Orion737
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Sun Jun 05, 2005 4:10 pm

A friend has come back off her holiday with the shakes! She flew out for Corfu from East Midlands on Excel Airways, lovley service she said, nice hot meal.

Flew back from Corfu on a Viking MD83. This is as she told me, completley unpromted:

"I was starving, I hadnt had a meal at the airport because I thought we would get one on the plane as we had coming out. It never occured to me it would be a different airline. When we got bussed to the aircraft I though 'oh god' whats that' (refering to the Viking MD83 greeting her)

I felt a bit nervous because I had never heard of them and it looked different to all the others, this had engines at the back and was really long and skinny. I started to get scared and even more so when we got on through these stairs at the back in the tail. It was like a secret passage, you walked up and you were inside the plane at the tail. The door hole was like a little trap door. drawbridge thing. I waas shitting myself.

We were sat two rows from the back and Darren (her boyfriend) seat was like, really springy, and the woman at the back of him said 'that fellas got a rocking chair' The noise as we took off was really loud. I was very worried.

Al the stewardess's talked funny like her with blond hair out of ABBA!

Anyway, I was starving and looking forward to a meal like we had coming but do you know what? There was no meal and the hostess said we only have sandwiches or pringles for sale! I couldnt believe it! How come we had no meal and only offered a sandwich which we had to pay for? Anyway, I had a cheese sandwich because I was starving. We even had to pay for a cup of tea! It was free on Excel!

I wanted to go to the toilet. I was desperate but the toilet was right at the back of us, near that funny trapdoor and I was too scared to go so I held it all the way back to Eat Midlands. It was the worst flight ever. I reckon nothing to them and I am telling travel agent I dont want to fly with Viking anymore!"

Now my friend who told me this, knows nothing about aviation but flies a couple of times a year on holiday. Those who say that the average passenger knows or cares nothing about the plane/airline/service and just wants the cheapest havent met my friend and apparently a lot of other paople on the plane were grumbling.

[Edited 2005-06-05 09:11:44]
 
wunala
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Sun Jun 05, 2005 4:25 pm

I would be to. At least they arrived safely, but to be expecting a certain level of service and not getting it is disappointing. The travel agent should have made it clear to her, that there would be 2 different operators and that their service levels differed. Or maybe it was a subsitute plane, in which case, I would seek compo from the travel agent. If this i the case, then she had paid for inflight service, and was expecting similar to o/w journey. She may be able to claim as there was no specific performance relating to the contract that she entered into.

Good luck to her.
 
RedDragon
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Sun Jun 05, 2005 6:15 pm

Well, there I was expecting something worthy of a "horror"... not exactly the same, equipment substitution and no paid-for food, is it?
 
Orion737
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Sun Jun 05, 2005 6:18 pm

I was just pointing out that your average passenger does actually care about what airline/aircraft/service they receive.

My friend ften dosent even notice what airline it is but when it was an airline she had not heard of and when the plane was different to the 757 and Arbus she is no doubt used to, she did notice!

Also flying out on Excel and flying back with Viking really showed up the differences in service.
 
diesel1
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Sun Jun 05, 2005 6:22 pm

Quoting Orion737 (Thread starter):
felt a bit nervous because I had never heard of them and it looked different to all the others, this had engines at the back and was really long and skinny. I started to get scared and even more so when we got on through these stairs at the back in the tail. It was like a secret passage, you walked up and you were inside the plane at the tail. The door hole was like a little trap door. drawbridge thing. I waas shitting myself.

Give her a slap and tell that's what MD83s are like. Narrower than 737s/757s/A320 etc...

Quoting Orion737 (Thread starter):
The noise as we took off was really loud. I was very worried.

It's an MD-83... noiser down the back where the engines are (would have been very quiet up fron though...)

Quoting Orion737 (Thread starter):
We were sat two rows from the back and Darren (her boyfriend) seat was like, really springy, and the woman at the back of him said 'that fellas got a rocking chair'

Did she speak to the cabin crew about the seat that may have been broken?

Quoting Orion737 (Thread starter):
Al the stewardess's talked funny like her with blond hair out of ABBA!

What's the problem here? The stewardess was Swedish...

