So we had no choice, the mother and father-in-law needed to visit Dublin and the only flights that suited the times they wanted to travel (in the early evening) were with the delightful Ryanair.
They both suffer from M.E. so early starts are a no-no. My father-in-law can't stand or walk for long periods so he rang in plenty of time (3 weeks prior) to arrange for a wheelchair and a pusher to help him out to the plane. Never been a problem on any other airline.
They arrive at the airport 4 hours before to leave them plenty of time, and although the check-in agent had the request confirmed on her screen, she said they couldn't have a wheelchair as Ryanair "aren't insured" to deal with wheelchair pax. They questioned how they were supposed to get out to the aircraft and were told "You'll have to fight the scrum like everybody else".
They then had to walk right through the airport with regular stops which took half an hour, stand for half an hour at security by which time the father-in-law could stand no longer.
They weren't given priority boarding as disabled passengers, and had to walk out to the aircraft.
They arrived at DUB
and were treated fine and given a wheelchair and pusher, likewise on the way back but guess what - as soon as they landed back at EMA
they had no wheelchair even when requested.
Are Ryanair allowed to do this? I would have thought that it would be classed as discrimination?
It just seems appalling that they were of absolutely no help whatsoever at EMA
- at least the DUB
staff were more sympathetic (although they weren't Ryanair employees but Aer Rianta apparently).