OK, everybody, bash me if you wish, but I could not help but share my experience with everyone on Northwest this week:
Flew First Class LAS-DTW-PHL-DTW-LAS. The r/t sectors between DTW-PHL-DTW were fine, onboard DC-9's which operated flawlessly. No complaints.. Now for the problems:
Being a long time NWA customer, I have grown accustomed to the lack of amenities (audio, video, etc.) on their domestic sectors, regardless of the flight duration. However, NWA has taken lousy service to new levels. Never in my life have I flown across the country in First Class and was never offered ANYTHING from the flight crew. Granted, it was a red eye flight, but from the moment I entered the aircraft and until I arrived at the gate, not once did the cabin crew even so much as offer me or any of the other passengers ANYTHING! Also, keep in mind that the flight was nearly 2 hours late getting out of LAS. All the more reason, the crew should have been more attentive.
Now for the DTW-LAS First Class sector. After arriving from PHL on the connection, we encounter more delays once we arrived at DTW. No big deal, except for the fact that the aircraft came out of maintenance for the DTW-LAS sector. Poor planning on NWA's part for not having an originating flight prepared to leave on time. Being that we were departing from A6 at DTW, there was a food court conveniently located by our gate area. We decided not to eat because both our ticket and the check in monitor said "Meal" for First Class pax and a buyable snack box for economy. I double checked with the agent who confirmed that F/C pax would have a meal. Once aloft, the F/A promptly attended to everyone with beverage service. On the beverage cart was a basket containing cookies, trail mix, nuts & Fritos the F/A held as she served the drinks. From the basket, we were entitled to 2 items to choose from. After taking some nuts, I asked what the meal was. She promptly replied that this what it! Nice job, NWA....I do not want to get into too many details about the other deplorable experiences on this flight (that is being saved for a letter to the airline), but this airline really should be ashamed of themselves for what they call First Class. Before anybody comes to their defense, I am well aware of the tough times they share with other airlines, but cheating customers out of basic service is no excuse. All I ask is that I am told the truth, prior to getting on the a/c...