ppostro
Posts: 36
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AC In-flight Service Cut Backs In North America

Tue Sep 27, 2005 1:41 pm

Being an Aeroplan Elite i am a bit suprised that AC has just recently annouced that they will be ceasing to serve complimentary in-flight meals in Y class on domestic and transborder flights that are less then 4.5hrs in length. They are expanding their On-board Café service on "on all Continental North American flights over 1½ hours starting November 1, 2005 (Hawaiian and Mexican destinations excluded)" This brings me to one question, why!!! AC is slowly morphing into AA, UA, DL and the all of the other low-cost airlines like WestJet on North American flights. AC is still leaps and bounds ahead with their international service when compared with US carriers.

I suppose one can argue that at least this gives the customer som choice in dining, but Air Canada is a FULL SERVICE carrier and now customers might choose to fly other carriers such as WestJet, AC needs to remain competitve from a product perspective, WestJet usually offers lower fares, ExpressVu and their buy on-board service and complimentary beverage service and COOKIES, AC even are now charging for pillows and blankets on flights less then 4.5hr! I am not sure what AC is trying to achieve with this. At least customers with Latitude and Latitude Plus fares get a complimentary choice from this On-board café. This move may not be so smart, just look at what customers are saying about BMI services in the UK and Europe! AC is cutting costs, which it must, but at the expense of the overall customer experience.

On a side note, has anyone tried the Subway Sandwiches AC sells on their flights departing from YUL?

http://www.aircanada.com/en/travelin...board/dining/na/onboard/index.html
The über airline nerd
 
777Purser
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RE: AC In-flight Service Cut Backs In North America

Tue Sep 27, 2005 2:01 pm

Hmmm...what are their fares like when compared to US carriers?
 
suv
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RE: AC In-flight Service Cut Backs In North America

Tue Sep 27, 2005 2:10 pm

The "legacy" carriers in the US also used to be "full-serivce" carriers. I don't agree with how things are being done today, but welcome to the airline world post-911. Cutbacks..cutbacks...and did I mention...cutbacks?
 
F27XXX
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RE: AC In-flight Service Cut Backs In North America

Tue Sep 27, 2005 2:28 pm

In their website, they say:

We are pleased to offer our Hospitality Service customers with a popular new innovative menu of reasonably priced items for sale onboard ..


Is it nice to charge for your hospitality? Thats sad .. check out the menu on that site -- the meager offerings are even sadder!

Tony
I'M BAAAAAAAACK!
 
EddieDude
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RE: AC In-flight Service Cut Backs In North America

Tue Sep 27, 2005 2:50 pm

Patrick, it is indeed very sad to see that AC is cutting back service. Perhaps this is wishful thinking, but hopefully when the industry in general recovers from this difficult situation, service levels will be back to what they used to be.

On another issue, when are you flying to MEX?
Next flights: MEX-LAX AM 738, LAX-PVG DL 77L, SHA-PEK CA 789, PEK-PVG CA A332, PVG-ORD MU 77W, ORD-MEX AM 738
 
SafeFlyer
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RE: AC In-flight Service Cut Backs In North America

Tue Sep 27, 2005 3:00 pm

AC service still remains above basically all the North American majors. Also, according to their website, customers on Latitude and Latitude Plus fares are entitled to either one snack on flights of less than 1.5 hrs, and one snack+full meal offering on the "on-board Café" If the flight lasts between 2 and 4.5 hours. So basically, passengers on Tango/Tango plus fares (roughly equivalent to WJ's) get nothing except a drink service (you can always buy something) and the rest still get a meal. I think this is not a bad idea at all.

AC also still offers: Newspapers, free headsets (and although WJ may offer ExpressVu, AC will soon have AVOD installed thourough the fleet, better in my opinion). Finally, nowhere I've seen mention of AC charging for pillows and blankets... not even on their website. In fact, my mother came back last week from one of her frequent business trips and I picked her up at the airport. She did get a pillow and a blanket on a 1h40 minute flight... free of charge!

