Orion737
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Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 8:42 pm

Last month flying back from Kos to Manchester on FCA2309, I checked in the bag at Kos and once home began to unpack and realised that the bag had been tampered with and that a carton of smoking tobacco I bought back for my grandfather had been stolen.

I was very unnerved that a bag, I had taken all due care with and not left unattended had been interfered with. In these days of high security, I ound it worrying that a baggage handler would have had sufficient time and opportunity to open a bag and steal from it.

I rang FCA and relayed the details. The genteman I spoke with assured me that he would make a note of the incident and asked did I want to claim for the missing tobacco.

Although the cost of the stolen tobacco was only around £30, I thought I may as well, so I did as the gentleman requested and confirmed the details of my loss in writing.

I then received a letter from GAB Robbins aviation adjusters who advised me that I had to forward documentation, inluding an original purchase receipt. Now considering that the tobacco was a present and that I was hardly likely to fly out for a refund, I never kept the receipt.

They then told me that as my letter arrived after seven days of the occurence that they would be unable to deal with the claim. I rang and found the insurers to be quite dismisive of my security concerns.

I am now very angry at FCA and their attitude in todays current climate. So much so that I am informing my MP and considering seeking my own legal advice. If checked baggage is being tampered with, then this is information THE TRAVLLING PUBLIC HAS A RIGHT TO KNOW and I intend to make details of my incident public.

[Edited 2005-08-03 13:43:45]
 
7LBAC111
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 8:51 pm

Oh dear god!!!!

Quoting Orion737 (Thread starter):
that I had to forward documentation, inluding an original purchase receipt. Now considering that the tobacco was a present and that I was hardly likely to fly out for a refund, I never kept the receipt.

Having worked in travel Orion, you should know that carriers or their agents will rarely reimburse when you cannot produce an original receipt. What is to stp you saying your £1000.00 video camera was stolen too?

Quoting Orion737 (Thread starter):
I rang and found the insurers to be quite dismisive of my security concerns.

Dismissive maybe, but not a major security concern IMHO.

Quoting Orion737 (Thread starter):
I am now very angry at FCA and their attitude in todays current climate

Not FCA who replied to you - it was their agent. Give FCA a chance by telling them you are unhappy with the attitud of their agent.

Quoting Orion737 (Thread starter):
So much so that I am informing my MP and considering seeking my own legal advice

Over £30???  rotfl 

Quoting Orion737 (Thread starter):
THE TRAVLLING PUBLIC HAS A RIGHT TO KNOW and I intend to make details of my incident public.

Drama queen!

7LBAC111
Debate is what you put on de hook when you want to catch de fish.
 
XXXX10
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 8:57 pm

For my $0.02 I would threaten to tell all those people who need to know about this theft.

The Police

Customs

DETR

Airport authorities.

An airline employee has opened a passengers bag that is serious- There is also a consumer travel show here in the UK called Holiday Uncovered -the airline might take the view that it is not worth the bad publicity.
 
Orion737
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:05 pm

I am glad you consider it a serious matter and one that warrants investigation. Thanks xxxx10 for your advice. I am just about to contact the Air Transport Users Council.

And its not the money 7LBAC111, Its the fact that anyone interering with checked, secured luggage and stealing from it is a serious and potential threat to security.

I have a right to get the facts out to the people it concerns; the UK travelling public.

I had a contract of carriage with FCA and if anything happens to my baggage it is their responsibility.
 
Leej
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:06 pm

I'm with you on this one Orion737
Regardless of what has been stolen, this theft amounts to a major security breach. Somebody has tampered with the luggage after it has been checked in. For those of you who think this is not an issue, then please Google 'Lockerbie'.
Your luggage is supposed to be secure until it rolls off the carousel at your destination airport. There is absolutely no point in having heightened security if any old 'Spiros' can open your bags and tamper with them.
If I were you I would spend 10 minutes composing a fax and sending it to the Kos airport manager. Fax number is 0030 22420 56000.
 
Orion737
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:08 pm

Thanks for your advice and support. Nice to know you think I am doing the right thing in seeing through this matter.
 
747400F
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:12 pm

Bags get tampered with all the time. Which is why you must answer "yes" when you checkin directly after one flight and the check-in person (in Britain at least!) asks you "Have you left you bag unattended at any time since you packed it, Sir?".

