Birdwatching
Topic Author
Posts: 3574
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I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 6:32 am

It is amazing! I never would have thought this would work, but it did!

After flying two transatlantic round trips on Icelandair within a year, I noticed that I had flown on pretty much all of their 757 aircraft except four! Naturally I hoped that I would be flying on one or two of the missing ones. After doing some research, I knew I wouldn't be flying on 2 of the 4, since one of them is a -300 and thay don't use them on FRA or JFK legs, and the other one is a Y class only cabin, so this one wouldn't be flying either. So this left me to hope for TF-FIP "Leifur Eiríksson" and TF-FIO "Valdis"!


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Photo © Andreas Hoppe



First I thought I might write them an email to ask which plane was scheduled, but this wouldn't have changed anything really, what difference did it make to know the reg# three days before or at the airport.
So I decided to ask for that specific plane to be scheduled! I dug up all kinds of email ad's on their website (sales, reservations, ff program...) and hoped one of them could forward my message to scheduling or operations. This was 10 days before the flight. Here's what I wrote:

---
Dear Ladies and Gentlemen,
Could you please forward this email to Icelandair Operations?
Thank You!
---
Dear Ladies and Gentlemen at Icelandair Operations!

I have enjoyed flying across the Atlantic on Icelandair a couple of times in the last year, on 6 different 757 aircraft on New York - KEF - Frankfurt routes. Once I have even stopped in Iceland to visit this beautiful country for a week.

I have a question: I am an aviation enthusiast, and I think it is very interesting that with only two round-trip flights from Europe to North America, you can almost fly with the entire Icelandair Fleet! The next time I will be flying FRA-KEF-JFK on June 2, on your flights 521 and 615.
Until today, I have flown on all your 757 aircraft except TF-FIJ, TF-FIK, and TF-FIO.

Is there any chance I might be flying with one of these airplanes next week? If not, and if it doesn't make any operational difference, would there be any chance to schedule one or two of them for my flights?

Thank you very much! Takk! And thank you for all the wonderful flying experiences on Icelandair!
---

OK so I sent this, and I didn't expect anything to happen really. But then, less that 24 hours later, I received this email from Scheduling:

---
Dear Mr Kupke!

I have scheduled TF-FIJ to operate the Frankfurt-Keflavik flight on the 02 June and then I have scheduled TF-FIO to operate Keflavik-New York 02 June, but unfortunately we can not promise that this is going to stay like that. We do move our flights from one aircraft to another according to bookings and arrival times, And because Frankfurt is one of our first flights from Keflavik in the morning we will have to use one of the first aircraft's to arrive so we do not have any delays.
We will probable not be using TF-FIK on those routes that day because of the bookings, TF-FIK has a different interior and fewer seats.
---

To make things perfect, I was given a business class ticket at check-in... With the remark "UPG FQTV" printed on it, even though I had just joined the ff club 2 weeks before!

What a great experience, and how lovely to see that small airlines can be REALLY flexible to their customer's demands, even if they are completely crazy! Way to go Icelandair!
All the things you probably hate about travelling are warm reminders that I'm home
 
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Starlionblue
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 6:34 am

That is f***ing amazing.....

As for being crazy, it probably didn't cost them a cent apart from some planner time.
"There are no stupid questions, but there are a lot of inquisitive idiots." - John Ringo
 
Fly2HMO
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 6:37 am

Wow, thats the nicest thing ever an airline has done for a passenger. Way to go Icelandair!!!  praise   hyper 
 
IADBGO
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 6:37 am

That is pretty remarkable. Although as you say they are a small airline...so that small size probably made it easier for them to accomidate your request. I'm sure the upgrade was a nice thing for them to throw in as well.

IADBGO
 
Birdwatching
Topic Author
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 6:40 am

Quoting Starlionblue (Reply 1):
As for being crazy, it probably didn't cost them a cent apart from some planner time.

Actually, that is true. I think the reason why they did it so easily was because all their 757s are the same interior, and all leave KEF at the same time and come back at the same time.
All the things you probably hate about travelling are warm reminders that I'm home
 
stirling
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 6:41 am

That is one great story!

 Smile
Delete this User
 
Sabena332
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 6:43 am

Simply amazing! This is what I call really great customer service!

Way to go Icelandair!

Patrick
NZ1's mother is a disgusting crack-whore and his father is a worthless alcoholic!
 
antiuser
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 6:47 am

Wow, that's great. It shows they really do care for their passengers.
I wish I was as lucky as you... last year I wrote AA Ops to try and get the reg of the 772 I took on GIG-GRU-JFK and they said they couldn't disclose the reg for "security reasons". Yeah, right...
Azzurri Campioni del Mondo!
 
