Okay, here's the story.
In April I booked flights with Zoom. In June I changed the flights, and now I have to cancel.
I originally paid a deposit of £300 (50%).
According to the conditions at the time, cancellation means loss of the deposit.
Obviously with the change there is a charge that I had to pay - in this case £200 which I paid at the time - total amount paid £500, total value of the booking £800.
Refund due back of £500 minus £300 deposit = £200.
I am now being told that the loss is 50% of the total booking!
Therefore my refund decreases from £200 to £100, and they are saying they are going to refund me £11. There is definitely something wrong here, but where do I stand on the difference in deposits? I agreed to the original terms, not to these new ones that seem to have just popped up out of nowhere!
Hope someone can help on where I stand, I'm just getting very fed up with them now!