It always causes quite a reaction when I answer "yes" - but when I explain why they allways seem to understand!
All humans have the right to marry the one they love
 
Orion737
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:14 pm

Yes but the bag had been with me at all times. What is the point in that, however, if a unscrupolous baggage handler is opening the bags and removing items. Its very unnerving and I intend to pursue the matter until I have some assurance that FCA are doing all they can in resort to ensure this dosent happen again.
 
747400F
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:18 pm

Quoting Orion737 (Reply 7):
Yes but the bag had been with me at all times.

That's just it - it HAS NOT been with you all the time!

But you are right in pursuing the matter, but I just don't assume theaft from bags will disappear. Which means that the airport/airline/handling agent will be accountable.
All humans have the right to marry the one they love
 
Orion737
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:22 pm

Exactly so FCA are responsible for my baggage once I have checked it in. I should have been compensated for the theft and my reporting of the matter should have been better handled.
 
7LBAC111
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:29 pm

Hypothetically speaking, whats to stop you saying you had other, more expensive items stolen. Wasn't it locked? Were there no signs it had been tampered with before you left the airport?

Had you completed a PIR at the airport, you may have stood a better chance of success. Because you left the airport, and as such the carrier cannot verify if it was interefed with, you will have a difficult, ahem, case!

7LBAC111
Debate is what you put on de hook when you want to catch de fish.
 
Orion737
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:35 pm

I am well aware of that 7LBAC111. I know I basicaly have only my word for the item being stolen. I never intended to claim but the man I spoke with told me I would probably be entitled to do so.

My main concern is that I take all due care to ensure the security of my luggage. Once I check that bag in, then I do not expect that bag to be tampered with.

It raises security issues and I want them to be investigated.
 
dogfighter2111
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:38 pm

Quoting Orion737 (Reply 9):

I must say that i agree with you contacting everyone possible. It is for the principle.

Although, unless you had a PadLock, or it was secured in some way so that nobody could get in to it then it is pretty petty.

+ How do you even know that it was stolen, it could've fallen out of your bag in the hotel or maybe you thought you'd packed it but left it lying somewhere.

Thanks
Mike
 
7LBAC111
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:42 pm

Quoting Orion737 (Reply 11):
It raises security issues and I want them to be investigated.

Fair enough. But if you house was broken into you'd call the police, if your car had its hubcaps stolen you'd call the police. But when your luggage is stolen, you opted not to call the police. You opted to write a letter, Why? What's the difference. Theft is theft.

What do you honestly hope to achieve. I know it's not about the £30 - okay, whether you get it back or not. Do you really expect this case to be of any interest to anyone except the persons involved. Kos isn't exactly a hotbed of terrorsit activity, though you can rightly ask questions of the security there.

However should your baggage being interefered with trigger an investigation into lots of other cases at the airport, well that;s a different matter altogether.

7LBAC111
Debate is what you put on de hook when you want to catch de fish.
 
Orion737
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:49 pm

I consider it my duty to inform the airline of what happened. I dont expect my concerns to be dismissed.

As for kos not being a hotbed of terrorism, I agree. However, the flight was on board a UK airline and inbound to the UK, therefore I expect the security aspects to be considered carefully and investigated.

I think it absurd to suggest that just because this was a charter flight out of a package holiday airport, this makes this incident any less important.
 
Orion737
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:50 pm

As for informing the police, who do I contact see is likely to have happened overseas; Interpol? The Greek Ambassador? or my local PC?

Its the airline who should be interested. It is they who carried the luggage.

[Edited 2005-08-03 14:51:39]
 
7LBAC111
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:53 pm

Quoting Orion737 (Reply 14):
I think it absurd to suggest that just because this was a charter flight out of a package holiday airport, this makes this incident any less important.

DO NOT MISQUOTE ME Orion.

I acknowledge here:

Quoting 7LBAC111 (Reply 13):
Kos isn't exactly a hotbed of terrorsit activity, though you can rightly ask questions of the security there.

and here:

Quoting 7LBAC111 (Reply 13):
should your baggage being interefered with trigger an investigation into lots of other cases at the airport, well that;s a different matter altogether.

Now answer my questions.

Quoting 7LBAC111 (Reply 13):
But when your luggage is stolen, you opted not to call the police. You opted to write a letter, Why? What's the difference. Theft is theft.



