Bridogger6
Topic Author
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Difference Between Direct/Nonstop Flight?

Wed May 11, 2005 1:15 pm

So tonight I was working on getting a flight closed and out of time for HP, when a man comes up and starts yelling at me about how he was supposed to be on a direct flight from Austin to Burbank. I explained to him that a direct flight (at least according to HP company policy and I assume every other airline as well) is a flight in which you make a stop but don't change planes. He claimed he was getting scammed and that we were running a shotty airline that fools people. First of all, terminology aside, he could easily just look at his itin. to see he stops and second of all the time we got him there doesn't change according to the time the itin. shows.

But he also told me I was young, and knew nothing about flying but that he had been doing it for years. Guess he doesn't realize some people are obsessed though right?

So according to all of you a.nutters out there, is a direct flight one where you make a stop but stay on the same plane, and a non-stop is just that, a non-stop? That's how I have always understood it but I guess if people perceive differently than that's a problem.. let me know your thoughts!

Oh, and I guess it probably didn't help that he had to change planes due to an aircraft swap, lol, but he still got out on time and he just had to walk to the next gate over so no big deal. Some people... grrr!
 
ei a330-200
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RE: Difference Between Direct/Nonstop Flight?

Wed May 11, 2005 1:24 pm

Yes. Generally, a direct flight is one where there is a stop, but no change of plane. A non-stop flight is one where the plane goes straight from dept. location to desired arrival. He probably thought that his direct flight was no longer direct because you did have him change planes, even thought there was an aircraft swap beyond the airlines control. I would have to admit, though, if I bought a direct flight and then had to change planes, I would be pissed.
 
kilavoud
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RE: Difference Between Direct/Nonstop Flight?

Wed May 11, 2005 1:25 pm

Wouldn't it be more appropriate to speak in your case of a flight with just one stop over ?  idea 

Cheers. Kilavoud
 
Bridogger6
Topic Author
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RE: Difference Between Direct/Nonstop Flight?

Wed May 11, 2005 1:29 pm

Quoting EI A330-200 (Reply 1):
He probably thought that his direct flight was no longer direct because you did have him change planes,

The only thing is, he didn't realize he'd be in Phoenix AT ALL. There was an hour break between his landing and take-off times, so I think he would have been mad either way.

Quoting EI A330-200 (Reply 1):
I would have to admit, though, if I bought a direct flight and then had to change planes, I would be pissed.

Yeah, you should see when it happens where you have to change planes to the other end of the airport one what was supposed to be a direct flight! Luckily this one was just a matter of walking off and right next door.

[Edited 2005-05-11 06:41:07]
 
nzblue
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RE: Difference Between Direct/Nonstop Flight?

Wed May 11, 2005 1:37 pm

The way I have always defined it for passengers is:

direct: same plane & same flight number with stop(s) to final destination
(example: NZ02 AKL-LAX-LHR)
nonstop: same plane point A to B service only
(example: NZ25 LAX-PPT)

If, for example, a passenger of ours was traveling on NZ25 LAX-AKL via PPT, then he or she would be on our direct flight to AKL.

I think this is how most people would define 'non-stop' and 'direct,' but then again (as with nearly EVERYTHING on this forum)  Wink this would be ripe for interpretation.

Cheers!

NZblue
It's an entirely different kind of flying; all together.
 
zippyjet
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RE: Difference Between Direct/Nonstop Flight?

Wed May 11, 2005 2:16 pm

As stated, Non Stop is point to point no stops. Direct flight generally is a flight with one stop and most of the time, the same plane. Ex. FL flight 499 used to be BWI/TPA/MIA. On occasion, due to weather, equipment swap or other unforeseen event, a change of plane is possible. So, the passengers and the same flight crew deplane and schlep to the other plane and off they go to their final destination. Regarding the pissed off passenger, he sounds like the type that would manage to have kittens no matter what.
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m404
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RE: Difference Between Direct/Nonstop Flight?

Wed May 11, 2005 2:29 pm

I've seen it said here the many times this has come up that in North America what you describe is true but in Europe and elsewhere a Direct is a non-stop.

Anyone else hear that?
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EnviroTO
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RE: Difference Between Direct/Nonstop Flight?

Wed May 11, 2005 2:38 pm

I was surprised when direct meant same plane with stops in the US. When you hop in the cab and he says he will take you directly to the airport you don't expect him to drive all over town picking up passengers and dropping them off like he is running a bus route. Direct in the english language means go straight there without diversions but somehow the meaning changed in the US aviation industry. In most parts of the world I would guess that direct and non-stop mean the same thing and everything else would be one stop, two stop, etc.
 
TACAA320
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RE: Difference Between Direct/Nonstop Flight?

Wed May 11, 2005 2:44 pm

Quoting EI A330-200 (Reply 1):
Generally, a direct flight is one where there is a stop, but no change of plane. A non-stop flight is one where the plane goes straight from dept. location to desired arrival.

I think in Spanish has another connotation... Direct and non stop [once again, in Spanish] seems to be synonyms.
'Science without religion is lame, religion without science is blind'. Albert Einstein
 
6thfreedom
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RE: Difference Between Direct/Nonstop Flight?

