTR
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    RE: First Class Terminal Question On LH In FRA

    Tue Mar 29, 2005 4:57 pm

    Quoting Sabena332 (Reply 15):
    Who is allowed to use the First Class terminal?


    Passengers with Lufthansa Miles & More HON status regardless of their travel class

    Passengers who are holding a First Class Ticket for a LH, LO, OS or UA flight

    I think that is not correct. While miles flown with LH, LO, OS and UA count for the HON status, only a real LH First Class ticket will bring you into the new First Class Terminal.

    Quoting Sabena332 (Reply 15):
    To be honest, they can shove their First Class terminal incl. limo service up where the sun is never shining. When I would have the choice between Lufthansa's First or Singapore's, ANA's or Thai's First, I would definitely choose one of the latter even when I must use the regular Senator Lounge instead of the F terminal.

    Just wondering on how many LH, SQ, NH and TG First Class flight experiences you base this assumption?
     
    su
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    RE: First Class Terminal Question On LH In FRA

    Tue Mar 29, 2005 6:20 pm

    Thank you all for your replies. Finally I got some good answers to that question.

    I also made some research and even called 1st class terminal and this is what I got.

    If you are holding f class ticket with LH flight number and LH operated flight - paid or "confirmed upgraded" and regardless of your FF status you are allowed to enter into 1st class terminal and you will be taken to your airplane by personal driver.

    If you are HON member you are allowed to go to 1st class terminal if you are flying on LH, LH regional, OS, LOT and Air Dolomiti, regardless of your class. You also will be taken by a personal driver to your plane.

    If you are traveling on first class ticket, regardless of you FF status and with UA or any other flight number as long as the flight is operated by Lufthansa then you are also allowed to use the 1st class terminal facilities in FRA.
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    Paul
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    RE: First Class Terminal Question On LH In FRA

    Tue Mar 29, 2005 11:17 pm

    Being transported to the plane by Porsche.......? Thats kicks arse. Qatar airways do the limo thing as well. Its something us Business Class passengers can only dream off!

    Damn it!  Cool  sarcastic 
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    fbgdavidson
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    RE: First Class Terminal Question On LH In FRA

    Tue Mar 29, 2005 11:40 pm

    Quoting TymnBalewne (Reply 16):
    As for service...I work for a large, service-oriented European airline and have flown in my employer's first class cabin. As much as it pains me to say, LH's inflight service has us beat. I can't compare to the Asian carriers you mention as I haven't been on them in their F cabins.

    Quite ironic you work for an airline yet fly so often with a competitor that you get HON status! Big grin

    I may have to dig out a report a friend of mine did on Flyertalk with regard to the F terminal @ FRA, took a few pictures and looked like it really sets the bar for other airlines to follow. While some airlines are cost cutting in F/J LH are raising the standard  thumbsup 
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    daumueller
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    RE: First Class Terminal Question On LH In FRA

    Wed Mar 30, 2005 2:53 am

    Quoting Sabena332 (Reply 15):
    Passengers with Lufthansa Miles & More HON status regardless of their travel class

    let's assume I am HON (ok, I'm not even close) and go on a domestic flight (FRA-MUC) - will I still be able to use the terminal / limo-service for that flight or are they restricting this to intercontinental flights?
     
    Stretch 8
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    RE: First Class Terminal Question On LH In FRA

    Wed Mar 30, 2005 6:49 am

    I wonder if a U.S. senator would be admitted by LH as a "Senator," or would that be "HON" status. Come to think of it, the U.S. senator would had better be on United, or better yet, an Air Force Gulfstream IV.
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    daumueller
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    RE: First Class Terminal Question On LH In FRA

    Wed Mar 30, 2005 7:49 am

    Quoting Stretch 8 (Reply 23):
    I wonder if a U.S. senator would be admitted by LH as a "Senator," or would that be "HON" status. Come to think of it, the U.S. senator would had better be on United, or better yet, an Air Force Gulfstream IV.

    US SENs have lower mileage limits than German SENs - anyway, for HON they need the same amount as everywhere else.

    cheers,

    ben
     
    patroni
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    RE: First Class Terminal Question On LH In FRA

    Wed Mar 30, 2005 9:00 am

    @ ben: I assume that Stretch 8 more thought of a political Senator than of a frequent LH traveller?

    @ Sabena 332: In a way I agree with you re the importance of a specific terminal, lounge or similar. What I expect from a high fare class or FF status card is that it gets me fast through the airport. I don't need a fancy lounge if I have to stand half an hour or more at Security. Besides the SEN and C-Class lounges at FRA are often so full that you don't get a seat any more, making it more comfortable to sit somewhere outside in the public area.

    This chauffeur service seems to be the only real advantage that speeds up the boarding process. But comparing the time spent at an efficient airport with a good fast track system with the time sitting on board the aircraft, I'd rather go for the comfortable aircraft. Can't judge LH's F-Class though.

    Cheers,
    Tom
     
    Sabena332
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    RE: First Class Terminal Question On LH In FRA

    Wed Mar 30, 2005 9:37 am

    Quoting LHSTR (Reply 18):
    While miles flown with LH, LO, OS and UA count for the HON status, only a real LH First Class ticket will bring you into the new First Class Terminal.

    Even more ridiculous! I thought that LH is absolutely pro Star Alliance, why not here?

    Quoting LHSTR (Reply 18):
    Just wondering on how many LH, SQ, NH and TG First Class flight experiences you base this assumption?

    I base that on the article you can see in reply #10 and the quote: "..auch wenn das Produkt der anderen besser ist" (also when the product of the others is better), furthermore I base it on trip reports I read, on pictures I saw, on experience I got told by friends and colleagues and on TV reports I saw.

    Quoting Patroni (Reply 25):
    But comparing the time spent at an efficient airport with a good fast track system with the time sitting on board the aircraft, I'd rather go for the comfortable aircraft.

    I agree 100%

    Patrick
    NZ1's mother is a disgusting crack-whore and his father is a worthless alcoholic!
     
    su
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    RE: First Class Terminal Question On LH In FRA

    Wed Mar 30, 2005 4:00 pm

    Quoting Daumueller (Reply 22):
    let's assume I am HON (ok, I'm not even close) and go on a domestic flight (FRA-MUC) - will I still be able to use the terminal / limo-service for that flight or are they restricting this to intercontinental flights?

    According to LH you will. As long as you're international or domestic flight is on LH, LH regional, OS, LOT and Air Dolomiti you will.

    Quoting Patroni (Reply 25):
    Besides the SEN and C-Class lounges at FRA are often so full that you don't get a seat any more, making it more comfortable to sit somewhere outside in the public area.

    Agree with you on that.
    FRA itself needs more Star Alliance lounges. At this moment there are only 7-8 LH and 1 UA lounges. Taking into account that all the members of Star Alliance fly into FRA and some of them have up to 10 flight a day, they all almost use LH lounges. That's why they are always full.

    That's why LH had created separate terminal for first class passengers and HOM members. I have never experiences it but it seems that you can show up 40 minutes prior to your departure and you will get to your plane without rush or problems.
    "Life is too short to take it serious..."