Quoting Orion737 (Thread starter):
I wanted to go to the toilet. I was desperate but the toilet was right at the back of us, near that funny trapdoor and I was too scared to go so I held it all the way back to Eat Midlands.

It's an MD-83...

A couple of points...


If she had paid for an inflight meal, and didn't get it there may be an opportunity to get a couple of quid back... whether it's worth the effort is questionable... Don't blame the airline for the lack of food, it's what the charterer agrees.

Did her flight tickets say she was on Viking on the way back?

No question about compensation for a subcharter though - she will find the terms and conditions she agreed to (but probably never read) when booking the flight/holiday will have this covered  Smile

Quoting Orion737 (Thread starter):
Those who say that the average passenger knows or cares nothing about the plane/airline/service

Based on what your friend told you, I'd agree with them.

There was no 'Viking Charter Flight Horror'
I don't like signatures...
 
wunala
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Sun Jun 05, 2005 6:23 pm

Quoting RedDragon (Reply 2):
Well, there I was expecting something worthy of a "horror"... not exactly the same, equipment substitution and no paid-for food, is it?

To me, that would be a horror. Its all relative.

As an example, if you ordered a Big Mac and were expecting a Big Mac with bun, meat, gerkin and whatever else it comes with, and it only came with bun and meat, you'd be upset too.
 
Orion737
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Sun Jun 05, 2005 6:26 pm

Or all it came with was a napkin and no food! As was the case with Viking Big grin
 
Orion737
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Sun Jun 05, 2005 6:29 pm

Average holidaymakers knows or cares little when its the usual, Monarch, First Choice, Tommy Cook or Thomson when an unknown viking turns up and its an aircarft type that is 'different' from the usual the pasenger notices and gets afraid or thinks the tour company is pulling a fast one. That isnt the case of course, but your average punter who flies once a year, may think it is
 
jafa39
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Sun Jun 05, 2005 7:05 pm

And there I was thinking that one of the worst horrors was to be served Airline Food....something beige, something green, a brown thing.......

Or Chicken noodles for brekkie!

 Wink
We, the undersigned, do hereby consent.....
 
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solnabo
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Sun Jun 05, 2005 7:30 pm

To bad she didnt had a smörgåsbord on the MD-83 Viking w a Agneta look-a-like f/a....*do ju vant meetbålls vith the potatåås*

Funny story though!

Micke//SE Big grin
Airbus SAS - Love them both
 
planespotterx
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Sun Jun 05, 2005 7:38 pm

Just one question..is your friend Blonde lol.

Maybe you should mention how safe the MD83's actually are, the fact they have a door at the tail is because its so she can escape out easier should they have to ditch, and if she wants to go to the loo then just bloody go, the "trapdoors" not going to fly-open like on "Alive" and suck her out.
Its not the fall that kills u, its the sudden stop at the end..
 
trident2e
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Sun Jun 05, 2005 7:54 pm

Quoting Diesel1 (Reply 4):
Give her a slap and tell that's what MD83s are like

Very funny, I nearly fell of my chair with laughter when I read that! Spot on though, sounds like the silly woman needs a good slap.
 
Capital146
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Sun Jun 05, 2005 8:07 pm

I think most British people who travel on charter airlines have been far too used to the 'run of the mill' B737's/B757's/A320's over the years with their two engines under the wings and which all look more or less the same to most people who have no interest in aviation. The MD-83 does look different but I think your friend has overreacted somewhat. I'm sure there would be very few people who would be 'too scared' to go to the rear toilet! Common sense should at least have told her that the aircraft has been designed in this way and that the ventral airstairs aren't going to magically open the minute she steps up to the toilet door! It sounds as though your friend could be a bit of a nervous flyer and maybe finds anything out of the norm unsettling.

Quoting Orion737 (Reply 7):
Average holidaymakers knows or cares little when its the usual, Monarch, First Choice, Tommy Cook or Thomson when an unknown viking turns up and its an aircarft type that is 'different' from the usual the pasenger notices and gets afraid or thinks the tour company is pulling a fast one.

