|Quoting Zrs70 (Reply 6):|
would hardly say that people LOVE WN!
There are many, many people who LUV WN
|Quoting FlyingTexan (Reply 7):|
SWA has a following of passengers (myself included) with a “cult-like” mentality
FlyingTexan is right. While I have flown many other airlines (most US majors, minors and LCCs) anything that is not on WN
I have not purchased (it has been company travel). Unless WN
cannot get me within 200 miles of my destination I would never book on any other carrier. The reasons for this are two fold: a) Ticket prices and policies (ie no charge on changing a ticket) b) Customer Service that is, by far, the best in the industry.
Here is a real life example. I purchased a ticket from MCO
and return (departing Aug. 28 and returning Sept. 6) on Aug. 18. Total cost after all taxes and fees was $136.97 (direct flights). On Sept. 6, at the airport, about 30 min before the flight was to depart, I received a business call and needed to stay in CMH
for a about two months. I went to the ticket counter and WN
gave me a credit for $67. I then purchased a ticket for someone else to fly on Oct. 24 MCO
for $70.00. So, not only did I choose not to fly last minute, but WN
gave me a full credit for the ticket AND
allowed me to transfer my credits to another person, but it didn't cost me a single dime to do all of this.
That is why so many people LUV WN