|Quoting BH346 (Reply 5):|
Although I'm surprised that it made it so high up the list because of all the complaints it seems to get for transit facilities (complaints mostly from the frequent flyer clientele that tend to be targeted by these surveys), It's good to see KIX do well. It's a great airport.
While the WorldGateway at DTW may be better than MSP, keep in mind that there's the other terminal at Detroit (forgot its name...Smith?) where the other airlines use that, from what I've heard, isn't Airport of the Year material. So MSP is probably better overall. Also, this probably factors in customer service and airport services which MSP has an excellent reputation for. I could see YVR and DEN as other leading North American airports.