Regards, 'Safe
 
sergeant655
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RE: AC In-flight Service Cut Backs In North America

Tue Sep 27, 2005 4:44 pm

the menu they have now is not the on board cafe that starts in Nov. You will not find out what that is untill them. With Subway only being sold on flights from YUL, what are the other stuff that are being served on flights longer then 2hrs other than the All Day Pantry
 
accargo
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RE: AC In-flight Service Cut Backs In North America

Tue Sep 27, 2005 8:27 pm

AC is in the position in NA where it has to compete against the LCC's on most routes. Domestically it competes against WS and CJ, and in the US it must compete against all the US LCC's as well as the "legacy carriers". Most US LCC's do not fly to Canada, but they fly to airports within driving distance of a large chunk of the Canadian population. AC must be able to offer prices that are attractive enough to be considered by the travelling public. If passengers want extra's on a flight they are able to "buy up" to a service level where those extra's are included. (Tango, Tango Plus, Lattitude, Latitude Plus, Executive) AC let's the the passenger decide what's important and what they are willing to pay extra for.
 
ASFlyer
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RE: AC In-flight Service Cut Backs In North America

Tue Sep 27, 2005 8:52 pm

Air Canada has to offer the same low fares that everyone (including WestJet, CanJet and every other U.S. Carrier) offer to be competitive, so they must also make sure that their costs are competitive as well. Sure people will miss the free meals but you can bet they aren't willing to pay extra for them - just complain about them when they're gone.
 
yeggerman
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RE: AC In-flight Service Cut Backs In North America

Wed Sep 28, 2005 2:11 am

Its no different than anything in this world anymore. You buy a car, it has a base price and if all you need is a car that's what you get. It's when you want air cond. stereo, sunroof etc... that you have to pay more for add-ons. The same has now happened to the airline industry. You get a seat to take you from point A to B. If you want a meal, pillow, entertainment etc. you have to pay the add-on fee's. Makes sense to me.

I beleive most carriers in the world let you taken on your own pillow, snacks, and laptops or DVD players so their are options if you cannot afford the add-ons
"All great things must come to an end"
 
1MillionFlyer
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RE: AC In-flight Service Cut Backs In North America

Wed Sep 28, 2005 2:17 am

Quoting Suv (Reply 2):
The "legacy" carriers in the US also used to be "full-serivce" carriers

UA and CO in particular are upgraded F service, You get a full hot meal on UA on flights as short as 1Hr 50 Minutes.
Golf Foxtrot you are cleared for departure
 
Carfield
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RE: AC In-flight Service Cut Backs In North America

Wed Sep 28, 2005 2:19 am

I am disappointed to hear about AC's decision.

I understand the logic to be competitive with LCC, but to be honest, Air Canada constantly prices above the market and on routes like SFO-YYZ and LGA-YYZ, the price is like unbelievable even with an advance purchase. I indeed have not been to Canada for long time (of course the nasty immigration officers are one reason) and the prize is constantly above all others.

But I think AC wants to take a giant step ahead, but I really don't know if it will hurt them in the long term. If your inflight service has reached a level like Westjet, the only benefit on flying with AC wil be the AEROPLAN, the frequent flyer mileage program or the Star Alliance link.

About AVOD on AC's whole fleet, how is the program going? What is the installation timeline? Are you sure that AC will install AVOD PTV even on the narrow aisle a/c?

Carfield
 
HanginOut
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RE: AC In-flight Service Cut Backs In North America

Wed Sep 28, 2005 2:41 am

I personally think that this is a big mistake on AC's part.  crazy  I know and understand all of the arguments about being competitive with LCCs, but I always thought that offering meals on flights over 2.5 hours was something that differentiated AC from all of the other airlines. Hence, offering consumers a choice!!!  dopey 

In a business where it's becoming harder and harder to tell the difference between airlines, except in price, why should I fly this carrier over that carrier. The last few times I have priced fares, it has been cheaper for me to fly WestJet, but I've stuck with AC. I guess I should start reassessing my loyalty to them.  hissyfit 

As an AC Aeroplan Elite I am extremely unhappy with this.  gnasher 

As stated above, I go out of my way to give my business to AC, picking them over cheaper options. But now I feel as if I'm being nickled and dimed to death by them. First lower luggage weight limits, now no more meals (unless you're willing to pay extra).  cry 

What next, am I expected to tip the flight attendants as well because AC has cut their pay because they figure they can live on tips alone?!

I guess I should brace myself now, they'll probably announce that it will soon cost 1 000 000 aeroplan points to fly from YOW-YYZ.

HanginOut (in disgust)  brokenheart 
Dreaming of the day I can work for an airline
 
accargo
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RE: AC In-flight Service Cut Backs In North America

Wed Sep 28, 2005 2:41 am

Quoting Carfield (Reply 11):
Air Canada constantly prices above the market and on routes like SFO-YYZ and LGA-YYZ, the price is like unbelievable even with an advance purchase

I did a random quote for LGA-YYZ in Feb, and AC came back equal to AA and UA. ($485 CDN) Canjet was lower, others higher. Some options were 1 stop while AC is non-stop.

