Yesterday (April26) i was a passenger on Midwest Express flight#58 from OMA-DCA. We took off from OMA right on time and immediately the food was served.About 35 minutes into the flight the captain came on and said that due to a maintenance problem we were diverting to MKE. He went on to say that he had been in contact with the maint. people at their hdqtrs. there and they advised a divert to MKE, rather than attempt to fix the problem upon arrival in DCA. Upon landing at MKE the customer service agents came on board and told us we would be put on a regular schedule Midwest Express flight from MKE-DCA leaving in about 90 minutes. We got off the plane and at the gate where we arrived were given new seat assignments and vouchers for 50% off of a future Midwest express flight.In all my years of travel and flights that was the first time ever i experienced a flight diversion due to mechanical problems. With the short notice the ground crew had of our arrival, they were the most courteous, efficient, professional and helpful ground staff i have ever encountered. I am a member of several frequent flyer programs and have a total of close to one million miles. In some programs i am premier status level and get treated just like its an effort, in situations far less than an emergency diversion.
When we came time to board the flight from MKE-DCA they was a chance the flight was now oversold and they were looking for volunteers to give up their seat for a free ticket. Such an irony, could have collected another free ticket. but it turned out that the plane left with every seat full and no one had to give up their seat.
We took off from MKE about 10 minutes late and then got served a sirloin dinner that was the best meal i have had in a domestic airline. it really was delicious. And this was in coach, it was vastly superior to what is now being served in first class on many domestic airlines.
Off all the frequent flyer programs i belong to i have the least mileage in Midwest Express. Thanks to all that was done for us and how the situation was handled i will be traveling much more on Midwest Express.
I know airline executives monitor airliners.net. may i be bold enough to tell the competition, especially AA and UAL-----WAKE UP. Learn somethings from this experience.
Anyway, does anybody out there have any idea what the maintenance problem could have been that caused the diversion? Was it possibly that serious or not? Any input would be greatly appreciated. Thank you. 747firstclass