richardnhsv
Posts: 449
Joined: Sun Apr 17, 2005 10:35 am

US Airways Going To QIK System?

Mon Sep 26, 2005 9:00 am

Just read on the HP employee news area of the US employee website that:

Scheduled “train the trainer” session for Sept. 20, which will result
in a two-hour training module to be taught system-wide.
US Airways employees are currently in QIK training in CLT,
PHX, and PHL. VP of Customer Service Anthony Mulé said, “I
had the pleasure of attending US Airways’ training classes and was
impressed by the employees commitment and focus as they learn
this new reservations system and prepare to integrate our groups.”
Developed quick reference guide for new company customer service
and BSO policies.

Does anyone know any other information or a website that describes what QIK is?

regards
Richard
"If you've ever had a filet this good, welcome back." - Ruth Fertel
 
cltguy
Posts: 541
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RE: US Airways Going To QIK System?

Mon Sep 26, 2005 9:09 am

It is the computer system that the customer service agents will be using. It replaces the sabre system.
 
richardnhsv
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RE: US Airways Going To QIK System?

Mon Sep 26, 2005 9:12 am

is it easier, harder... same thing?
"If you've ever had a filet this good, welcome back." - Ruth Fertel
 
BDKLEZ
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RE: US Airways Going To QIK System?

Mon Sep 26, 2005 9:23 am

Quoting Richardnhsv (Thread starter):
Does anyone know any other information or a website that describes what QIK is?

BD use QikRes & QikTicket

It's a GUI

Pop-ups request certain information in a basic language that the user will understand. This will be entered and the system will make the computaions "behind the scenes" to come up with the result. It replaces the need for long convoluted single entries in order to be able to achieve the same solution. These Qik systems do have a tendency to de-skill the users however, but it is much easier to train a new user to be able to operate the system.
Trespassers will be shot; survivors will be shot again!
 
richardnhsv
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RE: US Airways Going To QIK System?

Mon Sep 26, 2005 9:26 am

Thanks for the info... just got used to Sabre... hopefully it will be a smooth transition.
"If you've ever had a filet this good, welcome back." - Ruth Fertel
 
BA001Concorde
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RE: US Airways Going To QIK System?

Mon Sep 26, 2005 10:48 am

Quoting BDKLEZ (Reply 3):
These Qik systems do have a tendency to de-skill the users however, but it is much easier to train a new user to be able to operate the system.

Exactly. If you don't use native entries enough, you start to forget them.

Qik is good for most people, but you should not rely on it.
Fly with a veteran, not a "Virgin".
 
tpaewr
Posts: 400
Joined: Sat May 19, 2001 9:01 am

RE: US Airways Going To QIK System?

Mon Sep 26, 2005 1:36 pm

QIK works on top of SHARES, CO used to use the same, but now has the widely hated EZR system,which still is atop SHARES. As I recall AM,VS,CM and others all use SHARES in one form or another.
 
AirScoot
Posts: 667
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RE: US Airways Going To QIK System?

Mon Sep 26, 2005 8:08 pm

QIK is actually an entire suite of front end products. It has everything from the standard agent GUI to a back end booking engine. A number of carriers (US, NW, AA, etc) use the front end to interface with their legacy reservations systems. The back end is a full booking suite - it's the backbone for such web based travel sites as Travelocity. The product is marketed by SABRE but will interface with just about anything.
 
richardnhsv
Posts: 449
Joined: Sun Apr 17, 2005 10:35 am

RE: US Airways Going To QIK System?

Mon Sep 26, 2005 10:26 pm

Is it a dos based gui like easy sabre (or whatever it was called) or is it windows based with mouse and/or tab key functions? If anyone has a screenshot or a webpage so I could take a "peek" at it...

thanks
Richard
"If you've ever had a filet this good, welcome back." - Ruth Fertel
 
John
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RE: US Airways Going To QIK System?

Mon Sep 26, 2005 10:44 pm

And how EASY will it be to reissue a round the world Star Alliance itinerary? How are the ticket reissue formats? I really like and have become very comfortable with TIPS phase 3 in SABRE and as far as I'm concerned, SABRE's gate control fuctions are the best in the industry...BUT I guess we'll just have to wait and see....
 
BigOrange
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Joined: Tue Apr 13, 2004 2:20 am

RE: US Airways Going To QIK System?

Mon Sep 26, 2005 11:29 pm

Quoting John (Reply 9):
And how EASY will it be to reissue a round the world Star Alliance itinerary? How are the ticket reissue formats?

Can't speak for the QIK system, but presuming it's just a front end system like TurboSabre it should be easy enough to reissue any ticket. Your only problem may be a lack of space for the fare calculation, but there should be no problem getting into Native Sabre if you need to. There has to be access to Native Sabre for tech support/engineers as most of their formats are not included in the GUI.
 
flyboyaz
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Joined: Sat Sep 13, 2003 11:32 am

RE: US Airways Going To QIK System?

Tue Sep 27, 2005 12:00 am

Our version of QIK was designed by HP a few years ago. It is designed to work over any airline system. It has not yet been determined if we will use SHARES or SABRE as a base. But either way they plan on using QIK as an interface. If we keep SHARES they might use a different partition...like SHARES C (HP uses SHARES B and CO uses A) for the new airline.

QIK is very easy to use, I was only trained on that, never SHARES. Most people that transistion like it very much.
Catch a ride on a smile!
 
av8rphx
Posts: 683
Joined: Tue Mar 11, 2003 8:10 am

RE: US Airways Going To QIK System?

Tue Sep 27, 2005 1:15 am

I agree QIK is very easy to use. I used SHARES in MSP a while back when I was flying out and assisted them with irreg ops, SHARES isnt bad if you have a little background using a command line interface.

PS: Flyboyaz, I met one of your coworkers the other day. Cant remember names but shes a sup.
 
User avatar
EA CO AS
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RE: US Airways Going To QIK System?

Tue Sep 27, 2005 1:33 am

Unless I'm mistaken, QikRes was originally designed by QF as a "front-end" system for their CRS. It was purchased by and then redesigned by SABRE and sold as one of their products, IIRC.
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