Quoting Carfield (Reply 11):
If your inflight service has reached a level like Westjet, the only benefit on flying with AC wil be the AEROPLAN, the frequent flyer mileage program or the Star Alliance link.

And it's added frequencies over WJ, and it's connections to overseas flights and it's larger route structure.

AC must compete against the LCC's, but it also offers frills for those that are willing to pay for them. Let the customer decide what they want to pay for.
 
WillFang
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RE: AC In-flight Service Cut Backs In North America

Wed Sep 28, 2005 7:24 am

Quoting SafeFlyer (Reply 5):
AC service still remains above basically all the North American majors. Also, according to their website, customers on Latitude and Latitude Plus fares are entitled to either one snack on flights of less than 1.5 hrs, and one snack+full meal offering on the "on-board Café" If the flight lasts between 2 and 4.5 hours. So basically, passengers on Tango/Tango plus fares (roughly equivalent to WJ's) get nothing except a drink service (you can always buy something) and the rest still get a meal. I think this is not a bad idea at all.

I'm wondering about this. As far as I know, Latitude fare passengers still sit in regular economy class. How would the flight attendants know who's a Latitude passengers and who's a Tango passenger? Do they have a special section?

About the change in general, I'm quite disappointed. Having just flown transcontinental with AC westbound and UA eastbound, I must say the service levels are quite different. And AC's complimentary meal service was definitely a big plus! I wouldn't have minded too much if UA offered anything good to buy, but as the flight was in the morning, the only "meal" they offered was this cold breakfast "platter" with fruit and cheese. Let's just say it left a lot to be desired. And for 5 USD, it was quite a rip-off.

So if AC's gonna switch to buy-on-board, I hope they at least offer good food.
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N1120A
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RE: AC In-flight Service Cut Backs In North America

Wed Sep 28, 2005 7:32 am

Quoting Ppostro (Thread starter):
AC even are now charging for pillows and blankets on flights less then 4.5hr!

Are they honestly doing that? Not providing blankets on aircraft that can get quite cold could open them up to liability

Quoting 1MillionFlyer (Reply 10):
Quoting Suv (Reply 2):
The "legacy" carriers in the US also used to be "full-serivce" carriers

UA and CO in particular are upgraded F service, You get a full hot meal on UA on flights as short as 1Hr 50 Minutes.

Um, UA only has meals in Y on p.s. flights. CO is the only airline that still serves complimentarly meals in the US on all flights over 2.5-3 hours
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
 
aa757first
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RE: AC In-flight Service Cut Backs In North America

Wed Sep 28, 2005 7:42 am

Quoting WillFang (Reply 14):

I'm wondering about this. As far as I know, Latitude fare passengers still sit in regular economy class. How would the flight attendants know who's a Latitude passengers and who's a Tango passenger? Do they have a special section?

All airlines usually note eliteFFQ memebers on the passenger manifest.

AAndrew
 
WillFang
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RE: AC In-flight Service Cut Backs In North America

Wed Sep 28, 2005 7:47 am

Quoting Aa757first (Reply 16):
All airlines usually note eliteFFQ memebers on the passenger manifest.

AAndrew

Ok, but I mean while the FA's are serving food. How do they know who to give the food to and who not?
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N1120A
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RE: AC In-flight Service Cut Backs In North America

Wed Sep 28, 2005 7:51 am

Quoting WillFang (Reply 17):
Quoting Aa757first (Reply 16):
All airlines usually note eliteFFQ memebers on the passenger manifest.

AAndrew

Ok, but I mean while the FA's are serving food. How do they know who to give the food to and who not?

As it is now, F/As have a list as to who to serve special meals to or not. It is all on the passenger manifest. This concept has already been implimented by AF with people who pay higher Tempo fares than others on Intra-European flights.
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
 
commavia
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RE: AC In-flight Service Cut Backs In North America

Wed Sep 28, 2005 7:51 am

Quoting Suv (Reply 2):
I don't agree with how things are being done today, but welcome to the airline world post-911. Cutbacks..cutbacks...and did I mention...cutbacks?

While I agree with you that service has changed since 9/11, I must say -- this is what people want! Airlines are among the most customer-responsive industries in the world. Airlines do only what customers tell them.