I think the average holidaymaker is usually too excited or half-pissed getting on a charter flight to care or notice. Another MD-83 operator, Spanair, has carried hundreds of thousands of British holidaymakers on these aircraft for the past 15 years or so. I'm sure that if tour operators had been inundated with complaints regarding the type then something would be known by now.
Like a fine wine, one gets better with age.
 
SignalOne
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Sun Jun 05, 2005 8:35 pm

Hi,

There does not seem to be any Horror, if not getting any food and a broken seat is Horror, well... Its bad, but is not Horror. I would think that most passengers would notice bad service, and thanks for submitting some evidence Orion.

Viking are operating for Air Scandic at the moment, and Air Scandic MD-83's are labeled "Operated by Viking" or something. So if you are scedualed to travel with Air Scandic, and its an MD-83, it could be in Viking colours, or in Air Scandic colours. They are co-operating with each other as far as the MD-83's.

What day did your friend return?, I got this picture of a Viking at Nottingham East Midlands on 29/05/05:

http://i3.photobucket.com/albums/y97/SignalOne/ANOTTINGHAMEASTMIDLANDSAIRPORTVIKING.jpg

Quite a few Viking aircraft are also being used by Air Scandic, so maybe Excel used an Viking Aircraft, which was being operated for Air Scandic.

Viking Airlines is Swedish, and so Cabin Crew are prone to sound like various members of ABBA.  bigthumbsup 

Cheers,
Golf - Bravo Romeo India Foxtrot
 
BMIFlyer
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Sun Jun 05, 2005 8:50 pm

Quoting Planespotterx (Reply 10):
is your friend Blonde

 rotfl 

Classic Big grin


Lee
Sometimes You Can't Make It On Your Own
 
Orion737
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Sun Jun 05, 2005 10:10 pm

Admittedly she is blond, though not necessarily natural Big grin
 
jmc757
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Mon Jun 06, 2005 12:25 am

Excel dont have any Corfu flights from East Midlands, although they will sell you a seat on an Air Scandic flight. Therefore, its reasonable to asume it was ticketed as SCY, and to fly out on XL was a bonus (maybe subbing for SCY?). So if this person really is terrified by anything other than 757/A320 maybe she should research her package deal a bit more before booking next time.

Still wondering how an MD83 and no food constitutes a horror?

[Edited 2005-06-05 17:26:37]
 
Orion737
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Mon Jun 06, 2005 1:00 am

Listen. I saw the tickets, she came with them before she left. Carrier was named as Excel and Code in and out XLA. The Viking, no-frills was a shock to her and from what she told me, all the other pax too!
 
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eksath
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Mon Jun 06, 2005 1:25 am

"Heard Of Viking Charter Flight Horror"

.....I think i missed the horror part in the story
So was it the:

1) rear entrance
2) engine noise
3) blonde swedish FA
4) possible broken seat
5) fear of trapdoors hence inability to use toilet
6) other

.....can someone point me toward it?  confused 
World Wide Aerospace Photography
 
luv2fly
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Mon Jun 06, 2005 1:44 am

Quoting Eksath (Reply 18):
"Heard Of Viking Charter Flight Horror"

.....I think i missed the horror part in the story
So was it the:

1) rear entrance
2) engine noise
3) blonde swedish FA
4) possible broken seat
5) fear of trapdoors hence inability to use toilet
6) other

.....can someone point me toward it?

I have to agree, also coming from a charter tour operator back ground it is not uncommon to have your carrier have to sub service from time to time. You do get what you pay for in this industry.
You can cut the irony with a knife
 
Orion737
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Mon Jun 06, 2005 1:46 am

It was written tongue in cheek. Lighten up. I thought it might make you smile because it did when she told me the little narrative.
 
iwok
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Mon Jun 06, 2005 2:37 am

Quoting Eksath (Reply 18):

1) rear entrance
3) blonde swedish FA
4) possible broken seat

Ahhhhh.. The possibilities.  Wink

iwok
 
dutchjet
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Mon Jun 06, 2005 2:49 am

The horror of this story is that it will probably end up on one of those British Consumer Shows and all of the passengers will demand compensation since the flight was not up to their standard. Can you imagine - no meal, no IFE and you had to pay for tea - the pax must have paid atleast 30 or 40 british pounds per person for the flight - they were certainly entitled to SkyBeds, champaegne and caviar.

