transair737
Posts: 66
Joined: Mon Aug 15, 2005 9:31 am

United Check In Procedures

Tue Aug 30, 2005 2:44 pm

I recently was checking in with United Airlines at MSP and unfortunately because my ticket was purchased on the Air Canada website I could not use the express check-in. It did not seem a big issue at first as there were only 6 people in the line. However it took 55 minutes for those 6 people to be processed. They were traveling together and were overweight on some suitcases and started unpacking and repacking at the check in counters. All agents but one were busy with these people. I don't understand why the United agents didn't ask those people to step aside and fix things and help the rest of us in line rather than tying up 4 United check in positions. By the time all of this was done the line was substantial and people were getting concerned about getting to their gate on time. To me some common sense by the United people would have made things a lot easier for them and all of us in line. I was just wondering if this is a common situation with UA or any other airline. Lineups are a necessary evil at the airport which I can accept, unless due to a lack of competence of airline staff.
 
uadc8contrail
Posts: 1636
Joined: Thu Sep 11, 2003 1:23 am

RE: United Check In Procedures

Tue Aug 30, 2005 3:05 pm

incompetance??????you didnt state how many ual agents were busy trying to get the situation resolved.....go over to any other carrier there other than nwa and im sure in the same situation you would have experienced the exact situation........
bus driver.......move that bus:)
 
User avatar
jaybird
Posts: 185
Joined: Mon Mar 19, 2001 4:23 am

RE: United Check In Procedures

Tue Aug 30, 2005 3:57 pm

okay, I hafta ask .. what would have happened at NW?
 
uadc8contrail
Posts: 1636
Joined: Thu Sep 11, 2003 1:23 am

RE: United Check In Procedures

Tue Aug 30, 2005 4:18 pm

nwa in msp is staffed more because it is a hub for them as you would see at ord with aa or ua....and those that say they wait for ever at ord at ual.....do not go there...they are over staffed it seems some days.....
bus driver.......move that bus:)
 
unitedgirlie
Posts: 96
Joined: Thu Aug 11, 2005 6:49 am

RE: United Check In Procedures

Tue Aug 30, 2005 10:07 pm

we tell overweights at LHR to move away and go to the scales and repack and carry on! its the only way or as you say the lines build up so easy!
 
transair737
Posts: 66
Joined: Mon Aug 15, 2005 9:31 am

RE: United Check In Procedures

Wed Aug 31, 2005 12:22 am

I guess with my experiences in the past, mostly domestic in Canada, in situations like this people would be asked to step aside and look after their problem and the agent would help them when they were ready. There were 4 counters open and 3 of them were being used by the people in question. Why use up 75% of your resources for almost an hour to look after so few people when there are many others waiting for service. Don't any of you think that 55 minutes for an airline to check 6 customers is a little crazy?
 
planemannyc
Posts: 939
Joined: Wed Aug 06, 2003 12:54 am

RE: United Check In Procedures

Wed Aug 31, 2005 3:52 am

While flying back from Narita to JFK on AA, there was a group of who looked like military men checking in ahead of us (AA allows you to check in pretty much any available counter -- so each agent can take passengers to JFK, SJC, DFW, ORD, etc). Because of their large luggage size, each member of the group was taking a long time to check in, and they had issues about stand-by. An AA agent saw that the line was being held up due to the large group, who are traveling together but each holding separate tickets. He immediately stepped out, asked the group to assemble behind one counter, and allowed the rest of the passengers to go to the other counter. This was very efficient. The check in thereafter was a breeze. I was glad to be able to check in quickly and run to the observation deck.

Best,

Wasim / Planemannyc
 
brokenrecord
Posts: 747
Joined: Tue Jul 12, 2005 6:45 am

RE: United Check In Procedures

Wed Aug 31, 2005 4:02 am

This is almost never a problem for me at any Star Alliance counter as I can check in at the Star Gold line.  Smile

However, I do know how much it sucks when these jokers who don't fly a lot are going int'l and don't know how check-in works. You better believe that when I'm leaving the country, I've got my passport out, my bags are in order, and I check in and get on the way. If I have to travel with overwieght stuff (which often occurs when travelling overseas with tools and equipment), my credit card is out to pay the fee.
 
unitedgirlie
Posts: 96
Joined: Thu Aug 11, 2005 6:49 am

RE: United Check In Procedures

Wed Aug 31, 2005 6:04 am

broken record, seriously some people do not have a clue and it is people like you who make our life easier. SOme people don't even realise you have to have the ticket or passport out! God knows what they think check in is for....oh yeah bags....they are obsessed with trying to squash all the bags in at once grrr
 
brokenrecord
Posts: 747
Joined: Tue Jul 12, 2005 6:45 am

RE: United Check In Procedures

Wed Aug 31, 2005 7:51 am

Quoting Unitedgirlie (Reply 8):
broken record, seriously some people do not have a clue and it is people like you who make our life easier. SOme people don't even realise you have to have the ticket or passport out! God knows what they think check in is for....oh yeah bags....they are obsessed with trying to squash all the bags in at once grrr

Oh believe me I know... LOL

Worse thing than check-in for me is the turkeys that try to bring everything and the kitchen sink on as a carry-on... That seriously burns my ass.

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