Quoting 7LBAC111 (Reply 13):
What do you honestly hope to achieve
Debate is what you put on de hook when you want to catch de fish.
 
Orion737
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:53 pm

Oh and 7LBAC111, we may disagree on many things on this forum but I think the security of British aircraft carrying British subjects inbound to the UK should be taken seriously and above the petty rivalries on this forum.

It being a charter flight from Kos makes no difference to the potential security threat
 
747400F
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:53 pm

Quoting Orion737 (Reply 15):
see is likely to have happened overseas

is it?

Why could it not have happened when they plane landed back in the UK?
All humans have the right to marry the one they love
 
7LBAC111
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:55 pm

Quoting Orion737 (Reply 15):
As for informing the police, who do I contact see is likely to have happened overseas; Interpol? The Greek Ambassador? or my local PC?

If you got robbed in New York, who would you call? THE LOCAL POLICE!!! How do you know the bag wasn't interefered with at your arrival airport? YOu don't!

Wise up.
Debate is what you put on de hook when you want to catch de fish.
 
Orion737
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:55 pm

What do I honestly hope to achieve? I hope to highlight the fac that checked luggage can be tampered with and hope an investigation may reduce these potentially serious incidens.

Why did I not contact the police? who? Greek Ambassador? Interpol? local bobby? I contacted the airline as it was they who I had a contract of carriage with.
 
Orion737
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:57 pm

I am too angry to argue with a man who jumps on my back everytime I open my mouth.

I am so concerned I am going to visit my MP and seek his advice.
 
7LBAC111
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:58 pm

Quoting Orion737 (Reply 20):
I contacted the airline as it was they who I had a contract of carriage with.

So if you were robbed in Kos, you wouldnt call he police? Odd. Very odd. Or would you call your Rep first, cos after all yu had a contract with them for your holiday. Or whatabout Visa, cos after all it was your Visa card they were after!
Debate is what you put on de hook when you want to catch de fish.
 
mhodgson
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:59 pm

Orion737 - lesson learned - always use a padlock on luggage. I agree it is a concern (though what your MP can do about a baggage handler in Greece I don't know), which is why people almost always lock bags to prevent such occurances of theft or planting of illegal items.

Is there any chance you left it in your hotel/apartment?
No trees were harmed by this message. However, several million electrons were terribly inconvenienced
 
Orion737
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 9:59 pm

Dont call me stupid, or little. I am neither as you would find out were we ever to meet. Which we wont be, I can assure you of that.

I will sign off this post now before I resort to calling you names whch I have so far been too polite to do. Unlike you, who hurls insult after insult at me.
 
Orion737
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 10:03 pm

Once last thing. I dont think it appropriate to criticise my character (stupid little man) just because you disagree with my opinion 7LBAC111.

Thanks to everyone else. I am glad some of you think I am right to pursue the matter.
 
cornish
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 10:04 pm

Well I can clearly see that the peopel who are up in arms about this are clearly not regular travellers around the world.

Theft from bags is incredibly common - particularly at certain airports and certain countries. In many countries baggage handlers are the lowest of the low in terms of pay - and stealing from bags is a good way to increase their income.

Its certainly not right, but you are making it sound like this is an unheard of event. Last month I travelled with the manager of Cape Town airport on a domestic BA/Comair flight from Cape Town to Jo'burg. and lo and behold, a gift he put in his bag to take was gone when he arrived at Jo'burg. It was stolen at his OWN airport. (so it can happen to anyone). This problem is rife in South Africa - and all over Africa for that matter.

Its not right and something should be done - but this is down to the airport and the handlers - the airline may have no choice in who they use to handle their luggage - it depends on the size of the airport and hoew many differnet handlers have contract

But the biggest problem you have is no receipt - without it, while I have no doubt you are an honest fellow Orion, you won't get a penny. As 7LBAC says, whats to stop someone saying they lost their digital camera or whatever just to try and get money.

As for your MP - I'm sure you'll get a polite letter back, and that'll be it.....
Just when I thought I could see light at the end of the tunnel, it was some B*****d with a torch bringing me more work
 
GVBIG
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 10:13 pm

Orion737, is there anything you don't moan about?  Wink
Booked it, Packed it, f*cked off!
 
