In the years I worked for airlines, in various ground-based roles, such benefits got less and less. From being able to practically walk up to any ticket counter, show an ID
and get at least 90% off any standard fare for a stand-by ticket, I was eventually form-filling, waiting weeks, paying more and getting further and further down the priority list at check-in! In the end it usually worked out cheaper, and much less hassle, to get a confirmed seat from a re-seller on the internet!
One of the problems was that I went from being an actual airline employee, via various take-overs, sell-offs etc, to, reluctantly, working for a handling agent. Same job, same hassles, handling the same flights and passengers - but MUCH less staff incentives. It was not too difficult to get a space-available ticket on a holiday charter, but how often do THEY have empty seats! Any attempt to get a scheduled ticket grew increasingly frustrating.
The very last time I tried, I approached the station rep' for an airline I was handing 2-3 times a day, every day and with whom I had developed a good professional and personal relationship over several years. I was after a trans-Atlantic routing, maximum of four flights and had never bothered this airline for rebated tickets before. After several weeks of debate, being made to feel I was making a terribly unreasonable demand, form-filling and my humble request being placed before a hoard of managers at the airline's head office - I ended up getting a stand-by ticket at about £50 less than I could have bought a full-fare, confirmed, discount from a "bucket-shop"! To add insult to injury, I ended up on the same flight as the rep', who had decided to make a similar trip at the last minute and had written a FREE ticket out for herself!
Shortly after, I left the business all together and now surf the 'net for cheaper, confirmed seats I can now well afford thanks to a stress-free, much better paid job!
RIP Dan-Air. Where the Secret was SERVICE.