3201
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 8:12 am

Quoting Antiuser (Reply 7):
they said they couldn't disclose the reg for "security reasons".

We need a new thread for the most outrageous thing an airline claimed was a security issue. Has anyone yet been told they can't have the whole can of Coke for security reasons?

Birdwatching -- I have to agree, this is truly impressive. Given the scheduling issues of total hours for both airframes and engines, etc. -- plus the fact that this actually *could* have been a security issue! -- I would never have believed they'd do anything like this. (I guess it's possible you were just lucky with what they had scheduled and were pulling your leg, but it's a lot more fun to ignore that!) Nice way to get an upgrade, too.  Smile
7 hours aint long-haul
 
luv2fly
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 8:16 am

This story brought a smile to my face. Way to go.
You can cut the irony with a knife
 
squirrel83
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 8:23 am

Congratulations, that's quite amazing but none the less VERY VERY AWESOME . . WOW!
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Boogyjay
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 8:24 am

You lucky man. Don't you feel a bit like a Sheikh?

 snooty  With a very posh accent "Valet, could you organise my next trip on Reg# XXX please?... And install the new UPG FQTV seat of course..."
 
USAFHummer
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 8:25 am

Great work Birdwatching...customer service like that is just amazing, and far above what I'd ever expect from any airline...congrats!

Greg
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kaniksu
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 8:33 am

That's pretty amazing... I doubt any US airline would do that  Wink
 
LeonB1985
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RE: I Successfully Requested A 757 Reg# Be Schedul

Wed Jun 15, 2005 8:39 am

What great customer service! Can't think of [m]any other airlines who would even acknowledge such an email, let alone take any notice of it and 'action' your request. Nice work Icelandair! Big grin
From the construction site that is better-known as London Heathrow Airport
 
pictues
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 8:39 am

My dad did that once with Air Canada, he wanted to fly on fin 264, the one painted in TCA Colours, so he phoned Ops and they put a note on it and said he would try to schedule it and it was scheduled on the flight. of course he woirks for AC, that is why he had the number, but even AC has done it.
 
HOMER71
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 8:51 am

That is truly amazing.

I'm going to email CO to see if they can get Peter Max for my trip to LGW next month...  Wink
"On spaceship earth there are no passengers...only crew."
 
Newark777
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 8:52 am


I'm going to email CO to see if they can get Peter Max for my trip to LGW next month...


With the way they juggle those 772's on all those routes, I doubt you would get very far. You never know, though.  Wink

Harry
Why grab a Heine when you can grab a Busch?
 
ACdreamliner
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 8:54 am

wow! yeah, thats really good. i might ask ask BMIbaby to do that in future i have so far only flown on one doubler, which i am told is now leaving the fleet anyway. In the last year i have flown:

BMI Baby Boeing 737 3L9 G-OGBE 5th November 2004 EMA EDI 26A
BMI Baby Boeing 737 59D G-BVZE 7th November 2004 EDI EMA 24F
BMI Baby Boeing 737 3L9 G-OGBD 15th December 2004 EMA EDI 21F
BMI Baby Boeing 737 59D G-BVKB 9th January 2005 EDI EMA 21A
easyJet Boeing 737 36N G-IGOK 26th January 2005 EMA EDI 16C
easyJet Boeing 737 33V G-EZYT 5th Feburary 2005 EDI EMA 13A
BMI Baby Boeing 737 3Q8 G-TOYC 18th March 2005 EMA EDI 24F
BMI Baby Boeing 737 37Q G-ODSK 16th April 2005 EDI EMA 24F
BMI Baby Boeing 737 37Q G-ODSK 22nd May 2005 EMA EDI 14A
easyJet Boeing 737 36N G-IGOR 26th May 2005 EDI EMA 12B


so hope to fly in some more of the G-TOY? aircraft. i think they are up to E now?
Where are you going?
 
EGGD
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 9:28 am

Wow, that's pretty amazing. Good job Icelandair! I had a pretty average experience flying with them, although they did let us change seats from the ones we were sitting in because we had the seat next to the door (not a very nice place, right next to the lavatories/bulkhead too).
 
LipeGIG
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 9:49 am

Really amazing!
That's why I think Birdwatching will fly Icelandic for ever. A single, smart and polite answer to the customer that is much than a single upgrade.

Expect all airlines could see this example.

Regards,
Felipe
New York + Rio de Janeiro = One of the best combinations !
 
LHB727230Adv
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 10:03 am

Unbelievable, lucky you Birdwatching. I wish other airlines would use this as an example and do the same.

Cheers,
Alex  bigthumbsup 
 
worldxplorer
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 10:58 am

That is one of the coolest stories I've heard in a long time.

