viveAF
Posts: 187
Joined: Thu Jul 26, 2001 3:06 am

Bmi`s New Through Check-in/baggage Rules

Thu Jul 14, 2005 11:48 pm

bmi are changing their policy on through check in and baggage interlining - makes sense I suppose now that they are mixing IATA and bmibaby fares together on the same flights...

this is what they`re saying :

*******************************************

As you may be aware, bmi recently announced its new short haul business model on 23 May 2005. As part of the new business model implementation plan, we would like to notify you of a change regarding our through check and through tag policy.

From 01 August 2005, passengers with connecting flights using separate tickets will no longer be offered the facility of through check-in or through tagging of baggage.

This means that only customers on connecting flights with itineraries issued on single tickets on single PNR's will qualify for through check service subject to meeting the minimum connecting times. This policy applies to both intraline (BD to BD) and interline (BD to other carriers), connections and code-share.
The decision to amend this policy has been driven by the desire to offer an interline service whilst recognising the costs of doing so.

Due to higher availability of low fares through the web, the instances of customers using separate tickets has increased and in the majority of cases, the fare paid does not cover the cost for the transfer facility.

I would be most grateful if you would advise your customers of the change of policy. If you have any queries regarding the above, please do not hesitate to contact your bmi sales representative.

********************************************
 
ctbarnes
Posts: 3269
Joined: Thu Mar 30, 2000 2:20 pm

RE: Bmi`s New Through Check-in/baggage Rules

Fri Jul 15, 2005 12:08 am

Typical. Make things more inconvenient for customers simply because it's getting too popular.  banghead 

Why is customer service in this industry such a contradiction in terms??

Charles, SJ
The customer isn't a moron, she is your wife -David Ogilvy
 
richardw
Posts: 3138
Joined: Tue May 08, 2001 3:17 am

RE: Bmi`s New Through Check-in/baggage Rules

Fri Jul 15, 2005 12:11 am

Why do bmi bother with Heathrow and the Star Alliance? Flog the slots get divorced and move to LGW.
 
trekster
Posts: 4319
Joined: Fri Dec 26, 2003 2:47 am

RE: Bmi`s New Through Check-in/baggage Rules

Fri Jul 15, 2005 12:23 am

WOW

There wanting there pax to get more annoyed. Wait for bags, get em, check in AGAIN. EKKKKK

Prepare for complaints guys
Where does the time go???
 
Skymonster
Posts: 3428
Joined: Fri Oct 12, 2001 7:53 pm

RE: Bmi`s New Through Check-in/baggage Rules

Fri Jul 15, 2005 12:38 am

The top neddies at Donothing Hall are slowing making their intentions crystal clear. They want bmi to become another easyJet or Ryanair (or even bmiBaby). They are merely hanging on to the last few vestiges of service they need to maintain to meet their Star Alliance obligations, because they scared to loose that feed right now.
There are old pilots and there are bold pilots, but there are no old bold pilots
 
JetHost
Posts: 63
Joined: Tue Apr 19, 2005 2:02 am

RE: Bmi`s New Through Check-in/baggage Rules

Fri Jul 15, 2005 12:56 am

What a shame!!! I can see many travellers becoming annoyed with this!
Thanks, Philip :)
 
User avatar
Vasu
Posts: 2946
Joined: Tue Apr 19, 2005 5:34 am

RE: Bmi`s New Through Check-in/baggage Rules

Fri Jul 15, 2005 1:14 am

It is very odd... how BMI are trying to change their short haul to low-cost, but keeping their longhaul flights in nice state of the art A330s (and a 757 but never mind...) with good onboard services!

Maybe we can expect those EZY 747-200s after all Wink they will obviously offer AVOD and a buffet car, flying longhaul routes...
 
7LBAC111
Posts: 2427
Joined: Sun Jul 18, 2004 9:17 am

RE: Bmi`s New Through Check-in/baggage Rules

Fri Jul 15, 2005 1:23 am

WTF??

Surely this is another nail in the coffin that is BMI.

In my other thread I enquired how the introduction of the baby fares would affect interlining and through ticketing. Now we know....

Farewell BMI. I cannot even say it's been a a pleasure having served you through this industry for 10 years.

7LBAC111
Debate is what you put on de hook when you want to catch de fish.
 
richardw
Posts: 3138
Joined: Tue May 08, 2001 3:17 am

RE: Bmi`s New Through Check-in/baggage Rules

Fri Jul 15, 2005 1:29 am

How will they argue for post T5 improvements at LHR, they will lose clout with BAA.
 
