|Quoting Potomac (Reply 3):|
summer weather is certainly a big factor, with persistent t-storms in the DC area and the east coast regularly affecting operations. further, dulles is a victim of its own growth and success, and the terminal areas are in obvious need to catch up with the current levels of air service. to that end, the airport is (and will be for some time) under constant construction, and this affects both landside and airside operations. the good news is that there is room to grow and expand and over time, the various construction projects will yield significant improvements for the passenger.
|Quoting Carfield (Reply 4):|
Well UA agents at IAD are not known to be friendliest. Even as a 1K, I rate IAD among the worst... rude people and actually SFO is the next worst... sadly SFO and IAD are UA's major hubs. With all the UA troubles, you will unfortunately find more rude agents than ever.
|Quoting Carfield (Reply 4):|
Well I will try to reclaim the bags at JFK... obviously the bags do not make it to DXB that evening, and according to FAA and TSA, the bags should not be on the IAD-JFK flight at all because the passenger is not on board. But the question will be "the bags are with Emirates or with United"...
|Quoting BigOrange (Reply 2):|
Yesterday we had a passenger who was booked on a canceled AA flight PHL-ORD and AA reprotected her on UA with a confirmed reservation. She went over to UA who told her she was standby and had very little chance of getting on the flight.
I called AA who spoke to UA reservations, who confirmed that she was confirmed on the flight. On relaying this to the gate agent, he told her "I don't care what reservations have told American."
|Quoting Hamad (Thread starter):|
Is It The Attitude At IAD Or Is It Just United?
|Quoting Halls120 (Reply 6):|
Either you must have bad luck at drawing rude agents, or I have extremely good luck at getting nice agents. I'm premier executive, and have always found UA's IAD agents to be very helpful when I'm faced with a problem.
|Quoting MasseyBrown (Reply 15):|
." Granted it was my fault for arriving so close to departure time, couldn't they have switched my ticket to the codeshare flight before I went to check in with US?
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