Orion737
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 10:16 pm

I must confess I like a good moan, sorry everyone. But I do feel that my complaint should at least be noted and investigated, if only to stop further pilfering.

I might moan but I do object to be called a 'drama queen' and a 'silly, little man' by someone on here who has obviously taken a personal dislike to me.

He and those rude businessmen he looks after are deserving of each other.
 
7LBAC111
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 10:17 pm

Quoting Orion737 (Reply 26):
Once last thing. I dont think it appropriate to criticise my character (stupid little man) just because you disagree with my opinion 7LBAC111

Has nothing to do with me disagreeing with you. Nothing at all. Believe me. It has everything to do with what I perceive to be fundamental inconsistencies in what you post, week in and week out. I disagree with others too, but none Orion, none infuriate me like you do.

What I dont appreciate is you going for brownie points by a) misquoting me in reply 16, and b) implying I do not have any concern for the security of our industry. You could never be further from the truth.

7LBAC111
Debate is what you put on de hook when you want to catch de fish.
 
Orion737
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 10:21 pm

In your very first post in this topic, you called me a drama queen. I take that personally, especially from you, knowing your dislike of me.

Please refrain from personal comments and name calling or I will have to contact the moderators.
 
cornish
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 10:25 pm

Quoting Orion737 (Reply 31):
In your very first post in this topic, you called me a drama queen.

Well he did have a point, it was rather OTT  Wink
Just when I thought I could see light at the end of the tunnel, it was some B*****d with a torch bringing me more work
 
747400F
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 10:27 pm

Quoting Orion737 (Reply 31):
Please refrain from personal comments and name calling or I will have to contact the moderators.

Buuhuuu!

If "dramaqueen" is the worst anyone will ever call - you have no worries in life mate. Take a chillpill and go get something real to worry about.

Your security worries are very legitimate, but behaving like this give you zero credibility I'm afraid
All humans have the right to marry the one they love
 
Orion737
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 10:30 pm

I wouldnt mind from anyone else, I can take a bit of leg-pulling, its just I know he dislikes me and I got a bit mad at him calling me names. However much I disagree with him, have never saw fit to attack him personally.

'If we must disagree, lets disagree, without being disagreable'

Perhaps I was a bit OTT but I still think FCA should have shown more concern over the incident.
 
747400F
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 10:34 pm

Quoting Orion737 (Reply 34):
Perhaps I was a bit OTT

a teeny weeny bit, perhaps!  Yeah sure
All humans have the right to marry the one they love
 
dogfighter2111
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 10:38 pm

Quoting Orion737 (Reply 34):

An Airline will not want to part with it's money. FULL STOP.

They are like Insurance Companies, the slightest little problem and you won't get anything.

Thanks
Mike
 
jamman
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 10:55 pm

Orion737,

After getting knocked back from GAB Robins by the 7 day rule you should have rung FCA back and they would have issued you with a 'courtesy report' for the insurers.
A courtesy report is 'if you discovered damage to your bag but didnt report it to the airport/were unable to report in the correct time this letter is to say that you belatedly reported it to us' (FCA).

Its then up to the insurance co as to whether they accept this as under international law they don't have to - but FCA would've done all they can.

Regards,
Phoning it in from a place with no phones.
 
Leej
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 10:56 pm

I still think this is a very valid issue.
Regardless of the money, the issue is security. The fact that many people on this site are stating 'that it happens all the time' and then just put up with it to be honest I think is very irresponsible.
Security measures seem to put all the focus on the pax, but absolutely nothing on the people involved in the actual processing of pax from check in to reclaim. We all have a responsibility to safety and security and to just accept these types of incident as 'yeah well, it happens' only reinforces the attitude of those that commit the crimes. The same person who can open a bag and take a pack of cigarettes can also open a bag and place something more sinister inside.
Have a look at http://news.bbc.co.uk/1/hi/world/asia-pacific/4741167.stm
Now imagine if you were in her position.
Lee
 
GVBIG
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 11:00 pm

Anyway, sounds more like the fault of the Handling company/airport security, so nothing to do with FCA.
Booked it, Packed it, f*cked off!
 
Leej
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 11:03 pm

FCA are responsible - they contract handling and security (which you have to pay for in your ticket). At Kos airport I believe it's Olympic Airways who do the job (or not!)
 
