kevin
Posts: 1022
Joined: Sat Dec 02, 2000 5:03 am

Bad Experience With BA Exec Club

Sat Jun 25, 2005 3:44 pm

I am a member of BA's frequent flyer program "Executive Club".

In the past few years I have done quite a bit of traveling on Oneworld airlines, and of course got rewarded with a fair amount of miles as well.

In March I have started a grand tour of South east Asia which is due to be completed next week. I am holding a reservation for a Cathay Pacific flight from Bangkok to vancouver via Hong Kong. The initial plan was good. I was planning a grand finale for my journey in the form of an upgrade to Business or first class in Cathay with my BA miles. It turned out to be a complete mess.

My first step was a visit to the BA's city office in Bangkok where I have inquired the sales person about a possibility of an upgrade. That person told me that she cannnot do anything about it (why not?) and that my best bet would be to call the North American BA's center. I asked her why a BA office in BAngkok cannot do it and her answer was "I just sell tickets, you want one?". Hmmm, if an airline is offering a service which in this case is FFP, so why an official airline office cannot help you.

Ok, fine I have called the 1 800 number which is mentionned at the back of the card where I was told that "yes, an upgrade is possible, could you call us back next week? " (why , again?). Called them back next week and may be 10 times after that (because they asked me to) and all I got at the end was "I'm sorry we have nothing available, but you can keep calling us as often as you want we could have an opening anyday". The clerk at the North American office could not answer my question as to why the Bangkok office refused to help me.

Well, to tell you the truth until this day I thought BA was the best airline out there for me. It still is. Their in flight product is great. But why can't they be consistent if you want with their excellence in everything they offer? I mean I hear people saying all the time "I have plenty of miles , but I just don't get a chance to redeem them!". Everytime you are being told that what you are asking for is sold out or unavailable... What is the point?
 
PanHAM
Posts: 8649
Joined: Fri May 06, 2005 6:44 pm

RE: Bad Experience With BA Exec Club

Sat Jun 25, 2005 4:21 pm

Well, just go on BA's website, check in with your exec club and pin # and follow the instructions. Book your reward trip online and if any problems call the help desk and off you go. I am a member since many years and never had a problem to redeem points. They even let you fly GLA/FRA via LHR instead of the direct services.

The ticket offices are simply not in charge of dealing with Execetive Club matters. In today's world such things might even be sourced out to third parties.
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patroni
Posts: 1372
Joined: Sat Aug 14, 1999 7:49 am

RE: Bad Experience With BA Exec Club

Sat Jun 25, 2005 5:21 pm

Actually I don't know any airline where a local ticket office can do anything with the FFP miles. As PanHAM mentioned, the FFPs are often managed by third party companies so that the airlines' offices don't even have access to the information.

It also frequently happens that those tickets or upgrades the passenger is looking for are not available. I think KLM/Air France are amongst the worst regarding the use of mileage.
 
geoffm
Posts: 2082
Joined: Fri Feb 27, 2004 5:58 am

RE: Bad Experience With BA Exec Club

Sat Jun 25, 2005 5:38 pm

I agree with the above posts. To quote an example, CO ticket offices cannot handle upgrades - you have to call the OnePass centre. However, ticket offices *can* tell you if seats are available - they just can't process your miles to upgrade. There weren't any for my flight so they suggested I call back every few days to see if any more had opened up, or if there'd been a cancellation. I think this is what happened to you, except either you didn't understand, or it was not explained fully why you had to keep calling back.

Geoff M.
 
trekster
Posts: 4319
Joined: Fri Dec 26, 2003 2:47 am

RE: Bad Experience With BA Exec Club

Sat Jun 25, 2005 7:22 pm

The travel shops do not deal with upgrading people using miles, they hate the stuff (as do we sometimes) as a number of things have to be correct. You have to be in the right class, you have to have enough miles, booking has to be BA originating (Phone/website/T/Shop) and there has to be room on both O/B and the I/B sector of the journey, though if there is room on only one portion of the flt, it can be done. This is the rule in the UK, for BA but i do belive the rules of the exec club differ in the states a little, though i hear through the grapevine that they are going to try and change the UK's to mimic the US one more.

I know it must of annoyed you having to keep calling, but there is nothing more the agents could of done, as there were no redemption seats left. If there are no seats, the system will not allow us to do anything ata ll. I had to get a pax doing that last week, though on the second day, he got thru to me (strange as there are 3 sites including mine all over the country, with god knows how many people and he still got me again) and one seat had become available. It made his day and he went away happy. If there are no seats, we cant really do anything as hard as it sounds
Where does the time go???
 
