Hope to get your thoughts on this question.
Here are the details.
My brother's family and my parents recently returned from a trip to Hawaii. They are not big travelers, so this was a trip of a lifetime for them.
The were scheduled to leave BWI on 6/20, 7:30 am, flying on HP A321.
There flight was delayed due to mx issues and was tentatively rescheduled for a 9am departure. One of the mx personnel was send to IAD to pick up a spare part, and the flight was again rescheduled to depart at 11:30am. The part that was picked up at IAD didn't work or fit and the flight was cancelled at 11am.
Now, my family was to connect in PHX for their flight to HNL on Hawaiian. Needless to say, they missed their connection.
HP scrambled to redirect all the pax on the cancelled flight and my family was patiently waiting at BWI for 15 hours until HP could get them on a flight to LAS, to connect to SFO. They put them up in a hotel in SFO until their new flight to HNL on United, which was to depart at noon on 6/21.
They arrived at SFO from the hotel at 10am and were in the security line. They were "red flagged" by security because they had switched airlines, and need to go through a thorough security screen, which involved inspecting all the bags. There were 5 of them traveling together. One of the screening machines broke which backed everything up. My father got through first, and without his shoes, he ran down the concourse to the gate to try and tell the gate agent that they were coming. It's almost noon at this time. When he got to the gate, they (UA) were just about to board 5 stand by pax to fill my family's seats. My father explained that they were stuck getting through security, but they were ready to close the flight, so they put the 5 standby's on, and the flight pushed back.
UA booked them on the next flight, departing at 2pm, bumped them up to first class, and they were finally off to HNL.
They arrived 29 hours late.
HP gave them food vouchers while they were at BWI, and gave them each a $100 travel voucher for a future flight.
My question is this: In your opinion, is this fair compensation? The travel vouchers expire in one year, and frankly, $100 won't by a ticket to anywhere.
I know that they did receive the services of HP, but they also lost 1 1/2 days of their vacation and 2 nights of lodging that they paid for but couldn't use.
Please give me any suggestions or advice that I can give them.
Thanks in advance!