7LBAC111
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 11:07 pm

Quoting Orion737 (Reply 34):
its just I know he dislikes me

How can I dislike you? I have never met you! I actually find you frustratingly entertaining.

Quoting Orion737 (Reply 31):
Please refrain from personal comments and name calling or I will have to contact the moderators

Even the most miserable of moderators would find this somewhat amusing Orion.

Back on topic.

You don't know where the bag was interefered with though. My point therefore is that you call the police whenever you 'discover the crime' wherever that may be.

[Edited 2005-08-03 16:13:31]
Debate is what you put on de hook when you want to catch de fish.
 
cornish
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RE: Annoyed With First Choice Over Checked In Baggage

Wed Aug 03, 2005 11:13 pm

Quoting Leej (Reply 38):
still think this is a very valid issue.
Regardless of the money, the issue is security. The fact that many people on this site are stating 'that it happens all the time' and then just put up with it to be honest I think is very irresponsible.
Security measures seem to put all the focus on the pax, but absolutely nothing on the people involved in the actual processing of pax from check in to reclaim. We all have a responsibility to safety and security and to just accept these types of incident as 'yeah well, it happens' only reinforces the attitude of those that commit the crimes. The same person who can open a bag and take a pack of cigarettes can also open a bag and place something more sinister inside.

No that is not what I am saying. Security is a serious issue, I of all people know that. what I am saying is that the issue of theft is one that is well known about and airports/governments do take steps to do something about this. However regardless of what international regulations are put in place it will still happen - particularly in somewhere like a Med holiday airport where the local secuirty forces will all go on 5hr lunch breaks and the like.

But remember the people who steal also bribe poorly paid police officers in some countries. It will happen, no matter what security will be put in place. Ok you could probably cut it out in places like the UK, but in certain countires it will never go away.

The same is the case with cleaners - they could plant a device on board a plane, maintanance staff, catering staff, security staff even. There are many, many different ways it could happen.

I'm all for better security at airports - of course I am. But this has to be tampered by the reality that only certain things can be done in certain countries. and remember that security staff are often the next lowest paid people of all at airports.....
Just when I thought I could see light at the end of the tunnel, it was some B*****d with a torch bringing me more work
 
aireuropeuk733
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RE: Annoyed With First Choice Over Checked In Baggage

Thu Aug 04, 2005 5:23 am

Quoting Dogfighter2111 (Reply 36):
They are like Insurance Companies, the slightest little problem and you won't get anything

Take it from someone who used to work in the insurance business - unless it's belt and braces you'll not get a penny from them.

I think the best you will get is a smarmy letter from FCA and the 2 finger salute, and if you think your MP will be any better I suggest you think again as they are just as bent as the next man. (Sorry Orion!)

AE733
It's nice to fly with friends
 
Orion737
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RE: Annoyed With First Choice Over Checked In Baggage

Thu Aug 04, 2005 5:30 am

Dont be sorry Mike, you speak the truth. I decided against taking it further. Whats the point? it falls on deaf ears. Its sad though that these complaints are never taking seriously or investigated.

I guess some other poor bugger on his way back from Kos may get the same treatment when he tries to draw attention to the problem.
 
planesailing
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RE: Annoyed With First Choice Over Checked In Baggage

Thu Aug 04, 2005 5:45 am

Quoting Mhodgson (Reply 24):
Orion737 - lesson learned - always use a padlock on luggage.

That is why I have the 3 locks that come on the case, a normal wrap around baggage belt, and a lockable luggage belt!! Can never be too safe!

Quoting Cornish (Reply 27):
But the biggest problem you have is no receipt - without it, while I have no doubt you are an honest fellow Orion, you won't get a penny. As 7LBAC says, whats to stop someone saying they lost their digital camera or whatever just to try and get money.

So if anything is stolen from my case, that I did not buy on holiday, then its tough that I dont have the receipt? I might carry my camera in my case (not me personally, its always in the hand luggage, but I am sure people do), then if it is stolen, I cannot claim? Criminal.
 
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Crosswind
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RE: Annoyed With First Choice Over Checked In Baggage

Thu Aug 04, 2005 6:43 am

Quoting Planesailing (Reply 45):
So if anything is stolen from my case, that I did not buy on holiday, then its tough that I dont have the receipt? I might carry my camera in my case (not me personally, its always in the hand luggage, but I am sure people do), then if it is stolen, I cannot claim? Criminal.