When passengers after 9/11 said to the airlines, "we like your nice free meals and your extra legroom, but we don't like the price," the airlines had only one logical conclusion to draw -- it's the price stupid!

And, as it turns out, that's pretty much right. Customers today are, IMO, far less responsive to service enticements than to low-fare enticements. What I mean is, if you gave the customer the choice proposition of a "full-service" airline offering free meals, free IFE, extra legroom, et al, or an airline that was safe, had a similar schedule, but no food or extra legroom, and cost $100 less per person, I'd be willing to take a bet on what decision most consumers in today's market would make.

That's the way the market (consumers) behave, and thus that's what the airlines are going to do.
 
georgiaame
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RE: AC In-flight Service Cut Backs In North America

Wed Sep 28, 2005 7:54 am

For heaven sake, stop whining!

AC wants to act like a LCC? Then for heaven sake, fly with a REAL one and pack a gourmet picnic lunch or dinner. Screw Air Canada, just like they want to screw you! That is the real lesson of post 9/11 flying, the one bankrupt Delta, Northwest, United, and USAir haven't figured out yet.

My usual dinner menu transcontinental or trans atlantic includes American sturgeon caviar on fresh rye rolls, with creme fraiche, Veuve Cliquot champagne (although Heidseick dry is a close second), served in a stemmed glass flute I might add, herb roasted prime rib, wild rice, and some brie. All readily available at your local upscale grocery store. (I haven't worked out the after dinner espresso angle yet, but I will) And yes, I have measured the fold down table, and I have a proper cloth on it. The dinner tab without wine usually runs about $15 (the wine around $20-30). As for not bringing booze on board, no one is going to argue with you while you are quietly dining with service ware clearly not coming out of your favorite carrier's galley. Certainly not if a) they are busy reading their fashion mags in the galley or b) while they are catching flack from the other passengers over the stale crackers.

They brought this on themselves. Continental knows this full well, which is why they have most of my business these days, and they go out of their way to actually provide service. So you can either sit back and bitch, or have yourself one hell of a good flight for a bargain fare, plus a small $30 self imposed surcharge. Think of it as one of those many junk fees the carriers just love to bury in the price of your ticket.

Bon voyage! It works. (unlike the spell check on this board)
"Trust, but verify!" An old Russian proverb, quoted often by a modern American hero
 
WillFang
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RE: AC In-flight Service Cut Backs In North America

Wed Sep 28, 2005 7:58 am

Quoting N1120A (Reply 18):
As it is now, F/As have a list as to who to serve special meals to or not. It is all on the passenger manifest. This concept has already been implimented by AF with people who pay higher Tempo fares than others on Intra-European flights.

Thanks for clarifying that.  Smile
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AC787
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RE: AC In-flight Service Cut Backs In North America

Wed Sep 28, 2005 1:45 pm

Why are ppl complaining, it makes perfect sense. You buy a tango fare u get nothing. You want more pay for the lattitude fare. You'll also notice that most of the time the jump isnt to big in cost. Either way this move makes perfect sense.
 
ACB777
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RE: AC In-flight Service Cut Backs In North America

Wed Sep 28, 2005 2:47 pm

Quoting WillFang (Reply 14):
How would the flight attendants know who's a Latitude passengers and who's a Tango passenger? Do they have a special section?

I thought you have to present your boarding pass to the FA to receive your free meal is you are paying the latitude fare?
 
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longhauler
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RE: AC In-flight Service Cut Backs In North America

Wed Sep 28, 2005 10:03 pm

Quoting Ppostro (Thread starter):
AC even are now charging for pillows and blankets on flights less then 4.5hr

Bullshit! Simply not true.

Time and time again we witness that Customers choose by price ...period. I am amazed when I read on here of so called well informed travellers who brag about low prices, complain about high prices, then always want an upgrade!!!

You get what you pay for, and ... you are getting what you paid for... a safe, comfortable ride from A to B.

Air Canada serves complimentary hot meals in Economy on all trans-con flights, and sells BOB (Buy-on-board) on flights shorter than trans-con. And they have been doing this on longer flights up to 4 hours, for almost 8 months now ... can't imagine why it is presently news ... nothing has recently changed!

Now, we read that people are complaining about the meals offered for sale, just like they complained about the meals when they were complimentary. The difference now, is you don't have to eat it, if you don't want to. Bring your own.

