Well, this question is a bit of a no-brainer. Here is the answers you will get.
1. Airline employees answer-Of course it suffers, the true airline employees are the only ones to be able to provide true customer service and have anything to lose if it does not come through.
2. Airline management answer-We believe that we can outsource the job, which we regret may cause reduction in employees, but will still be able to provide excellent customer service, while increasing shareholder value by saving $125 million annually.
3. Customer answer-I really don't give a rat's ass who does what as long as I don't have to pay more tha $299 to fly from LAX
in Business Class, and if I can get it even cheaper, do what you have to so I can save more cash because, for the most part, we are a bunch of cheapasses. But when I do recieve less than stellar, first class service, I will be sure to complain about the service, despite how you did what you needed to do to provide me with what I wanted, the cheapest fare while reducing what was needed, which was labor, since it is the highest cost an airline can incure besides the required fuel.
4. Outsourced Labor answer-I really don't care. You paid my company a lot of money to do your bitch work for you and since I know I will have a job because I do your job for less, then it doesn't matter how I treat YOUR customers. I can be nice or a jackass, and I will still get paid either way, so why should I give a crap.
Pretty much sums it up. My heart goes out to the VS
American employees. A nice airline(Virgin Atlantic only, IMO) known for excellent service to London from the US is sure to see its service levels drain. Sorry guys.
I don't have a microwave, but I do have a clock that occasionally cooks shit.