Posts: 1156
Joined: Fri Dec 31, 1999 5:50 am

Airline City Ticket Offices

Mon May 01, 2000 6:32 am

Whenver I travel, expecially abroad, I sometimes visit city ticket offices for information or whatever. In the U.S., I know that they are somewhat of a dying bread and was disappointed when British Airways decided to close all of theirs.

Here in Mexico City, most CTO's are locked shut and flanked by security guards carrying large weapons. the only exeption I've seen is the Continental office located inside the Marriott Hotel in Polanco.

I was in London last week and came upon the Syrianair office on Abemarle (sp?) St. I walked in abd a very nice lasy asked if she could help me. I asked if I could have a copy of a timetable, at which she disappeared into a back room and re-emerged with one. It was going to expire at the end of April, so she asked for my address and said she would send me the new one when it was published. She also asked if I wanted an inflight magazine and/or tourist info. on Syria. I said "sure" and she came back with the magazine, a map of Syria, AND two postcard pictures of Syrianair 727-200, and A320!

I then went down to Conduit (sp?) Street and visited the Cubana office. It was very, very small, on the fourth floor of the building. I was kind of apprehensive at first because you had to buzz up so they could unlock the door. I buzzed up and the door unlocked, I went to the office and approached a lady sitting behind a desk and asked, in Spanish, for a timetable. She pointed me in the direction of a shelf where I grabbed one, and then she aked me if I was Mexican (she recognized my accent). We talked for a bit, and then when I was ready to leave, she gave me a little Cubana lapel pin and a pen with "Cubana" written on the side.

Is it just because these offices probably don't receive vistitors very often that I was treated so nice?

Not all who wander are lost....
Posts: 968
Joined: Sun Dec 05, 1999 7:03 am

RE: Airline City Ticket Offices

Mon May 01, 2000 9:44 am

Here in Philly, most of the airlines still have their CTOs open somewhere along Market St. I needed to my itinerary in order to get my passport renewed a few weeks ago, and running to the CTO was a lot more convenient than running to the airport.

I learned that Delta closed their CTO in Pittsburgh. It's one of those cases where they have such a small operation that the cost of a CTO isn't viable.


Mon May 01, 2000 10:32 am

Regarding your question, I like to think of what you experienced as RB and CU of demonstrating good customer relations, something which a lot of larger airlines would be well advised to take note of. If in future you are considering flying to Syria or Cuba, which airline will you automatically think of flying with?
Posts: 2476
Joined: Mon Dec 27, 1999 11:05 am

Welcomed Back Planenutz.

Mon May 01, 2000 3:45 pm

Well, haven't seen you around here for a long time, Mr. Planenutz.

How's it going? How was your trip on Avianca? You have to let us know! Do me a favor and please write a trip report, if you don't mind. I'm pretty sure that others like myself want to know what the experience was like.

Hijo de tú, donde andas?  What are you doing in London?

Well, let me tell you that it's true, here in the U.S. Airline offices keep shuting down. Actually, they aren't really shutting down, they just keep getting closer to the airport.

Near, my home in Hollywood, there was an office shared by three airlines, TWA, American, Delta that shared the rent cost, but unfortunatly it shut down. Also not to far from my house, there was the TWA Tower, which was an 8 story office tower with the TWA logo on top which had a ticket office on the 3rd floor and a telephone reservation center. This one was also shut down and the calls where transferred to St. Louis. My friend once worked there and he said, that they only paid minimum wage. It also costed you $3,000 for training. Can you believe that!

I have seen several United offices here in L.A., one in Pasadena and one in Hollywood. There is also 2 Korean Air offices, and very close to each other. One in downtown and a 4 story building just dedicated to Korean Air. They are only about a mile and half apart.

I have also seen others like Singapore Airlines and China Southern in Century City and China Eastern in Pasadena. Vasp and Transaero's offices are still there holding the logos but these are now vacant since they no longer fly here.

I once went to the AeroMexico ticket office which is located in El Segundo, very near the airport but so hard to get too. Its located on a higher floor and its hard to get find. I am sometimes scarred of going into some of these offices because they never have any timetables and the workers sometimes look at you as if you are weird.

Last time I was at TJ, I went to AeroMexico's ticket office located at Plaza Rio Tijuana to steal an Escala in flight magazine and there was a worker there who just stared at me. Like asking himself; what does he want!
However, went I flew Aeroperu I went to purchase my ticket at their office and the workers there where really helpfull and nice.

Hopefully, I'll get more courage to visit these ticket offices.

Apollo Diaz
Los Angeles, CA
Pan Am - The World's Most Experienced Airline.