I was thinking about this when I flew EWR-STT back in March...
At a large hub like CO at EWR, UA at ORD, DL at ATL, etc., how do CSR's get assigned between the ticket counter, the gates, baggage service, etc.? I would assume that everyone is cross-trained to do all the jobs, so do people rotate from day-to-day, weekly, monthly, or what? I would think that the ticket counter would get too crazy after a while and that the gates might be a little more peaceful.
For an airline with possibly hundreds of CSR's at an airport, how does this work? Also, for CSR's at the gate, do you get assigned certain flights to work or do you have a specific gate to cover? Can only certain CSR's do international departures, or can anyone?
What about those at the ticket counter? Do you rotate between international and domestic checkin. At EWR Terminal C, at least, they're on different floors. Do special agents get to work International J/F checkin?
I would love it if someone could answer this for me - I've never known how it works.