Whenver I travel, expecially abroad, I sometimes visit city ticket offices for information or whatever. In the U.S., I know that they are somewhat of a dying bread and was disappointed when British Airways decided to close all of theirs.
Here in Mexico City, most CTO's are locked shut and flanked by security guards carrying large weapons. the only exeption I've seen is the Continental office located inside the Marriott Hotel in Polanco.
I was in London last week and came upon the Syrianair office on Abemarle (sp?) St. I walked in abd a very nice lasy asked if she could help me. I asked if I could have a copy of a timetable, at which she disappeared into a back room and re-emerged with one. It was going to expire at the end of April, so she asked for my address and said she would send me the new one when it was published. She also asked if I wanted an inflight magazine and/or tourist info. on Syria. I said "sure" and she came back with the magazine, a map of Syria, AND two postcard pictures of Syrianair 727-200, and A320!
I then went down to Conduit (sp?) Street and visited the Cubana office. It was very, very small, on the fourth floor of the building. I was kind of apprehensive at first because you had to buzz up so they could unlock the door. I buzzed up and the door unlocked, I went to the office and approached a lady sitting behind a desk and asked, in Spanish, for a timetable. She pointed me in the direction of a shelf where I grabbed one, and then she aked me if I was Mexican (she recognized my accent). We talked for a bit, and then when I was ready to leave, she gave me a little Cubana lapel pin and a pen with "Cubana" written on the side.
Is it just because these offices probably don't receive vistitors very often that I was treated so nice?