For the most part, the domestic Air Canada product has not changed. In-flight entertainment and headsets are still free, as are PILLOW and BLANKETS, soft drinks, water, coffee, tea and snacks, etc, they too are free. The aircraft are comfortable and clean ... to a fault. The maintenance is flawless. The pilot training is gruelling, never ending, all encompassing, and to such a high standard that a lot of other airlines have their pilots trained by the Air Canada Pilot Training department. (Including a lot of their competitors).

All of this is very expensive, and will not change.

Did I mention pillows and blankets are still free?  Smile
Just because I stopped arguing, doesn't mean I think you are right. It just means I gave up!
 
laca773
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RE: AC In-flight Service Cut Backs In North America

Thu Sep 29, 2005 12:09 am

Quoting LongHauler (Reply 24):

LongHauler, You hit it head on!! They've been charging for snacks on the medium/short haul flights for quite sometime now. The transcons they fly have had full meal service and I believe they still will i.e., LAX-YYZ/YUL, SFO-YYZ, PHX-YYZ, YVR-YYZ/YUL, SEA-YYZ & etc.

LACA773
 
Cessnapimp
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RE: AC In-flight Service Cut Backs In North America

Thu Sep 29, 2005 1:29 am

The pillows and blankets are still free for now. Pillow and blanket packs are available for purchase since Sept 15th for $2 to smooth the transition. The free pillows and blankets will be removed in Hospitality class (All domestic/transborder) as of November 1st.

LACA773,

They will start On-Board Café in Hospitality on those routes as of November 1st.
 
Cessnapimp
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RE: AC In-flight Service Cut Backs In North America

Thu Sep 29, 2005 1:46 am

I will add a few things here... personal opinion seperate from my facts stated above.

The Lattitude and Lattitude Plus passengers will still be able to have complementary snacks and sandwiches, that will not change. It does make sense to have a dynamic change in perks according to price. You want a price, you'll get there as reliably as the person who purchased full J.

What does not change, most importantly as Longhauler pointed out, is the reliability and very high maintenance standards of Air Canada. I have worked for many airlines and have seen many practices. I always feel good at seeing the way problems and snags are followed through at AC, as well as the quality of the preventative maintenance.
 
ppostro
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RE: AC In-flight Service Cut Backs In North America

Fri Sep 30, 2005 2:36 pm

Perhaps i needed to clarify the "AC is charging for blankets" statement, as per the AC on-board café menu one of the items avaliable for purchase is:

Comfort Zone - Pillow and blanket pack $2/ $2 USD each

Now this does not indicate whether AC is offering this in addition to the complimentary pillows or blankets or whether they are now charging for this.

Can someone at AC clear this up?
The über airline nerd
 
ckfred
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RE: AC In-flight Service Cut Backs In North America

Fri Sep 30, 2005 11:58 pm

I've been wondering for some time why "full-service" carriers keep reducing service, while hotels, full-service or limited-service, keep adding amenties.

There is an all-out war on who has the best bed. Westin has the Heavenly Bed. Sheraton has the Sweet Sleeper. Raddison now has the adjustable beds. Marriott is replacing its beds, sheets, blankets and beadspreads.

Hilton is getting alarm clocks that can be plugged into laptops, Walkmen, and MD3s, so you don't have to find a radio station.

I think Hyatt is going to plasma TVs.

Even Red Roof Inns are redoing their rooms for the needs of business travelers.

And all of them expect to raise room rates!

Maybe instead of hiring CEOs with backgrounds in utilities and banking (DL) or oil (UA), airlines should look to the hotel industry, also known as the hospitality business.
 
9252fly
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RE: AC In-flight Service Cut Backs In North America

Sat Oct 01, 2005 5:37 am

Quoting Ckfred (Reply 29):
I've been wondering for some time why "full-service" carriers keep reducing service, while hotels, full-service or limited-service, keep adding amenties

Consumers today are willing to pay more of a premium for a hotel room,but will not pay anymore than they have to for a seat on an aircraft. I suppose the allure of air travel has now been reduced to riding mass-transit buses. Think of most people planning a trip today,the experience is no longer the flight,it's the hotel they will stay at once they arrive at their destination,where they are still willing to pay for something better. We as consumers have nothing to complain about,we will get what we are willing to pay for and it's that simple!
 
HanginOut
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RE: AC In-flight Service Cut Backs In North America

Sat Oct 01, 2005 5:55 am

Quoting AC787 (Reply 22):
Why are ppl complaining, it makes perfect sense. You buy a tango fare u get nothing. You want more pay for the lattitude fare. You'll also notice that most of the time the jump isnt to big in cost. Either way this move makes perfect sense.