And, how can pax be expected to fly on a long skinny plane with engines on the back? What is this world coming to?

Funny post by the way!
 
ASMD80
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Mon Jun 06, 2005 6:51 am

Quoting Dutchjet (Reply 22):
And, how can pax be expected to fly on a long skinny plane with engines on the back? What is this world coming to?

It happens to me all the time. For some random reason, most of my flights with AS are on MD-80s.

Quoting Orion737 (Thread starter):
"I was starving, I hadnt had a meal at the airport because I thought we would get one on the plane as we had coming out. It never occured to me it would be a different airline. When we got bussed to the aircraft I though 'oh god' whats that' (refering to the Viking MD83 greeting her)

Viking does ops for Air Scandic, so that must be why this person was thinking this way. Read the remark of this photo:


View Large View Medium
Click here for bigger photo!

Photo © T Silgrim



Quoting Orion737 (Thread starter):

We were sat two rows from the back and Darren (her boyfriend) seat was like, really springy, and the woman at the back of him said 'that fellas got a rocking chair' The noise as we took off was really loud. I was very worried.

It's better to tell the person that MD-83s barely meet Stage III noise requirements. Dont worry, in the future there will be Stage IV hushkits for MD80 engines  Wink
Some things are actually better at 30,000+ feet...
 
IDAWA
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Mon Jun 06, 2005 7:35 am

I understand that your friend's experience may have been frustrating and disappointing, but I think that the "flight horror" definition is exaggerated.

If crap service is the horror, how would she call having been aboard SAS flight 751 in 1991?



Even if everybody survived, this is what I call a flight horror!

I-DAWA
Flown on: 319, 320, 321, 340, 727, 737, 747, 757, 767, 777, DC9, D10, M11, M80, 146, EM2, BEH, CRJ, DH8, L4T.
 
aviationwiz
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Mon Jun 06, 2005 7:46 am

Quoting Orion737 (Reply 3):
I was just pointing out that your average passenger does actually care about what airline/aircraft/service they receive.

Maybe in the airline & service categories, because that's obvious, but obviously not in the aircraft category.

Sure she noticed a change from your average looking 2 holer under the wings (we were never told what plane she was expecting.) Would she have noticed a change from, say, an A320 to a B757, like all of us would? Probably not.

If that's a horror...then what would the rough landing that the folks are sueing over be? A catastrophe?

That's just some bad luck, a horror would be like, loosing all sorts of power at FL350, trying to glide to the nearest airport, and getting the power back at a lower altitude, like that one BA flight.
Proudly from the Home of the Red Tail.
 
wjcandee
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Mon Jun 06, 2005 9:03 am

She started freaking when she had to take a bus to the plane. Otherwise, she never would have noticed a thing.
 
FlyingTexan
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Mon Jun 06, 2005 10:32 am

Tell your friend thanks for the laugh! This is classic.

Quoting Wjcandee (Reply 26):
She started freaking when she had to take a bus to the plane

Yea.

This reminds me of when passengers start freaking out when entering an ERJ. ‘OMG – it’s a smaller plane! Eeek! - Even though the flight number is 345678 operating out of Gate B362c of the COMMUTER terminal on XYZ Airline EXPRESS, signs are everywhere, and those tiny planes are clearly visible out the terminal windows.
"Wouldn't your boss like to fly home nonstop at 4:30 on a Friday afternoon?" -Airline Exec to Congressional Staffer
 
AR1300
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Mon Jun 06, 2005 11:46 am

Quoting Planespotterx (Reply 10):
the fact they have a door at the tail is because its so she can escape out easier should they have to ditch,

Actually that door is for airports that lack jetways.Most airports didn't have them when the MD was designed.Like thae ones that pop out of the fuselage of the 737 right under the door in the left side.
No security thing whatsoever.My two cents.

Mike
You are now free to move about the cabin
 
ASMD80
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Mon Jun 06, 2005 12:28 pm

Quoting Planespotterx (Reply 10):

Maybe you should mention how safe the MD83's actually are, the fact they have a door at the tail is because its so she can escape out easier should they have to ditch,

The tail exit cannot be used in a water landing/ditching.
Some things are actually better at 30,000+ feet...
 
