UAalltheway
Topic Author
Posts: 1358
Joined: Thu Mar 24, 2005 8:31 am

Any CO CSAs Our There?!

Sun May 01, 2005 3:13 am

If you look at my profile, in July I will be flying 4 DL flights to/from DEN/JAX. If any of you are Customer Service Agents (CSAs) for either DL or CO, can I ask of your help? I would like to change those flights onto CO flights (DL's service partner). If any of you could help me please email me (through my profile) or send me an Instant Message on a.net.

Any all all help is much appritiated.

Thanks in Adv-

UA All the way
 
Cory6188
Posts: 2612
Joined: Mon Feb 02, 2004 12:29 am

RE: Any CO CSAs Our There?!

Sun May 01, 2005 3:19 am

I don't really think that would be possible without paying a change fee and the fare difference for your flights, although I know that all of the CSRs have a pretty substantial amount of leeway when it comes to waiving fees and making exceptions. Good luck.
 
CALMSP
Posts: 2895
Joined: Wed Aug 13, 2003 3:18 am

RE: Any CO CSAs Our There?!

Sun May 01, 2005 3:21 am

if your ticket price is somewhat near the cost of a the CO flight just have your tickets printed an take them over to CO. Not sure how much DL requests for printing your ticket...but that would probably be your best option.
 
UAalltheway
Topic Author
Posts: 1358
Joined: Thu Mar 24, 2005 8:31 am

RE: Any CO CSAs Our There?!

Sun May 01, 2005 3:24 am

Well.. they're e-tickets but I have all the ticket numbers. And I also have 3 vouchers for DL at around 51 bucks a piece due to before when I cancelled my tickets and "re issued" them a few days ago.
 
IAHTowTeam
Posts: 127
Joined: Fri Apr 01, 2005 12:36 am

RE: Any CO CSAs Our There?!

Sun May 01, 2005 4:13 am

UAalltheway.....you might be able to do that, however, you will have to do it day of departure. Yes, the CSR's are given some leeway but even an agent can switch you to another carrier. All they have to do is print the tickets to paper and Invol/reroute 120.20 you to the other carrier. There is also a way to electronically "push" the ticket over to their system which is also just as easy. There are a few things that we look at before we would do something like this though:

1. The price of the ticket- if you paid alot for the ticket but it is short of a full fare then you might be out of luck as the originating carrier tends to not want to lose that revenue.

2. availability- if the originating carrier is overbooked for the flight you are on, then they would be more than happy to switch you to another. They get out of having to pay out TC's(travel certificates) this way.

3. The relationship with the other carrier-don't see it often but some agents won't switch you over to a carrier that they don't like...i.e. the other carrier not being helpfull to them when they are overbooked, etc.....YES, IT HAPPENS!

Our(CO's) alliance with DL hasn't been going on as long as our alliance with NW. CO would be more apt to switch to NW or NW to CO than to DL, with any of those combo's, although, I have done it myself and have seen others do it as well. I will tell you this though, you would not be able to do it before your departure date. HQS(headquarters) keeps tabs on these kinds of things and might get that person in trouble...however, day of departure, pretty much, anything goes. Good luck to you...let us know how you make out.
 
IAHTowTeam
Posts: 127
Joined: Fri Apr 01, 2005 12:36 am

RE: Any CO CSAs Our There?!

Sun May 01, 2005 4:15 am

By the way...just wondering....if you are for UA all the way...then why are you flying on DL and/or CO??? Just wondering?
 
UAalltheway
Topic Author
Posts: 1358
Joined: Thu Mar 24, 2005 8:31 am

RE: Any CO CSAs Our There?!

Sun May 01, 2005 4:24 am

Because I had 3 free flights on DL, and seeing as how I don't like DL very much, I would like those flights switched over to CO.

So basicly after I check-in at DL go over to CO with tickets and see what they can do?
 
IAHTowTeam
Posts: 127
Joined: Fri Apr 01, 2005 12:36 am

RE: Any CO CSAs Our There?!

Sun May 01, 2005 4:47 am

no, you cannot check in at the DL counter because you don't want to fly on DL. You have to get the revenue portion of your flight over to CO...which, in this case is a ticket number. If you check in for your flight on DL then it will be too late. They have to "push" your ticket over to CO or print your tickets out and rule them over to CO. Either way you will have to explain your situation to the agents for them to do anything for you. It's a 50/50 chance. I would have DL look at the availability for their flights because then, if they are overbooked, you might have an easy case. If you check in with DL and try to go to CO their will be nothing they can do, as all DL will give you is a boarding pass(a peice of paper with a seat and gate # on it). That means nothing to CO.
 
dutchjet
Posts: 7714
Joined: Sat Oct 14, 2000 6:13 am

RE: Any CO CSAs Our There?!

Sun May 01, 2005 5:56 am

From what I am reading, you basically purchased your Delta ticket with three (3) free travel certificates that were for some reason issued to you by DL, and now you want to use your new DL ticket on CO flights...I do not think that it going to happen. The advice set forth above is very good and completely correct, but in this case, you are more or less flying with DL on a free ticket....aside from all of other procedure issues, CO would be most concerned with the revenue aspect of the transaction, ie, what if anything will Delta pay to CO to transport you?
 
IAHTowTeam
Posts: 127
Joined: Fri Apr 01, 2005 12:36 am

RE: Any CO CSAs Our There?!

Sun May 01, 2005 6:50 am

Well...actually, he might still not have a problem because the ticket would have been priced out like any normal ticket, he just happened to have a TC that covered the cost of the flight. Even reward tickets these days are covered under the 120.20 rule....that was instituted just recently. Also, think about it, if he didn't pay anything for the ticket then it would be to the originating carriers advantage to rule the guy over. That way, the airline doesn't have to waste a can of soda and some peanuts on him, these days...it is more like some water or juice and no peanuts. By the way, if any of you don't know, each carrier pays a set price for people that are ruled over from a destination A, to a destination B. The price is agreed upon among the airlines and they calculate it accordingly. Hope that helps.
 
flyboyaz
Posts: 2077
Joined: Sat Sep 13, 2003 11:32 am

RE: Any CO CSAs Our There?!

Sun May 01, 2005 10:57 pm

They might do it, but like others said on day of departure. Since they are partners they might be more willing to do it. The employee needs to be careful however, especially with making changes ahead of time. CO monitors stuff like that like hawks...a co worker of mine got fired for making changes without charging fees. They have us all sign "Friends and Family" agreements stating we will not waive penalty fees, upgrades, etc for people that we know. They really crack down!
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