If I could, I would add Icelandair to my respected users list. They definitely earned it!

WorldXplorer
 
vatveng
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 11:02 am

Quoting 3201 (Reply 8):
Has anyone yet been told they can't have the whole can of Coke for security reasons?

You know... even a person of my limited hand strength can bend a Coke can and make pointy and even sharp edges...  stirthepot 
 
3201
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 11:35 am

Quoting Vatveng (Reply 23):

You know... even a person of my limited hand strength can bend a Coke can and make pointy and even sharp edges...

OK -- you make one of your pointy coke cans and I'll meet you in a dark alley with a ball-point pen and my spare laptop battery.  Silly
7 hours aint long-haul
 
avek00
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 11:39 am

Quoting Antiuser (Reply 7):
last year I wrote AA Ops to try and get the reg of the 772 I took on GIG-GRU-JFK and they said they couldn't disclose the reg for "security reasons". Yeah, right...

Actually, it's a VERY valid security issue. Some airports actually have rules/law on the books banning photographs of aircraft tail registrations, though enforcement is sporadic at best.
Live life to the fullest.
 
ContnlEliteCMH
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 11:45 am

Quoting 3201 (Reply 24):
OK -- you make one of your pointy coke cans and I'll meet you in a dark alley with a ball-point pen and my spare laptop battery.

Yeah? I'll show up with my CD shards and we'll have it out! It's a rumble, I tell you! A RUMBLE!!!  box 
Christianity. Islam. Hinduism. Anthropogenic Global Warming. All are matters of faith!
 
planemannyc
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 11:57 am

THAT IS THE COOLEST STORY I HAVE READ ON A.NET.

Congratulations!

I have to say that Icelandic people are among the friendliest. When I flew on Icelandair, I requested permission to take photographs, and I got two emails from the airport director and security chief welcoming me to Iceland. They actually take the time to reply, or as in this case, do a lot more!

WAY TO GO ICELANDAIR.

Best,

Wasim / Planemannyc
 
9v-svc
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 12:03 pm

I tried emailing to TG To schedule HS-TEK on one of my routes , BKK-PVG . They were courtesy enough to reply me explaining that the route plans for every aircraft had been planned and it's hard to change the schedule unless there is a tech problem . Nice of them to reply me.
Airliners is the wings of my life.
 
DeltaMIA
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 12:07 pm

I am guessing they have gained themselves a loyal customer.
It's a big building with patients, but that's not important right now.
 
trekster
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 12:24 pm

WOW

Great story, they must really love there pax to do that.

I remember last year i emailed QF to ask if i could get the rej of all the lanes i had (also to tell em they were ace)

They responded by asking for my address which i sent em

3 weeks later, a load of QF stuff arrived in the post,along with QF reg numbers for the 3 flts i had with them in 2001.

THANKS QF
Where does the time go???
 
IslipWN
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 12:31 pm

AMAZZZZZZING!!!




Joe
 
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NZ1
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 2:49 pm

Quoting Avek00 (Reply 25):
Quoting Antiuser (Reply 7):
last year I wrote AA Ops to try and get the reg of the 772 I took on GIG-GRU-JFK and they said they couldn't disclose the reg for "security reasons". Yeah, right...

Actually, it's a VERY valid security issue. Some airports actually have rules/law on the books banning photographs of aircraft tail registrations, though enforcement is sporadic at best.

Just out of interest, why is it a security issue. What does it matter if you know the rego of the aircraft you are flying. I mean, the info is so easy to get from numerous sources anyway. Typical overhyped yanks.....again. LOL
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BNE
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 5:22 pm

Great story, thanks for posting it.
Why fly non stop when you can connect
 
IanatSTN
Posts: 564
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RE: I Successfully Requested A 757 Reg# Be Schedul

Wed Jun 15, 2005 5:35 pm

Wow, with an upgrade as well! Congratulations, and thanks for posting!

Cheers,
Ian.
Ian@STN ::
 
BestWestern
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 5:52 pm

There are still aviation people running airlines. What a nice story.
You are 100 times more likely to catch a cold on a flight than an average person!
 
startknob
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 5:57 pm

What a great amazing experience - WOW.
Congrats to you and Icelandair!

Question to the A.net staff: Is it possible to make a section on A.net for "Excellence in customer service threads?" I really would not like to loose this timeless piece of great story under 100s of threads and later in the archive.
Thnx 4 checking, if possible.

Startknob
When playing cat and mice it's imperative to know, who's the cat.
 
ahlfors
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 5:59 pm

I think in the US, this would be the guaranteed way to NOT get a certain reg#. For "security reasons" of course.
 
Tolosy
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 6:09 pm

Thumbs up for Icelandair !!!
 