That isn't the case. When you collect your baggage on arrival you should check the locks and fastners are still closed and have not been tampered with before leaving the baggage hall. If it does appear that your baggage has been tampered with then advise the airline representatives in the baggage hall, usually the police will be called, and they will complete a PIR for you.

If a problem is broght to the attention of staff while still at the airport you don't need to prove anything, it will be obvious your bag has been opened because the lock will have been forced or broken. It's a completely different situation when you call up days later claiming that items have been stolen, in that instance you will be required to prove it.

Such allegations received after the passenger has left the airport and without any further evidence (receipts, police reports etc) are virtually impossible for the airline/insurers to investigate further and will certainly be impossible to ever prove.

Light fingered baggage handlers are a fact of life unfortunately, particularly in less developed countries, and at less sophisticated airports like Kos there are fewer barriers to any stolen property being removed from the premises without detection.

Regards
CROSSWIND
 
AIHTOURS
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RE: Annoyed With First Choice Over Checked In Baggage

Thu Aug 04, 2005 7:31 am

A sensible answer Crosswind, that should cover mostly everything Orion. Like he says, at the baggage belt, (and they do this at EMA for sure) you are told over the Tannoy System to report any signs of tampering or Lost Luggage to the office in the Baggage Hall before leaving the Baggage Hall. Then the appropriate People are informed and the matter can be investigated.

I do not know what type of suitcase you have. It may be worth investing in a suitcase with a number lock, and using something a bit more stronger than those flimsy padlocks that get smashed off if you are using them. In the baggage handling process it is all about time, after-all, they don't have a lot of time to be messing with number combinations.

Next time, Check the suitcases before you leave the Baggage Hall, then if something happened, you would be in a better position.

P.S, Have you checked there not under the sofa?


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7LBAC111
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RE: Annoyed With First Choice Over Checked In Baggage

Thu Aug 04, 2005 6:32 pm

How did you get from this:

Quoting Orion737 (Thread starter):
I am now very angry at FCA and their attitude in todays current climate. So much so that I am informing my MP and considering seeking my own legal advice. If checked baggage is being tampered with, then this is information THE TRAVLLING PUBLIC HAS A RIGHT TO KNOW and I intend to make details of my incident public.

to this in a matter of 9 hours??

Quoting Orion737 (Reply 44):
I decided against taking it further. Whats the point? it falls on deaf ears. Its sad though that these complaints are never taking seriously or investigated.

7LBAC111
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diesel1
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RE: Annoyed With First Choice Over Checked In Baggage

Thu Aug 04, 2005 7:42 pm

Quoting Orion737 (Thread starter):
I rang and found the insurers to be quite dismisive of my security concerns.

Simple, it's not their problem.

Quoting Orion737 (Thread starter):
I am now very angry at FCA

I don't understand why. You contacted them, they dealt with your concern. What do you exepct from them?

You also need to be confident in your assertion of why you believe the problem occurred at Kos and not Manchester - from what you've written there is nothing but an assumption here.

I'm confused about your change of mind. You said this is happened last month, so you've obviously considered how you feel and what you want to do - and that you've changed your mind so completely within just a few hours is strange. You wrote this 'Whats the point? it falls on deaf ears. Its sad though that these complaints are never taking seriously or investigated.
Why do you think this is the case?

Why not raise the issue.
Target a few key areas - ask First Choice to ensure that their agents and contractors provide a safe and secure environment for their customers belongings.
You can the involve the police, though it is far too late in the day to expect any kind of action.
Ask your MP to find out whether the security measures abroad are as high a standard as you would expect here. You could involve ATUC too, though make sure you write to both of them in the context of not knowing where the alleged incident took place (unless you have established beyond reasonable doubt the problem was at Kos)
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A321fly
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RE: Annoyed With First Choice Over Checked In Baggage

Thu Aug 04, 2005 9:18 pm

The art of wrapping cases in cling film seems to becoming more adopted around the world, they are even doing it in CY, a country where stealing is unheard of in most cases.

AIHTOURS,

It would have been tough if the baggage from the flight 47 had been damaged because there were no representatives in the EMA hall like the announcments say unfortunatly, but i suppose that was 03:00am in the morning.

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