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Joined: Mon Feb 14, 2005 6:46 pm

Air Deccan Booking Engine Crashes - Too Much Load

Tue Aug 23, 2005 5:42 pm

DN today released another set of tickets priced at Rs 500 (approx US$12) on their A320 sectors (like DEL-BOM, DEL-BLR etc.). The booking was opened at 6:30 am (IST) and the site has been crawling ever since. Now they've just put a notice on their home page saying "Due to overwhelming user response, the website has becomes slow, therefore please make your booking through Club HP outlet, Reliance Web world, or your nearest travel agent"

Their web site is so crappy it routinely crashes on heavy loads. They have a convoluted 6 step process to book a flight ticket, which is probably 3 times as much traffic as really needed. In addition their web pages are very heavy - tons of Java script - so they take forever to load. To top it all they're running their booking engine on a low end ASP-SQLServer environment (as is evident from the error message one keeps getting) - which they've probably not done anything to scale.

DN really needs to get their act together, this is the 5th or 6th time that they've opened a bunch of seats at Rs 500/- and the servers have crashed for the rest of the day. I wonder how folks at Reliance Webworld (a large branded internet browing chain) or Club HP outlets (HP is a gasoline company - they have web kiosks at the petrol bunks) will manage to get through to the booking engines?

[Edited 2005-08-23 10:51:14]
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