GuyBetsy1
Posts: 808
Joined: Thu Aug 16, 2001 4:00 am

RE: Bad Experience With BA Exec Club

Sat Jun 25, 2005 7:40 pm

As a BA GOLD EXEC CLUB member whose membership has been transferred from Paris to London to Canada, I can tell you one thing.. your BA EC membership services must be handled by the region where your membership is kept.

If you hold a Canadian membership, you can only deal with the North American office. No other office can assist you in your trips with the sole exception of looking up information for you.

By the way, you CANNOT upgrade on CX using BA miles. BA miles may only be used to upgrade on BA flights ORIGINATING from (in your case) North America and the ticket must be issued by BA , and then using your miles to upgrade.

========================

Only ASIAMILES members may upgrade on BA flights in addition to CX, LX and AA, from anywhere to anywhere in the world.
 
star_world
Posts: 943
Joined: Mon Jun 25, 2001 7:52 am

RE: Bad Experience With BA Exec Club

Sat Jun 25, 2005 7:53 pm

Quoting GuyBetsy1 (Reply 5):

By the way, you CANNOT upgrade on CX using BA miles. BA miles may only be used to upgrade on BA flights ORIGINATING from (in your case) North America and the ticket must be issued by BA , and then using your miles to upgrade.

Correct - well, almost. You're right that you cannot upgrade a CX flight using BA miles. The point about only being able to upgrade BA flights originating from your home region does not seem to apply anymore though, I've never had a problem upgrading an ex-Europe or ex-US flight even though my membership is in the UK - I'm doing it tomorrow in fact on an AMS-LHR-EWR flight.
 
avek00
Posts: 3168
Joined: Mon Oct 25, 2004 5:56 am

RE: Bad Experience With BA Exec Club

Sat Jun 25, 2005 9:29 pm

Quoting Kevin (Thread starter):
I was planning a grand finale for my journey in the form of an upgrade to Business or first class in Cathay with my BA miles.

What led you to believe that BA miles could be redeemed for upgrades on CX?
Live life to the fullest.
 
trident2e
Posts: 1286
Joined: Sun Dec 28, 2003 3:38 am

RE: Bad Experience With BA Exec Club

Sat Jun 25, 2005 9:46 pm

Quoting Kevin (Thread starter):
The clerk at the North American office could not answer my question as to why the Bangkok office refused to help me.

Why would they be able to? Sometimes, customers just ask really stupid questions. You need to have more realistic expectations of what somebody can do for you.
 
GuyBetsy1
Posts: 808
Joined: Thu Aug 16, 2001 4:00 am

RE: Bad Experience With BA Exec Club

Tue Jun 28, 2005 7:13 pm

Hi Kevin

I answered this question on the other thread ...

But I think I understand your dilemma.

You hold a BAEC card based in ASIA right?

If you do, then you are allowed to upgrade on CX using miles from ASIAMILES.

Then in this case, you would need to contact ASIAMILES to arrange your flights.
 
kevin
Posts: 1022
Joined: Sat Dec 02, 2000 5:03 am

RE: Bad Experience With BA Exec Club

Tue Jun 28, 2005 7:33 pm

GuyBetsy1:

No, Iam a holder of a regular BA Exec Club blue card with almost 60000 on it.

What led me to believe that I could upgrade a CX flight with my BA miles?
That is what I was told at the Exec Club North American service center (after around 20 minutes of being put on hold and listening to ads on how rewarding Exec Club is). It is possible, but never available.

To Trident2e:

I am a professional at what I do. And I expect people who work for a well established company as BA to know everythin about their product and services. It is just a simple service inquiry.
 
Beaucaire
Posts: 3888
Joined: Sun Sep 14, 2003 4:48 am

RE: Bad Experience With BA Exec Club

Tue Jun 28, 2005 9:10 pm

If airlines would recall from time to time they are in a SERVICE business sector,it would be nice.
No wonder no-frill and low costs airlines make life miserable for so called "full service airlines" - it's a joke !
Marketing directors should recall the concept of differenciated product offerring as compared to the no-frills.The replies given to the originator of this tread are just ridiculous.Not just an issue with BA but with most legacy-carriers - they just forget about the most precious asset they have - their clients.

[Edited 2005-06-28 14:11:20]
Please respect animals - don't eat them...
 
star_world
Posts: 943
Joined: Mon Jun 25, 2001 7:52 am

RE: Bad Experience With BA Exec Club

Thu Jun 30, 2005 4:36 am

Quoting Kevin (Reply 10):
That is what I was told at the Exec Club North American service center (after around 20 minutes of being put on hold and listening to ads on how rewarding Exec Club is). It is possible, but never available.

I can assure you that it is NOT possible to upgrade a CX flight using BA miles. This can only be done if you are part of Asia Miles, as GuyBetsy1 says above. This isn't just my opinion, this is a fact. You can confirm this with BA directly, or on other websites such as flyertalk.com. Whoever told you this in the US service centre was incorrect.

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