Wed May 11, 2005 2:50 pm

I think the differences between regions is different due to
1. geography; and
2. the general ops of airlines. hub + spoke v point to point.

I Australia, I think the general view is.

Non-stop. means exactly that. get on at point A and get off at point B.

Same Plane. means that the same aircraft will be used thoughtout the sector/s regardless of weather there is a stop of not. ie. BA, VS and OS services to Australia

Direct. Implies that the route will be operated on a direct routing, and may involve transfers, albeit minimum, and with the overall flying time being as quick as possible.


ie. MEL-SIN-LHR

Non-stop. Not possible

Same plane = BA / VS or QF carrying same flight number

Direct = change at intermediate point, bags transfered, minimal connections time (generally3 hrs max on a long haul sector)
 
PanHAM
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RE: Difference Between Direct/Nonstop Flight?

Wed May 11, 2005 3:04 pm

Its also in Europe so that a direct flight can make stops at intermediate points. Especially those guys who fly once a year to the Mediterranean or Canary Islands like to sue their tour operators when they find that their FRA-LPA flight actually goes FRA-ACE-LPA.- This is a direct and they would loose their case. FRA-LPA would be the non-stop.

In case the leisure carrier hubs through MUC, NUE or PMI, they have to clearly tell the passenger that he has to change planes.
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RDUDDJI
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RE: Difference Between Direct/Nonstop Flight?

Wed May 11, 2005 3:07 pm

We used to call those "Broken-thru" flights when I worked for JI. It's something most airlines try to avoid...but sometimes sh*t happens and a swap is needed.

Back in the day UA used to have thru flights from domestic cities through IAD to Europe that operated with two different equipment types (757 domestic seg-777 on the int'l seg, etc.) Obviously it generates revenue because people think they're flying direct...but it is misleading to label a flight as a thru flight when it is scheduled to swap A/C everyday.
Sometimes we don't realize the good times when we're in them
 
PanHAM
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RE: Difference Between Direct/Nonstop Flight?

Wed May 11, 2005 3:14 pm

A broken through flight would be something different again. At least for leisure travellers they would have to be notified of the plane change, even if its the same flgith number. The example i gave (FRA/ACE/LPA) would be same a/c , vene if the flight pick up another flight number at ACE because it does not stop there again on the way back,.
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Leskova
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RE: Difference Between Direct/Nonstop Flight?

Wed May 11, 2005 3:27 pm

Quoting Kilavoud (Reply 2):
Wouldn't it be more appropriate to speak in your case of a flight with just one stop over ?

No, because a stopover is something completely different (i.e. a stay of, for most airlines, more than 24 hours, sometimes less than that, at a connection point).

Quoting M404 (Reply 6):
I've seen it said here the many times this has come up that in North America what you describe is true but in Europe and elsewhere a Direct is a non-stop.

Nope - as PanHAM has already correctly stated, Direct and Nonstop have different meanings in Europe as well, even though the once-a-year-travelling-public doesn't understand (but they should be forgiven, after all, they don't work in the travel business and I know several people within the industry that constantly confuse the two terms).

What I used to do is whenever someone asked me "Is this a direct flight?" for a booked nonstop-flight, I always answered "It's not just direct, it's actually nonstop", which confused people at first, but once I gave them the short explanation they usually replied "Makes sense - why else would you have two words for it?".

There have already been some court cases here in Germany, with people suing because they had stops on a direct flight... all cases that I've heard of so far ended very quickly with the judge saying something along the lines of "Since no-one confirmed or promised a nonstop, but a direct, flight, stops are completely legal and neither the airline nor the tour operator has done anything wrong. Case closed".

Regards,
Frank
Smile - it confuses people!
 
JGPH1A
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RE: Difference Between Direct/Nonstop Flight?

Wed May 11, 2005 4:00 pm

Quoting PanHAM (Reply 12):
A broken through flight would be something different again.

That would be called a "Change of Guage" flight.

The EU Code of Conduct for CRS's defines flight types as follows...

"Criteria for scheduled air services

1. Ranking of flight options in principal displays for scheduled air services, for the day or days requested, shall be in the following order unless requested in a different way by a consumer for an individual transaction:

(i) all non-stop direct flights between the city-pairs concerned;

(ii) other direct flights, not involving a change of aircraft, between the city-pairs concerned;

(iii) connecting flights.

A consumer shall at least be afforded the possibility of requesting the principal display ranked by departure or arrival time and/or elapsed journey time. Unless a consumer preference is expressed, a principal display shall be ranked by departure time for group (i) and elapsed journey time for groups (ii) and (iii).

2. Scheduled flights involving stops en route, change of aircraft, change of airport and/or code-sharing shall be clearly identified."
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Glom
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RE: Difference Between Direct/Nonstop Flight?

Wed May 11, 2005 5:33 pm

What about a flight that involves a fuel stop only but no disembarkation?
 
JGPH1A
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RE: Difference Between Direct/Nonstop Flight?

Wed May 11, 2005 5:41 pm

Quoting Glom (Reply 15):
What about a flight that involves a fuel stop only but no disembarkation?

It's still a direct flight, whether the en-route stop is commercial or technical. According to the EU definition, it is not a non-stop flight.
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