Icelandair
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 8:24 pm

Quoting WorldXplorer (Reply 22):
That is one of the coolest stories I've heard in a long time.

If I could, I would add Icelandair to my respected users list. They definitely earned it!

WorldXplorer

Well, you could add me instead although I gotta admit that I had nothing to do with it  Smile Our fleet consisting of basically only 752 is indeed a great advantage for our planners - heard them talk about it many times.
http://www.flugbegleiter.net/
 
atco2b
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 8:51 pm

Im gonna try that with BA... Bring on World Tails!!
Hey, you want to go out for pizza and some sex? What, you don't like pizza?
 
IDAWA
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 9:03 pm

Quoting Sabena332 (Reply 6):
This is what I call really great customer service

And I do, too!

I-DAWA
Flown on: 319, 320, 321, 340, 727, 737, 747, 757, 767, 777, DC9, D10, M11, M80, 146, EM2, BEH, CRJ, DH8, L4T.
 
Santhosh
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 10:21 pm

Thats amazing. Enjoy the flight and have a great time.

Regards
George
Happy Landings :)
 
planespotterx
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 10:39 pm

I guess its pretty amazing Icelandair even took the Email seriously lol, I guess they want customers to "experience" what its like on all aircraft, I mean its costing them nothing as there using the same specs/aircraft on the routes anyway, just changing the reg's round a bit.
lol way to go anyway Icelandair, I'm going to have to book a flight on one of those 752's again (even a 753 if I can), definitely goes to prove that some airlines respect the fact that passengers have actually flown on them in the past, I wonder if this is a reason why they did it..customer loyalty etc.
Its not the fall that kills u, its the sudden stop at the end..
 
miami1
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 10:42 pm

Birdwatching -
I hope that you send a HUGE thank you to Icelandair for their efforts and perhaps mention Icelandair to your friends and family in the future. Free advertising in a way...

I am not saying you wouldn't thank the airline. But aviation is one of a number of industries where truly great customer service is rarely recognised or appreciated.

Good on you for having the initiative to write them and have it pay off!
 
757MDE
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 11:01 pm

Excellent customer service from Icelandair I'm really glad to know there are still Airlines that actually care for their customers.
This bought a smile to my face, and just made me remember the 757 Avianca leased from Icelandair between Q4 2004 and Q1 2005, I had the chance to see it at BOG.

Quoting NZ1 (Reply 32):
Just out of interest, why is it a security issue. What does it matter if you know the rego of the aircraft you are flying. I mean, the info is so easy to get from numerous sources anyway. Typical overhyped yanks.....again. LOL

I'd like to know that too.

Quoting Startknob (Reply 36):
What a great amazing experience - WOW.
Congrats to you and Icelandair!

Question to the A.net staff: Is it possible to make a section on A.net for "Excellence in customer service threads?" I really would not like to loose this timeless piece of great story under 100s of threads and later in the archive.
Thnx 4 checking, if possible.

Startknob

I second that!.
Quisiera volveraamartevolveraquerertevolveratenertecerrrrcaademígirl! Mis ojos lloran porrr ti...
 
LH526
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 11:22 pm

Hi Sören,

great to hear from you. I was kinda proud having met you in FRA with my first words being "It's TF-FIJ". Great to have finally met you!
What Icelandair did was outstanding!

Let's phone this evening OK?

Mario
LH526

P.S. those cutthroats of FRAPORT charged me 12 (TWELVE) EURO parking fees!
Trittst im Morgenrot daher, seh ich dich im Strahlenmeer ...
 
cyclonic
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 11:29 pm

Wow, that is so cool!

WAY TO GO!!  Smile

Well done Icelandair!
Keith Richards: The man that Death forgot...
 
Birdwatching
Topic Author
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RE: I Successfully Requested A 757 Reg# Be Schedul

Wed Jun 15, 2005 11:39 pm

Quoting LH526 (Reply 46):
Hi Soren,
great to hear from you.

Hi Mario! Yeah I'll call you tonight! Damn Fraport... So much money... And all because of me... Well, I brought you some safety cards from FI and AC, maybe that's going to make up for a couple of those fees... and NO I didn't steal them from FI, I asked!

[Edited 2005-06-15 16:54:40]
All the things you probably hate about travelling are warm reminders that I'm home
 
nycfuturepilot
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RE: I Successfully Requested A 757 Reg# Be Scheduled!

Wed Jun 15, 2005 11:39 pm

I am very impressed, thats the way airlines should treat their customers (maybe not always that nice but still well) because i am sure that they have turned you into a loyal customer and have now made the airline more appealing to everyone who read your post. i will definitly try to fly ice air next time i go to europe
Father, Son, HOYA spirit