Type-Rated
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Mon Jun 06, 2005 1:48 pm

It sounds to me like she was having an anxiety attack. The more things she noticed, the more "frightened" she became.
I just can't believe that she was worried about the "trap door" at the rear popping open in flight! Just when I thought I had heard it all!
Fly North Central Airlines..The route of the Northliners!
 
JGPH1A
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Mon Jun 06, 2005 3:30 pm

Ermmm, yes. Wow, a real horror story, I shan't sleep for weeks ! The stewardess was BLONDE ? OMG - alert the media !

When I saw the topic I was imagining something like those 5 day Travel City Direct hurricane horror stories where all the TCD staff scarpered and left the pax to fend for themselves in the terminal, and half of them resort to cannibalism or something.
Young and beautiful and thin and gorgeous AND BANNED ! Cya at airspaceonline.com, losers
 
ASFlyer
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Mon Jun 06, 2005 4:03 pm

This whole thread is so amusing. Perhaps this person shouldn't have caviar taste with her cheez whiz and wheat thins budget.
 
wjcandee
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Mon Jun 06, 2005 4:21 pm

Quoting ASMD80 (Reply 29):
Quoting Planespotterx (Reply 10):

Maybe you should mention how safe the MD83's actually are, the fact they have a door at the tail is because its so she can escape out easier should they have to ditch,

The tail exit cannot be used in a water landing/ditching.

I'm pretty sure that the guy was being funny. As in, "Tell her it's much safer on one of those little planes because they get to the ground faster when they are crashing."

Of course, the 727 also had the ventral stairs, for the reason stated in reply 28, and they were extensively used. Heck, DL used them right up to the end on the Air Shuttle because they could board and deboard their premium Shuttle pax faster through two entrances. The DC-9 had the L1 airstairs for the same reason -- many smaller airfields, to which it was designed to fly, had no jetways.

In any event, highly amusing.
 
BCAL
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Mon Jun 06, 2005 9:52 pm

Reminds me of the time when I was much younger and refused to book a holiday to Corfu, as the flight was operated by a Dan-Air Comet 4B. Instead I booked a holiday to Crete flying with a British Airtours 707. Imagine my horror when, on the return flight, a Dan-Air Comet 4 had been substituted for the KT 707!

Back to the topic, this is no horror story and makes us Brits look Nerds!

OMG, the plane has no engines under its wings!
OMG, the stewardess is blonde!
OMG, there is a door where the floor should be!

Doubtless this will make headlines for next Sunday's News of the World (for non-Brits that is a cheap tabloid Sunday newspaper whose headline is normally something like "Man finds purse on bus"!)

Were they playing Abba songs when your friend boarded? "Take a Chance on Me" would have been appropriate!
MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
 
JGPH1A
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Mon Jun 06, 2005 9:58 pm

Quoting BCAL (Reply 34):
Reminds me of the time when I was much younger and refused to book a holiday to Corfu, as the flight was operated by a Dan-Air Comet 4B.

WHYYY ?? I'd have given my eye-teeth to fly on a Comet ! Was this before you became an anorak ?
Young and beautiful and thin and gorgeous AND BANNED ! Cya at airspaceonline.com, losers
 
BCAL
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Mon Jun 06, 2005 10:10 pm

Quoting JGPH1A (Reply 35):
Was this before you became an anorak ?

Well before I became an anorak, and also because of a bad experience in a Comet when the cockpit window cracked at cruising altitude. Eventually realised that a cracked window could happen in any aircraft, so the Comet was soon back in my good books.

There is a programme on Channel 5 (UK) this evening about the BA BAC 1-11 whose cockpit windscreen blew out, almost taking the captain with it.
MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
 
cornish
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Mon Jun 06, 2005 10:12 pm

God grief - you think that's a horror story? I had to fly all the way back from SIN in economy over the weekend - now that's a horror story for someone like myself who is accustomed to considerably more comfort in life Big grin

As for this woman. I do hope she doesn't start breeding.... Wink
Just when I thought I could see light at the end of the tunnel, it was some B*****d with a torch bringing me more work
 
JGPH1A
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Mon Jun 06, 2005 10:15 pm

Quoting Cornish (Reply 37):
I had to fly all the way back from SIN in economy over the weekend - now that's a horror story for someone like myself who is accustomed to considerably more comfort in life

Oh the humanity ! Write to the Daily Mail at once, and "Watchdog".