I don't pay Tango. I pay what is now known as Tango Plus and for the flying I do (YOW-YVR) I would like something to eat. I don't expect it for the transborder flying I do, as they are short flights, but I do expect if for anything over three hours.

Also, the jump in cost is quite large, if my company paid for my travel, then I could care less. But I travel on my own dime (paying extra, over the Tango fare) and can't afford it. I don't seem to be rolling in it as some A.netters are (they're usually the ones more than happy to tell you to pay for it).
Dreaming of the day I can work for an airline
 
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yyz717
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RE: AC In-flight Service Cut Backs In North America

Mon Oct 03, 2005 5:37 am

I've done 11 segments on AC & Jazz in the last 4 weeks in both J and Y. AC's service remains as superb as it has ever been, in all regards.

The buy-on-board meal service I argue is BETTER than the previous mandatory meal service. It runs much quicker (since most people dont buy) and you know that the airline ticket does not cover a hot meal you may not like anyway.
I dumped at the gybe mark in strong winds when I looked up at a Porter Q400 on finals. Can't stop spotting.
 
accargo
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RE: AC In-flight Service Cut Backs In North America

Mon Oct 03, 2005 9:38 pm

Quoting Yyz717 (Reply 32):
I've done 11 segments on AC & Jazz in the last 4 weeks in both J and Y. AC's service remains as superb as it has ever been, in all regards.

Who are you and what have you done with Neil?  Big grin


I'm glad you enjoyed the service, I hope we can continue to give you that kind of an experience. Thanks for using the new AC.

P.S, any flights on the 705 or E175? If so, how did you like them?
 
AC_B777
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RE: AC In-flight Service Cut Backs In North America

Mon Oct 03, 2005 11:09 pm

Quoting Accargo (Reply 33):
Who are you and what have you done with Neil?

Yeah, those were my thoughts exactly!
Glad you enjoyed flying with us Neil, I hope we have the continued pleasure of serving you in the future.

Accargo, I flew on the CR7 a couple of weeks ago from YUL to YWG. It was an excellent flight. The crew were awesome and seemed to really love doing their job. My wife and I were bumped from Y to J class. The seats were comfortable with plenty of legroom. The windows are at the right position unlike the CRJ. The overhead bins could hold a 21'roller carryon with no problem (except in J class, the O/H bins are only on the right side of the a/c, not on the left. Once in Y, they are on both sides).
The CR7 is very fast (fastest a/c in the entire AC/QK fleet). I couldn't believe how fast the a/c accelerated on the takeoff roll. Plus the climb to FL380 didn't seem to take very long.
The inflight service was great. There were no hot meals as the CR7 doesn't have ovens, but we had a great fruit bowl with danishes, tea buns and rolls, granola bars, yogurt, etc. The meal was better than what I had on the AC A319 flight from YYT-YUL earlier that morning.
The only thing that I can complain about was the cabin noise once we reached higher altitudes and speeds. I guess there isn't as much insulation in the walls as in larger a/c.
Other than that, it was a great flight.
Awesome flight. Look forward to flying the CR7 again!
In life, some days you are the bug..... some days you are the windshield!
 
vincewy
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RE: AC In-flight Service Cut Backs In North America

Mon Oct 03, 2005 11:56 pm

Quoting 9252fly (Reply 30):
Consumers today are willing to pay more of a premium for a hotel room,but will not pay anymore than they have to for a seat on an aircraft. I suppose the allure of air travel has now been reduced to riding mass-transit buses. Think of most people planning a trip today,the experience is no longer the flight,it's the hotel they will stay at once they arrive at their destination,where they are still willing to pay for something better. We as consumers have nothing to complain about,we will get what we are willing to pay for and it's that simple!

I have problem with this attitude in US, have people realized that, in the long run, we'll gradually lose airlines and choices, in the end, having only 2-3 majors left (for god sake don't let them be all LCCs), and airlines can charge exorbitant rates with no frills and see how consumers will react. Airlines are businesses, not charities.

This type of market change isn't unique to airlines, look at home PCs, grocery stores in US, all going Walmart styles. Soon not only do consumers lose good products/services, their jobs will be at jeopardy too.
 
MaverickM11
Posts: 15218
Joined: Thu Apr 06, 2000 1:59 pm

RE: AC In-flight Service Cut Backs In North America

Tue Oct 04, 2005 12:11 am

Passengers are not willing to pay for food--therefore the airlines are ceasing to offer food. Period. End of story.
E pur si muove -Galileo

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