BlueShamu330s
Posts: 2565
Joined: Sun Sep 23, 2001 3:11 am

RE: Bmi`s New Through Check-in/baggage Rules

Fri Jul 15, 2005 1:43 am

Quoting Skymonster (Reply 4):
They are merely hanging on to the last few vestiges of service they need to maintain to meet their Star Alliance obligations, because they scared to loose that feed right now

Sadly, how very true.

Shamu
So I drive a 4x4. So what?! Tax the a$$ off me for it...oh, you already have... :-(
 
richardw
Posts: 3138
Joined: Tue May 08, 2001 3:17 am

RE: Bmi`s New Through Check-in/baggage Rules

Fri Jul 15, 2005 1:55 am

Perhaps they are trying to get the other Star Alliance carriers to buy significant allocations, in advance, on bmi's important feeder flights into LHR?
 
7LBAC111
Posts: 2427
Joined: Sun Jul 18, 2004 9:17 am

RE: Bmi`s New Through Check-in/baggage Rules

Fri Jul 15, 2005 2:38 am

Hypothetically now I have someone wanting to fly MAN-LHR-BOM on BD. Lets say that split ticketing is cheaper - that MAN-LHR is in cheapy cheap T or W class and the pax wants Premium (U class) on the Longhaul segment.

In two weeks time because the MAN-LHR will be on a separate eticket. my passenger will be inconvenienced by having to collect his baggage at the dreaded T1 at LHR.

What a farce,

7LBAC111
Debate is what you put on de hook when you want to catch de fish.
 
richardw
Posts: 3138
Joined: Tue May 08, 2001 3:17 am

RE: Bmi`s New Through Check-in/baggage Rules

Fri Jul 15, 2005 3:20 am

If the cost to interline is say GBP 20 then perhaps that is what should be charged.
 
Skymonster
Posts: 3428
Joined: Fri Oct 12, 2001 7:53 pm

RE: Bmi`s New Through Check-in/baggage Rules

Fri Jul 15, 2005 8:18 am

7lBAC111 - got it in one.

My employer has route deals with UA on UK-USA and also with BD on MAN-LHR. But as soon as we add a domestic segment to an international route deal on one ticket we pay published fares even if there's a UA code-share. End result is that I fly LHR-SFO on UA, and on a separate BD ticket MAN-LHR because its cheaper. Until now they allow through checkin and through baggage, but they won't after Aug 1st. I'm not taking the crap and lines associated with baggage reclaim at T1, hike to T3, recheckin at T3, etc. So guess what - after Aug 1st I'm travelling Midland Mainline (breakfast service is FAR superior and cheaper than BD even before their modular anyway) to London, and BD loose a skip load of revenue for domestic feed. Sad, very sad!

A
There are old pilots and there are bold pilots, but there are no old bold pilots
 
AEROFAN
Posts: 1413
Joined: Wed Aug 04, 2004 9:47 am

RE: Bmi`s New Through Check-in/baggage Rules

Fri Jul 15, 2005 8:59 am

so you don't like their bags policy. do what i do - vote with your pockets. now stop bellyaching!!
 
7LBAC111
Posts: 2427
Joined: Sun Jul 18, 2004 9:17 am

RE: Bmi`s New Through Check-in/baggage Rules

Fri Jul 15, 2005 7:12 pm

Quoting Richardw (Reply 12):
If the cost to interline is say GBP 20 then perhaps that is what should be charged

Perhaps, but this isn't what you expect from a mainline, supposedly full service carrier.

7LBAC111
Debate is what you put on de hook when you want to catch de fish.
 
HanginOut
Posts: 521
Joined: Sun May 29, 2005 3:24 am

RE: Bmi`s New Through Check-in/baggage Rules

Sat Jul 16, 2005 2:02 am

I bought a split ticket once on Star Alliance carriers and they wouldn't let me check my luggage all the way through to my final destination. (YOW-EWR on Air Canada, EWR-TLX via Stockholm on SAS). So I assumed that you are never allowed to check through luggage, if BD were doing it kudos to them (and boos for stopping).

It would be great if you could check your luggage all the way through, especially, if the carriers are in the same alliance. I could understand it if I wasn't flying with an alliance partner, but I was. Oh well, hopefully this is one of the things Star (or some other alliance) will allow sometime in the future.

[Edited 2005-07-15 19:04:09]

[Edited 2005-07-15 19:04:52]
Dreaming of the day I can work for an airline