|Quoting RAMPRAT980 (Reply 6):|
At EWR, VS has delta performing the ramp duties for them. Its been like that for a while. Now, from a financial point the companies feel that its cheaper for them to outsource the work rather than deal with salaries, insurance, if there are only one, two or three flights a day. I do feel, though, that an airline should have an employee there at the ticket counter or at the gate in the event that an issue comes up.
|Quoting Airfrancejfk (Reply 3):|
I don't believe you have to have a dedicated staff to provide excellent customer service. While it does of course have the obvious advantage, there are many more prestigious airlines who sub-contract their services out to other companies. Companies that come to mind include Lufthansa, Emirates, Kuwait Airways etc etc (all whom have Swissport and/or Globeground as their handling agents at JFK). I believe of the foreign carriers operating at JFK, only Air India, British, LAN & Air France have their own dedicated staff.
|Quoting VictorTango (Reply 17):|
Hey I have actually applied to Virgin. Now I'm wondering if I should take it up if at all I get a call Thanks for the warning.