Poor sausage  cry 
Young and beautiful and thin and gorgeous AND BANNED ! Cya at airspaceonline.com, losers
 
cornish
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Mon Jun 06, 2005 10:18 pm

Quoting JGPH1A (Reply 38):
Oh the humanity ! Write to the Daily Mail at once, and "Watchdog".

The letters have already been posted Big grin

How dare SIA not upgrade me to first class when I only paid economy - don't they know who I am?? I urge everyone to avoid such obscure little airlines in future.  Wink
Just when I thought I could see light at the end of the tunnel, it was some B*****d with a torch bringing me more work
 
JGPH1A
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Mon Jun 06, 2005 10:23 pm

Quoting Cornish (Reply 39):
don't they know who I am??

Apparently they do  Smile
Young and beautiful and thin and gorgeous AND BANNED ! Cya at airspaceonline.com, losers
 
cornish
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Mon Jun 06, 2005 10:27 pm

Quoting JGPH1A (Reply 40):
Apparently they do

Well they didn't bump me off (a completely full flight) so perhaps they don't after all  Wink
Just when I thought I could see light at the end of the tunnel, it was some B*****d with a torch bringing me more work
 
JGPH1A
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Tue Jun 07, 2005 3:21 pm

Quoting Cornish (Reply 41):
Well they didn't bump me off (a completely full flight) so perhaps they don't after all

Silly SIA. They'll learn  Smile
Young and beautiful and thin and gorgeous AND BANNED ! Cya at airspaceonline.com, losers
 
jafa39
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Tue Jun 07, 2005 6:21 pm

Quoting BCAL (Reply 34):
"Man finds purse on bus"!)

Was it NOTW or the Star that ran the story about a double-decker bus on the moon?

I think NOTW, if I remember correctly, would only run the Viking story if the FA was topless!!??  Wink
We, the undersigned, do hereby consent.....
 
BCAL
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Tue Jun 07, 2005 6:32 pm

Quoting Jafa39 (Reply 43):
Was it NOTW or the Star that ran the story about a double-decker bus on the moon?

It was the newspaper called Sunday Sport, if I remember correctly, that published this story. They also claimed Margaret Thatcher was really an alien in disguise!

Quoting Jafa39 (Reply 43):
I think NOTW, if I remember correctly, would only run the Viking story if the FA was topless!!??

Or she was a ten times a night nympho!
MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
 
cornish
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Tue Jun 07, 2005 6:43 pm

Quoting BCAL (Reply 44):
Quoting Jafa39 (Reply 43):
Was it NOTW or the Star that ran the story about a double-decker bus on the moon?

It was the newspaper called Sunday Sport, if I remember correctly, that published this story. They also claimed Margaret Thatcher was really an alien in disguise!

I don't remebe rthe double decker bus but I do remember the World war 2 bomber on the moon - complete with picture of a B17 parked on it  Silly

Quoting BCAL (Reply 44):
Quoting Jafa39 (Reply 43):
I think NOTW, if I remember correctly, would only run the Viking story if the FA was topless!!??

Or she was a ten times a night nympho!

Or she'd slept with David Beckham....
Just when I thought I could see light at the end of the tunnel, it was some B*****d with a torch bringing me more work
 
BCAL
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Tue Jun 07, 2005 7:10 pm

Quoting Cornish (Reply 45):
Or she'd slept with David Beckham....

Who is this David Beckham...of which airline is he the chairman?  stirthepot 
MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
 
cornish
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Tue Jun 07, 2005 7:11 pm

Quoting BCAL (Reply 46):
Who is this David Beckham...of which airline is he the chairman?

I think its called flyEgo or something similar Big grin
Just when I thought I could see light at the end of the tunnel, it was some B*****d with a torch bringing me more work
 
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solnabo
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Tue Jun 07, 2005 7:36 pm

I think Beckham is called the "Big Dipper" in España..........

Micke//SE  Wink
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